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Faulty fishtank
Hi i bought a fishtank in 2016 that became faulty within a year and i got it replaced by the store and now the newone has became faulty. Am i entilted to a full refund?
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Finding my stolen goods for sale
Hi, First time poster so I hope i’ve posted this into the right forum. This hasn’t happened yet (unfortunately) but I just wondered what rights I have in this hypothetical situation. In 1987 my house was burgled and amongst the items taken was an omega watch, I hadn’t thought anymore about it until I was having a clear out…
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Tell me if I'm wrong (consumer rights)
I might be wrong because the retailer is being quite cut and dry with my options so I thought I'd come here to ask because I had that whole 'blind rage' thing when they told me the options I had. So, I purchased an "oak" dining room table on a credit card for £279.99 from a well know online retailed in December last year.…
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Claim Insurance accident claim company charges
Hi everyone I'm here to ask some advice about a situation that has got my friend really concerned. He had an accident a little over a year ago. Decided to go through a compensation claim claim company. For the initial 2-3 months the company, although slowly, answered his questions and kept saying that they are still…
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no communication at all from company
On 26th March I ordered and paid a company called Fetch4 for a battery cartridge replacement (battery back-up unit for my pc) - self-evidently something needed fairly urgently - and was waiting for the usual update on how the order progressed. “Fetch4” provided no update, failed to advise me that a delay will occur and…
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Unserved County Court Judgement - what can I do?
I recently won a county court judgement (CCJ) against a private individual requiring a full refund plus court costs and interest. However, I just got a letter from MCOL (Money Claims On Line) stating that the judgement has been returned "unserved". The message from MCOL said if I know of any change of address I should…
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Bookers delivery driver damaged my downpipe
Hi all, Over a week ago, Bookers wholesale delivery drivers (not deliverying to me but to my local corner shop) tried squeezing through a small alleyway with their large van, and in the process of doing so, hit into and broke my gutter down pipe which is attached to my exterior wall. We were in the house and immediately…
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New Car - Incorrect Spec. What are my rights?
Hello. I ordered a new car to be factory built back in April and added on a fair few optional extras. I went to pick up the car this week and all seemed fine and was happy with the service from the dealer. However upon further driving of the car, I noticed one of the options pack was missing. This included Lane control,…
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Fake Samsung Screen
Last week I dropped my phone and the screen cracked, so I took it to an 'unofficial' repair shop (which may well have been a bad idea, but what's done is done) and they replaced the screen for £65. Problem is, the display looks slightly cloudy, as in the colours are muted, not as bright as before, and the screen isn't as…
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Unsolicited parcel - Asos
Hi all, I don't know if I've posted this in the right place but here goes. About a month ago I received a text saying it was from ASOS, they had attempted to send me payment info for 'my purchase' but couldn't. The text quoted my email address which was almost correct. I thought it was spam so ignored it. I hadn't ordered…
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Shop evasive and difficult in returning my repaired goods
Hi I hope I'm over reacting but I think I need advice on further actions to take should I be right. Something I had bought went back to the independent company (who made the item) for repair. They've been evasive ever since and now are being seemingly difficult regarding my collecting it. Six weeks ago I bought an item for…
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Stanstead caos
Hi, Last month my fianc! and I bought on credit card a trip to cologne though lastminite.com The departing flight was with Ryanair and the return with eurowings and hotel with Hilton. I will save you the detail. But long story short, after sitting on a plane on the tarmac for 5 hours, the flight was cancelled. The next…
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Soak.com
AVOID!!! Ordered several items including a radiator. Informed radiator was no longer in stock, fair enough. Paid for nominated day delivery for other items. Never received a dispatch email so chased them. Apparently they didn’t have my phone number (fair enough for courier, but not dispatch email), but confirmed my order…
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advice on lost returned parcel
Morning all, I'm hoping one of you might know the answer to this one. I recently purchased a number of goods from an online retailer during their sale. As I purchased multiple sizes I returned some of the items using their free returns service. I sent the items back in two parcels within a couple of days of receipt and…
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Paying off a rogue trader
I had a contractor do a few jobs in the house and one of the jobs was so bad that even he said he souldn’t Be happy with it in his own house. So he asked me to get a quote and take it off his bill. How do I cover myself so that he doesn’t sue me for the rest once it’s put right by another trader?
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Alton Towers Promo - Mobile Vs Pc Browser
Hi All, Firstly, I'm a long time lurker and this is my first post that I thought would be worth sharing with the community, just in case anyone else is having the same or similar issue. On July the 6th, I logged into Alton Towers website USING MY PHONE (this bit is important, hence the shouting, lol) to purchase four of…
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What're my rights here? (Online purchase)
Hello everyone. I'm having some issues with an online company. I made a subscription payment to a company called "TokyoTreats" in which I didn't mean or want to make. Because there was no cancel order button for me to access on the page, I immediately sent them an email, requesting to cancel the order. I received an email…
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Charging for postage for return of goods not as described
This week I ordered online some skeins of thread (i.e. one long length of thread). Bags of cut lengths were supplied instead. The website clearly describes skeins and does not mention that they will substitute bags of cut lengths. Their return policy means that I have to pay shipping to return them. Is this right?
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Ebuyer damaged in transit policy
Hi all Recently bought a motherboard from eBuyer, didn't open it particularly promptly but when I did, discovered it was damaged. Raised an RMA and they told me that because it was damaged in transit, I had exceeded the window of 7 days to report and also the warranty was no longer valid. I'm a residential customer. Is…
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Furniture Compensation
I need help!! Have I got any rights to ask for more compensation, and what’s the best way to go about it? I’ve had a bit of a nightmare with a well known furniture store. I have just bought a flat and looked to this store to to buy a sofa, bed frame and matress. I got a great deal with ex display stock, and my parents…
