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Premier inn check in time disagreement
30 replies 2.2K views
Hello. I am hoping for some advice. Yesterday I took my young son to stay at a Premier inn hotel. I believed that we would be able to access our room from 2pm give/take time to queue. I attach a photo of the hotel info for you to see. When we got to the hotel a couple of minutes after 2pm we were told that our room was not ready and to come back later. Long story short we didn't get into our room until 2 hours later. When I pointed out to the manager that the room should have been available from 2pm he made no apology, simply stated that the website said it would be available from 2pm so that could mean anytime thereafter. Surely I have paid for my room to be available from 2pm? Thanks for any advice.