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Sale excludes returns???
In the UK is it legal for a store, even when buying online, to say I can't return my purchased clothes because I got them in a sale which says they are "non returnable" due to the sale?
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Recalls and Rights
Can anyone advise me on this issue please. I have a car, bought new on 17th October 2015 from a 'very reputable' company. This car has now been recalled 3 times in 4 years. I have been happy to have the repairs done each time and continue on with my car, however it has now come to light that there is another fault in the…
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Refund on wheelchair - within 4 months of purchase
Basically my wife has a wheelchair we bought mid October - all was fine until Mid January - the front right castor wheel fork broke whilst out so we contacted the company and asked for a refund as we could not trust the wheelchair was not going to break the same way again and my wife had hurt her hand when the wheelchair…
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Refund of a Gift Card
Hello - I purchased a gift card for my wife through Harry Hall for Valentine's day. The actual items she wanted to buy were no longer available and she has found them cheaper elsewhere too. So I asked for a refund of the gift card (£100) - purchased on a debit card. The original gift card voucher was sent by email and was…
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Optical Express refusing refund after overcharge error
Optical Express have erroneously overcharged me by direct debit for their contact lenses scheme. They are now refusing to issue a refund, citing that because I benefitted from a £100 discount on glasses recently, I committed to stay on the contact lens scheme for another 12 months. Whilst I was fully prepared to stay on…
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Unfair terms of removal company
Last August 14th I moved house and employed a removal company to moved my possessions. I paid for insurance. A piece of furniture was broken, I believe beyond repair. It was a hardwood telephone table. The men presented me with the many pieces and said sorry. Having an enormous amount to do I put the pieces to one side and…
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Argos fre gift with purchase
I purchased a Samsung Smartwatch through Argos In October as they were giving away a free battery pack worth £50. The battery pack was out of stock at the time but the manager assured me it would definitely be in within 5 days which persuaded me to buy from the, and not elsewhere. Since then it has not been back in stock…
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Company saying I damaged goods then returned them
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Amazon refusing replacement of broken tv.
I ordered a tv from Amazon on the 12th February which was delivered the following day. As the wall bracket was only due on the 14th I didn't open the tv immediately. When the bracket did arrive I opened the tv to find the screen smashed. I went online and reported the tv broken and tried to arrange a replacement. I have…
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Estates & Management (Scam or Legit)????
Apologies if this is the wrong thread, wasn't sure where to post. I am a home owner having lived at the same address for 16 years (paying with mortgage). Every since I moved in I have received repeated letters from Estates & Management who apparently hold the ground rent on my property. They repeatedly send me letters that…
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Can this be right?
2 weeks ago i bought a surprise birthday present for my daughter, it was a £420 printer, so as a suprise this week i opened it up for her only to realise it was the wrong printer, the printer has been unboxed but has never been used, the company are refusing a refund. The printer was bought in-store on a barclaycard, these…
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Currys team knowhow refusing tv repair
Hello all, i would really appreciate some advice please im shocked and upset with the phone call ive just had with a team knowhow adviser, i purchased a tv from them 11 months ago £1699 it as the usual 12 month guarantee plus 5 year knowhow guarantee, in Nov 2019 it developed a fault i then heard a noise from the back of…
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Gym Membership - Mis-sold?
Hi, not sure if I'm in the right place but here goes. My Son and Daughter were both members of a DW gym in Cardiff on a monthly rolling membership which meant they could cancel at any time. Due to moving for Uni they stopped that membership and applied for a new one at another gym closer to Uni. The lady they spoke to said…
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Help with Consumer Rights on Laptop
Hello - new here I hope I am in the right place - if not please advise. I bought an Acer laptop in December and 5 weeks later I had a major problem with it - turning off and really noisy fan - I returned it to Argos but unfotunately it was 1 week after there 28 day money back period. They advised to contact Acer and gave…
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Paint work
Hi All, Just looking for advice. Purchased a horsebox in December 2019 from the company that originally built it on February 2019. They were selling it on behalf of the original customer who bought it but their circumstances had changed. Anyway the reason I’m posting is that the paint job on it is progressively getting…
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Can my supplier cancel my Fixed Sum Loan Agreement?
Can my supplier (credit intermediary) cancel my Fixed Sum Loan Agreement regulated by the Consumer Credit Act 1974?
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Holiday cancellation
Can I cancel a holiday booking (with a credit card deposit paid), within 24 hours without penalty? All advice appreciated.
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Unfair late Penalty Fee
I pay Ground Rent on a Property every 6 Months when I receive my Payment Request. On this one occasion I hadn't received any letters of request until One that said I not only owed the Ground rent of £175 but also a late penalty of £132.00 ? I called them and said this is the first letter I had from them and they informed…
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Anyone had any experience....
... with Need Bargains? Apparently these people are the largest of their kind in the world! I should have known by the name, but I didn't. It's taking an age to get anywhere with them to facilitate a refund & now I'm expected to sacrifice 30% of the sale for admin purposes, as this was on the Internet, I don't think so.…
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Are Amazon circumventing the Consumer Rights Act
So, I’ve been left pretty frustrated with my recent dealings with Amazon and I can’t help but wonder if what they are doing is legal, so wanted some rational thoughts on this, as at the moment I can’t see past the red mist! In November, I purchased a kids Fire Tablet Device, brand new for £134.99 in a Black Friday deal. As…
