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What are my rights?
Hi everyone, first post here, be gentle with me! My youngest at Primary School was offered the opportunity to receive music lessons at school provided by the Education Authority in September. The information sent home with her was a leaflet outlining that there was a cost to rent the instrument, and there was no other…
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Leaking conservatory in new build developer not answering email anymore
Hello, We bought our home as a new build 5 years ago. The conservatory came as part of the property but has been leaking ever since we moved in. The property developer put us in touch with their contractor who oversaw the built. They came to fix the problem more time than we can remember over the last 5 years yet the…
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Can company selling goods (bottled water) via regular delivery increase prices w/out giving notice?
I have a water cooler rented from a company. The company delivers bottled water refills to me every 2 weeks. I do not have to order it; the delivery man turns up regardless and swaps any empties for full ones. I receive an invoice every month. I am a private, retail consumer, i.e. not a business customer. I do not have a…
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Help / Advice Needed
Hello All New to this so please forgive me if I have posted incorrectly. I am in dispute with THE RANGE concerning an order placed on-line. My order was for x6 Brown mugs; I received x3 Brown and x3 Green. The Range have told me that although they accept that their warehouse selected the wrong colour (ie Green), their…
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Damaged caused by courier
2 weeks ago I had a fridge freezer and dishwasher delivered to my property. When they delivered the appliances the couriers dragged it on my wooden floor which has cause a very deep scratch in 2 locations. As well as the damage to the floor the goods were damaged and I refused to accept delivery. I am pursuing this with…
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Debt collector threatening me with court but made insufficient effort to contact me re debt
Hello MSExperts I have a question about a debt collection agency that is chasing me for a cancelled gym membership. Long story short, back in Sept 2019, I cancelled a gym membership via a text to the owner (not a great idea but I was in the middle of a horrible personal crisis at the time) I heard nothing back from them so…
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Haven't paid customs charge but my parcel still got delivered; where do you think I stand?
Hello all. Honestly not sure if I'm posting this in the right section but it seemed like the most relevant. So every now and again I buy stuff from Japan and have it shipped over to the UK. I'm no stranger to customs charges and have paid them many times before in order to get my parcels released for delivery. Parcelforce…
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Bought a car
We bought a car in good faith from a well known Garage with a good reputation they told us that the car war a good runner I put it in for its first Mot and the mechanic said that the steering pump was not working and the turbo had blown and the oil pump was not working just wondering where we stand
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Water Meters
Can my Water Company force me to install a water meter?
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Ice Maker Still not Working
Bought samsung 4 door fridge freezer with ice-maker in 2017 from John Lewis with extended 5 year warranty for 1700. It was a considered purchase at that price. The ice maker has now not working properly for the 6th time. Last time repaired October 2019, and it has now not working right again. Spoke to John Lewis who in…
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Losing no win, no fee & having to pay
My mother in law was contacted by a no win, no fee place following a bump. It went to court yesterday and she lost the case with the judge citing fundamental dishonesty. The result is a £13k bill and her solicitor saying they're not liable for the costs. This surely cant be correct considering it was no win no fee?
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Is financial Ombudsman being unfair
im dealing with the financial ombudsman whos found in my favour but wont confirm in writing or close the case unless i take a poultry amount of compensation, i is he treating me fairly and can I use lawyers to deal with this from now on?
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Limited edition
Just ordered a new car which was a limited edition of 500. It has since been put into ‘full production’. Where do I stand?
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Wrongly refunded by energy company. Now chasing money I haven’t got!
Hi - I wonder if anyone can help or advise? I was notified that I was being refunded £483 “credit” I’d built up in my account by Eon in January. I IMMEDIATELY phoned them and told them not to refund as I needed the cushion and couldn’t afford to get into debt. The woman said she’d stop it and keep my direct debit as it…
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Vehicle issue
Hi We just collected our car after it was misdiagnosed as the clutch needing replacing. However it was not the issue and it was a leak above the clutch, which is covered under Kia warranty. The clutch was low but had plenty of miles left as only 48,000. We payed £412 for the clutch and the Kia service manager offered us…
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Limited edition
Just ordered a new car which was a limited edition of 500. It has since been put into ‘full production’. Where do I stand?
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Kabbee refund
I have a query about a refund issue. June 2019: booked taxis via Kabbee. Two failed to arrive. Kabbee offered a refund to my online account for future use. 10 Dec 2019: I did not use the service again so closed the account and requested the refund. Jan 2020: Not received so requested again. Feb 2020: Received following -…
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Complaint about VW T-Roc
Hello all! On opening the bonnet on my 18 month on VW T-Roc and lifting the lever that holds it up by 30cm, it snapped off its connection. VW are telling me this isn’t covered under warranty and will cost £850 to repair! I’ve complained to customer care and now escalated it to the case manager. Surely an 18 month old car…
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Three piece suite of Groupon
Hi before Xmas around End August I bought a leather 3 piece suite recliner off Groupon I was very impressed that I had it with in the week, I did have to pay an extra £30 for the men to build it up for me. With in a few weeks we noticed that the one corner on the 3 seater had dropped causing the recliner to catch, I…
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Indemnification clause in contract from builder
Hi everyone, not sure if this is the correct place to post, but feel free to move it if it’s not. I have received a contract from someone who will be doing work for us on our home today and I am happy with it but I’m not sure about this paragraph: ”The client agrees to indemnify, defend and protect “Company” from and…
