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Wrong water heater installed
Hi all 2 weeks ago I had my water heater in my apartment replaced. The quote I agreed to before the works, as well as the payment invoice after the works (which I have paid), both contain the phrase 'We fit a World Heat high efficiency unvented hot water cylinder with a storage capacity of 150 liters. This includes all…
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Invoiced 10+ years after work carried out.
Hi there, I had a builder carry out extensive building work over a decade ago now. After the work finished I chased him for an invoice for over 7 years and was always told "I'll get round to it" or "I'll talk you through the bill before I send it". The invoice never materialised despite, as stated regular attempts to…
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Who Do I Complain To?
Hi all. I recently purchased something online, and realised I'd made an error (silly me). I'd searched for a particular item and it came up on the Google search results. I checked the company out and under the T&Cs it said I could cancel an order if done within a short amount of time. I ordered the item and realised I'd…
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Incorrect Invoice / Dispute over damage to electrical cable
Hi all, Would really appreciate your advice here. My partner is a self-employed blacksmith and on a job last year he was carefully digging a hole in a private garden for a gatepost he'd made with an insulated spade (luckily!) when he hit an un-marked electrical cable at just 270mm deep. A few weeks later, a bill for £750…
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Mcdonald's Voucher not honoured
Hello good people, I hope someone can help me? I Recently visited my local Mcdonald's with an "E-Voucher". Having ordered my food on the "SELF-SERVE" kiosk the kisok accepted the "E-Voucher" and subsequently asked for my card for payment which it debited from my account and issued me with a TICKET to collect my food. Upon…
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Penalty Charge Notice
Hi All, Are Penalty Charge Notices enforceable?
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Whirlpool flood claim help
We recently had a hotpoint engineer out to repair our washing machine, after he left if flooded our kitchen, I phoned and he came back and put on a pipe he’d left of. Our flooring is now lifting at numerous joints due to soaking up water and the bottom of numerous units are swollen. There engineer has admitted causing the…
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Delivery proof dispute
So I ordered something from Amazon. The courier the seller used 'attempted' to deliver the parcel one day. I was at home most of the day but I did pop out for 3 hours so there is a possibility I missed them. I messaged the seller and they claimed the driver could not 'get access' to the property. I didn't know if this was…
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Next day delivery not arrived
Hi there! Wednesday afternoon my laptop of around 5 years broke though is still in somewhat functional condition. Immediately ordered a new one online with the help of my parents and got £30 next day delivery. So far so good. Thursday comes around, and I get an email in the morning saying my delivery has been dispatched…
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Mis-sold hotel room through LastMinute.com - what can I do about it?
I booked a hotel in Paris last month through LastMinute.com for a stay at the end of this month. I got what I thought was a very good deal so I emailed the hotel directly ahead of time to confirm all the details, it turns out what I've been told I'm getting is not what has been booked with the hotel... The hotel has two…
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Accept repair?
Looking for advice... I bought a tv from John Lewis on 27/12/19. However the tv broke down on 5/2/20, 40 days after I bought it. I’m aware I’m over the statutory 30? day limit to qualify for a refund. Arrangements are taking place to have the tv repaired, I won’t go into the hassle I’m having but basically my question is,…
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Copyrights and Royalties
Hi Not sure I'm in the right forum - please redirect if not. A live at home older persons charity has asked if we'll help out with a video of older folks speaking about their memories of VE day. We are not professionals- we have a camera and hubby knows how to edit videos. We would like to add a bit of music of the time in…
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Defunct Samsung products
Hi all, I have several Samsung Wireless MultiRoom speakers which are only useable via a required App for Smartphones or Tablets (This app is required for all aspects of the speakers including setting them up, linking them to WiFi, streaming media through them etc). I recently changed phones which runs iOS 13 and my iPad…
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Item not as Described from Facebook Business Seller - Any rights?
Hi all I recently bought an item of furniture from someone on Facebook. He has a business and I paid from bank on receipt of an invoice from him. The item was in much poorer condition than the photos and description indicated. I've been in touch and he begs to differ. Do I have any options to do anything about it? Many…
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Magazine subscription
I have recently sent off for a magazine subscription. I filled in the form in the magazine and sent a cheque for the amount quoted as printed on the form. A message has been left on my phone telling me that they made a printing error for the amount that I should have paid. They have told me that I could have a refund or…
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Direct debit increase without consent
I am in dispute with ADT over a callout charge - they are trying to charge me £120 for changing a battery in our alarm panel, which I was not informed of, was not quoted for or agreed to. I wouldn't have allowed them to if I knew this was the amount they would charge! The call out is paid for in my maintenance contract, so…
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Paypal Seller Protection and a wrongly verified address
Sorry, this is a long one :( In October I sold an item on eBay to a business. In the Paypal send to address, the buyer had changed their address from the correct postal address of Junction Business Park to Eco Business Park, which Paypal had verified. I was sending the parcel with enhanced insurance due to the value, with…
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Unethical Photocopier agreement practise
Hello forum members, I have come into a new employment and have inherited a contractual situation I am having difficulty getting advice on. Can you help? When reviewing agreements to bring myself up to spec on what needs dealing with in the company, I found that a previous employee leased a new photocopier/scanner back in…
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Looking for a Paypal refund - after ordering something I was unable to cancel
Hi I was wondering if anyone had experience of a situation similar to this: 1. I signed up for a 14 day free trial of a usenet provider using a temporary email address as I was concerned that they would spam me 2. I created a subscription using Paypal 3. I stupidly forgot to cancel immediately after half a day 4. I lost…
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Section 75 Protection
Hi, just trying to get a clarification on the section 75. If you buy 2 items from a retailer, each costing £60, making a total purchase of £120, would a claim be valid under S75 as the total is more than £100. Another example is if you buy a return flight ticket; outgoing journey costing £150 and the return costing £90. If…
