Fake Samsung Screen

DragonRider83

Last week I dropped my phone and the screen cracked, so I took it to an 'unofficial' repair shop (which may well have been a bad idea, but what's done is done) and they replaced the screen for £65. Problem is, the display looks slightly cloudy, as in the colours are muted, not as bright as before, and the screen isn't as sensitive as before.

Today I took it to a real Samsung shop who instantly confirmed that the replacement screen is in fact a fake AND badly fitted. I still have the receipt from the shop who repaired it, so I plan to take it back tomorrow, tell them what Samsung have said, and ask for a refund. If all that goes as planned, I'll then take it to the Samsung shop to be repaired properly.

But what I would like is some advice as to what to do if the shop dispute it, whether they either refuse to refund me or want me to let them do another repair (which I absolutely don't want - they've proved they're incompetent and I'm not leaving my phone with them again!) I'm taking my boyfriend with me for support, since the guy who did my repair was very patronising and a hell of a mansplainer, so he might be more inclined to not try to fob me off if I have male company, but if there's a quibble, what would be the best tactic? My mum reckons I should say I'll be going to Trading Standards; another friend said I should threaten them with the small claims court, and another reckons that the threat of damning Facebook posts should make them take notice.

If anyone could advise me what I'm legally entitled to, in terms of refund/repair, ideally quoting an Act (to make me sound like I know what I'm talking about) it would really help.

Thanks so much,

EK

Carrot007

It's clearly not a fake screen. it's just not a samsung part.


No different than using third party parts on your car. They are not fake.


You did not go to an official samsung repair centre so why would you expect expensive official parts? If it did matter to you surely you would have asked before fitting.




However if it has been fitted badly then you have an option there. But I would only hold out hope for a repair, and maybe a refund if they mess that up.


There is no act that can hlep you unless they did some misrepresentation by claiming tyo fit official samsung parts. In which case you certainly have a case. But with a place that dodgy I would expect you to have to go to small claims (colelct evidence now!).


So which is it?

Geodark

DragonRider83 wrote: »

Last week I dropped my phone and the screen cracked, so I took it to an 'unofficial' repair shop (which may well have been a bad idea, but what's done is done) and they replaced the screen for £65. Problem is, the display looks slightly cloudy, as in the colours are muted, not as bright as before, and the screen isn't as sensitive as before.

Today I took it to a real Samsung shop who instantly confirmed that the replacement screen is in fact a fake AND badly fitted. I still have the receipt from the shop who repaired it, so I plan to take it back tomorrow, tell them what Samsung have said, and ask for a refund. If all that goes as planned, I'll then take it to the Samsung shop to be repaired properly.

But what I would like is some advice as to what to do if the shop dispute it, whether they either refuse to refund me or want me to let them do another repair (which I absolutely don't want - they've proved they're incompetent and I'm not leaving my phone with them again!) I'm taking my boyfriend with me for support, since the guy who did my repair was very patronising and a hell of a mansplainer, so he might be more inclined to not try to fob me off if I have male company, but if there's a quibble, what would be the best tactic? My mum reckons I should say I'll be going to Trading Standards; another friend said I should threaten them with the small claims court, and another reckons that the threat of damning Facebook posts should make them take notice.

If anyone could advise me what I'm legally entitled to, in terms of refund/repair, ideally quoting an Act (to make me sound like I know what I'm talking about) it would really help.

Thanks so much,

EK

So did the shop say that it was a samsung screen they were using? did you ask them if it was an official screen they were replacing it with? or did you just go there and ask them to replace it? £65 sounds very cheap for an authentic screen to be honest.

DragonRider83

The new screen says 'Samsung' on it, so it is an actual fake purporting to be genuine. I didn't actually say I wanted a genuine Samsung replacement screen (I thought that would be obvious) but it says it is, and I was told it was, so I think I do have a case.

Carrot007

DragonRider83 wrote: »

The new screen says 'Samsung' on it, so it is an actual fake purporting to be genuine. I didn't actually say I wanted a genuine Samsung replacement screen (I thought that would be obvious) but it says it is, and I was told it was, so I think I do have a case.

I would have more thought that having the word samsung on it (I assume underneath or something? ), more shows that is is a for a samsung phone. Not that is is a samsung part. I mean how otherwise would someone know what phone it was for. Or course this depends on the full wording. "Samsung", not so much a fake. "Genuine samsung [some model number] screen", likely a fake.


I would not have expected a genuine part from a cheap repair outfit. How is it obvious? (Yes I can accept you might not have known third party parts to repair phones exist, but that is living in a bubble a bit too far!).

DragonRider83

In all honestly, I didn't know that. I've never had to have a phone repaired before so it's not something I've ever looked into. I just assumed their prices were lower than the official retailer (only slightly, mind) because they imported them from abroad, in bulk or whatever. But regardless of what I should have known, presumably now my best bet to get a refund is the fact that not only is it not a genuine Samsung screen but it has been badly fitted, making the screen paler in colour and less sensitive to touch.

powerful_Rogue

I'm gussing when you say it says Samsung, then its going to be one of the older model phones like below:





It will say Samsung so its infitting with the model. Not that its a genuine Samsung screen.

photome

Not sure you have a case.

You went for a replacement screen and that’s what you got.

If you g9 back and they tell you it’s a genuine Samsung screen that’s a different story

LABMAN

If you go to an 'unofficial' repair shop you should not be surprised if you get an 'unofficial' cheap repair.

[Deleted User]

I know you won't like the answers but its one of those situations where you didn't research the situation (I am an eternal pessimist so almost expect to be conned lol) and expected a cheap repair to be as good as a more expensive one, unfortunately. Its a learning experience and I doubt its worth pursuing, unless the receipt mentions 'genuine Samsung screen'.

twhitehousescat

dont kick off threatening trading standards etc , go back and simply explain that the display they have fitted is somewhat clouded and bad for touch , "must be a faulty samsung screen" , please could you change it for one with clarity " Thank you

they may then realise that the cheap stock is bad and fit the correct part