Faulty oven - within 2 year guarantee

ShirlsP

Hi everyone

I purchased a kitchen at the end of September 2016, which included an oven and extractor fan.
They have both become faulty (make extremely loud noises, oven on and off after being on for a while and extractor fan is just loud as soon as it’s turned on).
I have the original invoice and my bank statement showing the exact transaction price which matches the invoice. I was actually never provided the sales receipt as it was all done over email by a friend as they were able to get a discount.

The guarantees states that any claim “must be accompanied by the proof of purchase”.

My question is, is my bank statement accompanied with the invoice sufficient?

Thank you!

shaun_from_Africa

e10sp wrote: »

The guarantees states that any claim “must be accompanied by the proof of purchase”.

My question is, is my bank statement accompanied with the invoice sufficient?

The only people who could answer that are the retailers or manufacturer depending on who supplied the 2 year guarantee.
If you were claiming under your statutory rights then the proof you have should be sufficient but as a warranty/guarantee is something that is in addition to your legal rights, the supplier can state pretty much whatever terms they wish (within reason).
Are you sure that the guarantee is actually transferrable?
If not, your friend may well have to put in the guarantee claim.