Coronavirus: The latest from MSE
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RESCUE FLIGHTS FOR STRANDED BRITS * SCHOOL MEALS VOUCHERS * BRIGHTHOUSE COLLAPSES
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I went through Top Cashback to apply for faster broadband with Talk Talk which should have given me £90 cashback. After I had completed the process I noticed that I didn't receive the usual confirmation email from Top Cashback. I contacted customer services and they said my claim would be put forward after 30 days. In the end Talk Talk refused to give me the cashback and customer services mentioned something about cookies and other stuff I assume to blind me with technology. However, when I initially made the claim through customer services the actual date that I went through Top Cashback came up automatically in a little window showing the exact times of day that I went online, so it was tracked. It is at the discretion of companies to give cashback but I feel I have been fobbed off and I have no recourse to claim the money. I am sure that this is not uncommon and it means that you are at the mercy of big organisations and £90 is not a small sum. I won't be doing utilities for cashback again as I no longer trust the process. If there were some technological fault it was not by fault.