-
Faulty Watch
Hi, I bought a brand new Casio watch at the end of November from a very large online watch shop. I paid using PayPal on my credit card I have never been able to wear the watch for more than a few minutes because the metal ‘clasp’ will release. I’ve tried adjusting it slightly but absolutely nothing I do makes any…
-
Asos parcel stolen
I received a parcel which contained something I hadn’t ordered. No delivery note. Item must have been switched by packers or delivery company. I am being made out to be liar and have been blocked by Asos so they are not even willing to discuss with me or look into the matter. What can I do as I can’t afford to pay for…
-
Premier inn check in time disagreement
Hello. I am hoping for some advice. Yesterday I took my young son to stay at a Premier inn hotel. I believed that we would be able to access our room from 2pm give/take time to queue. I attach a photo of the hotel info for you to see. When we got to the hotel a couple of minutes after 2pm we were told that our room was not…
-
Restaurant deposit paid OK
Paid a £10 deposit on a £20 per head meal for a charity do. Unfortunately was unable to go due to ill health but when the rest of the party came to pay the bill they were told i still had to pay the other £10 regardless of me not being there. Surly this cant be right If i pay a deposit on a car and changed my mind i…
-
Section 75a
Hi I am looking at buying a car through a website. I would pay £1000 on the credit card as a deposit and the rest as a bank transfer. The car is £31.5k. The car gets delivered on purchase. So if the company goes bust or it doesn’t arrive would the purchase be covered? It’s over £30k but not sure whether section 75a would…
-
suing online via small claims court - where do I send N215???
I am serving documents on the defendant and I have to return form N215 to "the court". Obviously there is absolutely nowhere that I can find that says "which court"... I rang the helpline last week for guidance on a separate part of the case and I was on hold for 40 minutes aaargh.... THANKS FOLKS
-
Facebook competition
Hello I wondered if anyone could help me, my daughter won a Facebook competition on the 1st of January and the company still haven't honered her prize. I have been in contact with the company and at first they were great but said they where sorting the paid orders first, but that was nearly two months ago and I have tried…
-
consumer rights on returning online goods
I have just been onto a website and was about to order goods as they have a sale on but then read this statement on their payment page: As of Monday 10th February 2020 we will not be offering any exchanges or returns. All sales are final. Can they actually do this ? I thought under the Consumer Rights Act 2015 if you…
-
Specsavers help
hello i’m hoping you can help please. my husband went to specsavers and got 2 pairs of glasses. After 1/2 hour he took them back as he couldn’t see his phone, he could see distance ok just nothing close up. They made an appointment for him to see the dispensing optician a few days later. She said the eye test was fine but…
-
Virgin Media will only apply credit to account and not refund
We started with virgin media over 6 months ago on a £39 per month 12 month deal. However they charged us £59 instead, after our complaints being ignored it was escalated through CEDR where they finally replied after ignoring the issue for 4 months setting our payments back down to £39 and saying they would refund the £120…
-
Can you get refunds on Turkish visa paid for to use after the visa requirement was lifted from March
I have paid for two Turkish visas for my holiday starting on the 5th March costing £27 each. The Turkish government has just announced that UK visitors will no longer need to have a visa. I have contacted the Turkish embassy in regard to getting a refund on my now non required visas but with little success. Can anybody…
-
Paying for goods via bank transfer - what rights/protection?
Received an invoice for a number of items I wish to buy from a company. The total sum is too high for my credit card. There is the option of bank transfer as a payment method.What protection would I have? I bank with Santander if that makes a difference.
-
County Court claim form from builder
Have received a county court claim from a builder I used to renovate a London flat. I have to respond in next couple days. He was basically a nightmare to deal with, went completely awol in middle of project, started structural work in wrong part of property because he didn't/wouldn't consult the structural engineers'…
-
Builder gone AWOL half way through project - Advice please
Hi everyone, Bit of a long one this so please bear with me. It was originally posted in the DIY section of the forum, but someone suggested moving it here. We have an external garage at the end of our garden that we have been converting into a home office. I used a "tradesman comparison" website to find my builder to do…
-
3 Final bill
I was with 3 last year on a sim only contract which was due to end in January 2020. As the signal is poor at home I decided to move. on 07 January I texted (INFO) to 85075 and I had the response that if I switch today my final bill will be £0. I asked for my PAC code (by texting 65075) and transferred my number to O2.…
-
Very.co.uk - should I pay the balance on a Buy Now Pay Later purchase where the goods are faulty
I should be grateful if anyone would be able to assist in a complaint against very.co.uk. Hopefully this is the right forum. In March 2019 I purchased an Electric bike which was shipped to me in Jersey. The bike was purchased mainly to commute to work as it costs approximately £250 for petrol & parking and the first bus…
-
Voluntary Termination damage charges
Can anyone tell me if you can appeal against charges from the finance company and if so has anyone been successful.....being charged for a lots of stuff that I thought would be wear and tear.
-
Warranty Liability
My mother bought an electric wheelchair in Oct 2019 with a 1 year warranty. It now has a fault and she called the company which supplied it only to be told by the person on the phone is the new owner. On investigation it looks like the old company went in to liquidation at the end of Jan 2020. It looks like one of…
-
Disputed Returns
I securely packed 4 items (2 pairs if boots, a hoodie and a dress) into a box and returned them to Esprit on the 8th February. On the 14th February, I received an email to say that they were going to refund me for 1 dress. When I emailed them to ask about the other three items, they said there was nothing else in the box.…
-
Parcel2go
Hi. I sent a parcel with parcel2go and they lost it. I didn’t
take out insurance with them and the package had an item of £20.00 value which
I told them during the booking process. They have now sent me an e mail saying
they won’t refund me the value as I didn’t take out insurance, is this correct?
Is there anything I can…
