We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Asos parcel stolen

Options
claireyp27
claireyp27 Posts: 1 Newbie
in Consumer rights
I received a parcel which contained something I hadn’t ordered. No delivery note. Item must have been switched by packers or delivery company. I am being made out to be liar and have been blocked by Asos so they are not even willing to discuss with me or look into the matter. What can I do as I can’t afford to pay for something which I haven’t received? I have photo from myhermes which shows parcel in my letterbox, you can see it is not big enough for what I ordered. Please any advice or help greatly received. 
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture