consumer rights on returning online goods

mary_delahunty

I have just been onto a website and was about to order goods as they have a sale on but then read this statement on their payment page:

As of Monday 10th February 2020 we will not be offering any exchanges or returns. All sales are final.

Can they actually do this ? I thought under the Consumer Rights Act 2015 if you bought on line you had the right to 14 days to cancel and a further 14 days to return 
Should I challenge them on this ?

hollydays

They are ceasing trading, it says on their main page. It's bog standard cotton t shirts sort of thing you can buy in a sale in Sainsbury's

TadleyBaggie

https://thecottonstory.co.uk/

eddddy

hollydays said:

They are ceasing trading, it says on their main page. 

Ceasing to trade doesn't mean that you're allow to break the law. 

But it's an indication that they're a "rogue" company, who will probably try to deny you your statutory rights, so maybe best avoided.  (It's a bit ironic, given their claims on their website about being honest and ethical.)

JJ_Egan

Read

Closing / reopen

shaun_from_Africa

eddddy said:

Ceasing to trade doesn't mean that you're allow to break the law. 

But what it does mean is that if they do cease trading on the 29th Feb, enforcing your consumer rights against them may be extremely difficult.
Even if/when they start up again, their website stated that they will be ceasing to trade as "The Cotton story" so if they open as a new company, that company will probably not be liable for any of the previous companies acts.

davidmcn

shaun_from_Africa said:

eddddy said:

Ceasing to trade doesn't mean that you're allow to break the law. 

But what it does mean is that if they do cease trading on the 29th Feb, enforcing your consumer rights against them may be extremely difficult.
Even if/when they start up again, their website stated that they will be ceasing to trade as "The Cotton story" so if they open as a new company, that company will probably not be liable for any of the previous companies acts.

I wouldn't expect a change in their trading name to also mean that they're winding up the existing limited company.

hollydays

My short sum up was actually saying: Don't buy from companies trying so hard to be " authentic". People are probably just repeatedly pointing out to them that Cotton growers typically use many of the most hazardous pesticides on the market including aldicarb, phorate, methamidophos and endosulfan. Cotton pesticides are often broad spectrum organophosphates — pesticides originally developed as toxic nerve agents during World War II — and carbamate pesticides. So despite all their efforts to describe themselves as ahem ..ethical..and sustainable that's probably why they are changing their name to remove the word cotton And no, they aren't adhering to the law, but if you challenge them they aren't likely to reply , but I'd like the op to try🙂 But they do say"We're also honest about everything we do."🤣