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Consumer rights

Archives for July 2018

Proof of purchase
Hello all I purchase a chrome towel rail/ radiator through eBay in 2014 and paid through paypal , the radiator came with a 5yrs warranty and I have just contacted the company because it has started rusting all over . I provided all my details along with ... EBay item number Paypal transaction id Exact date of purchase and…
Seller rights with eBay refunding
I sold a mobile phone on eBay, posted this to the buyer with a Royal Mail tracking number, after a few days Royal Mail tracking stated that the item was still at the post office, further days went on and tracking remained the same and the buyer put a complaint through eBay. I waited 15 days and spoke to Royal Mail and they…
RAC False Endorsement of Product by TV Personality
I purchased an RAC Car Passort HPI Stolen Vehicle and what appeared a clone check online. The RAC webpage had a photo of the TV celebrity Quentin Willson and what looked like his endorsement of the product. The vehicle subsequently turned out to be a stolen clone and I lost £17k. I contacted Quentin Willson and he said he…
Advice please what would you do?
Hi I have had a CCTV system fitted by a company of Facebook (Yes I know now) 7th June 2018 Paid by bank transfer on completion of the work Having since having the system fitted i have had these issues and only 2 response's from CCTV company one time he came out and offered very little help and admitted the 6MP IR would be…
Laptop warranty and consumer rights?
The screen of my HP convertible touch screen laptop has spontaneously developed a hairline crack. The laptop was purchased from HP's own online store exactly 4 months ago. Naturally, I contacted HP Support for advice on how to get this fixed under warranty. Maybe unsurprisingly, via their online chat, they say I must have…
Cancel telephone order 3 months old?
Bought expensive kitchen worktop by telephone, paid by credit card. Company needed to order from manufacturer. Never received any written confirmation of order, terms and conditions etc, electronic or otherwise. There are no T &C’s on the company’s website Had to chase company to check they had obtained the goods some 4…
Sent the wrong thing
Hi All, Thank you for reading and hopefully being able to point me in the right direction. I ordered two pairs of shoes from an online company called Bluewaterbay.co.uk, now you would think that with a name like that it was a UK based company... Nope China! The penny dropped when the tracking email arrived with its code.…
Currys PC World Price Match - Online Item Only
Hey there, I phoned Currys a couple weeks ago to ask about a price match on a Sony Camera lens as it was £350 on their site but £299 on amazon and park cameras (it still is). https://www.currys.co.uk/gbuk/cameras-and-camcorders/photography-accessories/lenses/sony-e-35-mm-f-1-8-oss-standard-prime-lens-10156798-pdt.html The…
Used car purchase - 'discrepancy on mileage'
Hi All, After a number of years of savings I finally saved enough to purchase my Audi. The car was advertised as 20900 on the clock with full dealer history. It was based at a main Audi dealer. I travelled down to see the car and we settled on a price. I drove the car back home on the 23rd July. I was just going through…
Dorothy Perkins!!!!!!!
Does anyone know how I can send a complaint to Dorothy Perkins, this company is a JOKE! Around 3 out of 5 orders I place with Dorothy Perkins doesn't get refunded in time. I spend hours on hold with them trying to get through, I have emailed, commented on posts via Facebook and also direct messaged them on Facebook to ask…
Unwanted deliveries from Amazon since December - please help!
I am posting the request below on behalf of my elderly (and rather tech-averse) mum who lives in Glasgow. I live in London. I hope somebody can help, I'm at a bit of a loss myself. Thank you in advance. Dear Moneysavingexpert members, I am hoping someone can help as I am at my wits end. Since December last year I have been…
Brighthouse damaged product
Hi please bare with me whilst I try to explain everything: We have brighthouse for 2 1/2yrs now and almost paid up thankfully as can't get rid of them. About 4 months ago our fridge freezer wasn't working so was told ours would be going off for repair and whilst that happened we'd get a loaner fridge freezer. Delivery men…
Returning non-faulty goods without packaging
I recently purchased 2 storage cupboards for bathrooms sinks. Before fitting them, I discarded packaging as I was making a run to the recycle centre. Upon returning, realised the cupboards did not fit the sinks, and therefore needed returning. I have contacted by phone and email the company I bought the cupboards from and…
Garden Rennovation Via Building Company
Hey Guys. We have just spent about £15k for a garden rennovation for my parents (reduce the maintaince required for old age bla bla bla) A few cut corners were identified and currently being adressed (the garden has a lot of new planters (70cm x 300cm, 1m x 1m etc), and the builders filled them but didnt provided an…
Stuck in a hard place
A few weeks ago my A/C pump on my VW T5 seized up and tore up a belt. Got the van dragged to my normal garage who stated a new pump was required. They ordered one, it arrived and they ordered the wrong one. They then said it would be a while till they could hold of one. So I found a specialist breakers yard that had one in…
Returning a mattress
I have bought a mattress online. It was described as Extra Firm. It really isn't and after two nights I have a severe backache. I want to return it but the company says No as it has been used. What are my rights?
Repair or Refund?
My partner purchased roof blinds for her conservatory three years ago. They came from a 'big name' company and have a 5 year guarantee. Recently they have literally fallen apart in several places. They are clearly unfit for purpose and faced with photographic evidence the company have accepted they are faulty, blaming a…
Unrepairable Car
Hi, My wife purchased a 2007 Land Rover Discovery last October from a dealer. Its recently had a fault has come up that causes every error to show and the car stops and can't be driven it has been narrowed down to the instrument panel so a new one was ordered but the garage have been able to get it to talk to the car. So…
Courier lost parcel - kind of
I sent a parcel worth £30 via Parcel2Go using Hermes. I didn't insure it. The item was marked as delivered. Then 5 days later the customer complains he hasn't received it. I check the tracking - it shows delivery to a safe location at 10:42pm!! The customer says no card received, and no parcel found on property. All I've…
SportsDirect Online - Part Of Order Refund
Morning All, I'm just wondering if any one has any experience of sending part of an order back to SportsDirect for a refund. I know this might sound like a stupid question, but from the horror stories I've read online about returning things back to SD, I'm just wondering if its going to be less hassle sending the whole…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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