-
Driving lesson cancellation
Hello all, A few weeks ago I booked a refresher lesson of an hour and a half with a local company as I hadn't driven for a while. However since taking my car out I feel much more confident and have also been asked to cover a work commitment on the day I booked the lesson for, so this morning via email I asked to cancel the…
-
Match.com is a scam
So basically, I had subscribed to match for 3 months, then 24 hours later tried to cancel it when something came up. Match said that I had already sent an email to a user so thus, I was stuck with a 3 month subscription I didn't need. Bummer, but my mistake. They said they turned off auto renewal but 3 months later,…
-
Paypal and small claims court
In February my Paypal account was hacked into and 7 fraudulent transactions took place, 3 of which were refunded by them and 4 were not. I paid to take them to the small claims court and have just had a letter from their solicitor today they want the claim struck out. They stated that my claim was made against Paypal and…
-
Refund on car
I bought a car from a national dealership. 3 and half years old After 8 months the car became undrivable due to a transmission malfunction. New transmission is required at a cost of £5k I immediately went back to the dealership and asked them to repair it. They refused. I wrote again asking for all the service docs. They…
-
ASOS account vanished but I paid for unlimited delivery
Hi everyone, I'm getting frustrated with ASOS and need to know what I can do to progress the situation. I've had an ASOS account for 8+ years now, made hundreds of orders, spent thousands of pounds, and for the last few years I've always paid £9.95 for a year's worth of unlimited next day delivery. I went to place an order…
-
Advice needed
I recently changed energy suppliers After the change I received two more direct debits from the old company, the first was for £70 (which was the normal amount), the second was for a ridiculous £690, which was obviously a mistake. I complains to the company and got no joy and so got the Ombudsman involved The Ombudsman…
-
Ortak life time guarentee
Hi I bought jewellery from ortak many years ago. At the time it was sold with a life time guarentee. I contacted ortak yesterday via email to find out how I go about getting it repaired. They responded this morning saying they bought ortak over in 2014 and were not responsible for the guarantee. They are trading at ortak,…
-
Hosepipe Ban - Waterbombs
Not really a consumer rights question but not sure where to put this. There is a hosepipe ban on the NW starting in a few days. If you fill up waterbombs from an outside tap does this violate the ban?
-
subject access request- what it covers
Morning. quick question - if I send a subject access request to a company that carried out work for me - an architect - do they have to send me a copy of the work they done . I had an architect involved in planning a house extension . had some initial drawing done ,which I paid for - decided later that I would use a…
-
Company refusing to honour offer
A few days ago I saw that a mobile phone manufacturer was running a promotion for a free set of earphones if you buy from a specific range. I went to their (separate) promotions site and after checking the details, clicked on a retailer to buy the phone. This is when it went pear-shaped. After buying the phone, at a…
-
Homeaway - Total Scam!
So I was looking at villas, Never used home away before but have used booking.com I sent a enquiry to possibily book and it asked for card details if you had decided to go ahead you would be debited. It was late and I didnt really understand what I was getting involved with... however sent the enquiry and it sent me an…
-
Invoice from letting agency
My letting agency just sent my an invoice asking for 81£ because they say that last year I cancelled an appointment for a mid term inspection on the same day. I'm sure I didn't cancel any appointment on the same but I have no proof as it was exactly one year ago. What can I do?
-
Goods not received from a company outside of the UK
I'm looking for some advice on a purchase I made from a company based in Berlin. I ordered four pairs of glasses from 'Mister Spex' on 10th July 2018, the glasses were sent on 11th July 2018 which should've been delivered within 2-3 working days, but I did not receive them, and I still have not received them. After lots of…
-
More MightyDeals woe...
I know, I should have known better... Wife suffers terribly in hot weather, so persuaded my to buy an Artic Air cooler from mightydelas having seen them on one of the shopping channels. The device itself is not faulty that I can see, just completely not fit for the purpose sold - it prrovides no air at all even when the…
-
Are Admiral reasonable here.
I have rang Admiral to cancel my annual car insurance and was told that the money will go back to the payment card that I have used 4 months ago minus £50 cancelation fee. I have replied that the card I have paid with has been cancelled and have asked to be refunded via any other reasonable way. They have declined and said…
-
Paypal and small claims court
In February my Paypal account was hacked into and 7 fraudulent transactions took place, 3 of which were refunded by them and 4 were not. I paid to take them to the small claims court and have just had a letter from their solicitor today they want the claim struck out. They stated that my claim was made against Paypal and…
-
Refund on faulty garden furniture
I purchased garden furniture. After checking it after a few days of leaving it in box, i discovered one of the chairs is damaged. I am frankly not happy with the quality of the set either. I am arguing that the goods are faulty and damaged due to the issue with the chair. I therefore believe this means i can get the whole…
-
Being pursued for a debt that is not mine
Hi, I have recently been contacted by Motor Mile Finance/Lantern via email claiming I have a debt outstanding with them. On requesting further details, this was taken out in my name, at a former property where I resided but several months after I had moved (but a former partner still lived). It is my belief they have…
-
Faulty oven - within 2 year guarantee
Hi everyone I purchased a kitchen at the end of September 2016, which included an oven and extractor fan. They have both become faulty (make extremely loud noises, oven on and off after being on for a while and extractor fan is just loud as soon as it’s turned on). I have the original invoice and my bank statement showing…
-
PMT Price Match 'Guarantee'
First, apologies as I cannot post links; otherwise, I would include the links to the relevant web pages. PMT offer price matching. On their home page this is advertised as Price Match Guarantee and the page that provides more details is titled Price Match Promise. What are they actually required to do when they use words…
