Accept repair?

MammaS

Looking for advice... I bought a tv from John Lewis on 27/12/19. However the tv broke down on 5/2/20, 40 days after I bought it. I’m aware I’m over the statutory 30? day limit to qualify for a refund. Arrangements are taking place to have the tv repaired, I won’t go into the hassle I’m having but basically my question is, do I have to accept this TV that has been repaired or can I request a replacement? I have no confidence in this tv now

powerful_Rogue

MammaS said:

Looking for advice... I bought a tv from John Lewis on 27/12/19. However the tv broke down on 5/2/20, 40 days after I bought it. I’m aware I’m over the statutory 30? day limit to qualify for a refund. Arrangements are taking place to have the tv repaired, I won’t go into the hassle I’m having but basically my question is, do I have to accept this TV that has been repaired or can I request a replacement? I have no confidence in this tv now

The retailer has the choice to repair, replace or refund.

If it breaks down again, then you can reject it. If they offer a refund, they can deduct an amount for the use you have had of the TV.

DoaM

powerful_Rogue said:

MammaS said:

Looking for advice... I bought a tv from John Lewis on 27/12/19. However the tv broke down on 5/2/20, 40 days after I bought it. I’m aware I’m over the statutory 30? day limit to qualify for a refund. Arrangements are taking place to have the tv repaired, I won’t go into the hassle I’m having but basically my question is, do I have to accept this TV that has been repaired or can I request a replacement? I have no confidence in this tv now

The retailer has the choice to repair, replace or refund.

If it breaks down again, then you can reject it. If they offer a refund, they can deduct an amount for the use you have had of the TV.

Unless it breaks down again within 6 months from purchase, in which case any refund must be in full.