We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Dorothy Perkins!!!!!!!

Options
Does anyone know how I can send a complaint to Dorothy Perkins, this company is a JOKE!
Around 3 out of 5 orders I place with Dorothy Perkins doesn't get refunded in time. I spend hours on hold with them trying to get through, I have emailed, commented on posts via Facebook and also direct messaged them on Facebook to ask about a refund, but no response. I know its not only myself that has issues as I can see other people are having the same troubles, you would think huge company like this can sort out telephone issues and refunds in a timely manner!
I've googled the CEO of the company to even email them but having no joy! Can anyone help me? To top it all off I've just tried to call again this morning and apparently "they cant take your call right now"
I just want my money back.... I've also tried returning to store but its a tall item - You cant take back to the shop.

Comments

  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 31 July 2018 at 12:40PM
    chelles! wrote: »
    Does anyone know how I can send a complaint to Dorothy Perkins, this company is a JOKE!
    Around 3 out of 5 orders I place with Dorothy Perkins doesn't get refunded in time. I spend hours on hold with them trying to get through, I have emailed, commented on posts via Facebook and also direct messaged them on Facebook to ask about a refund, but no response. I know its not only myself that has issues as I can see other people are having the same troubles, you would think huge company like this can sort out telephone issues and refunds in a timely manner!
    I've googled the CEO of the company to even email them but having no joy! Can anyone help me? To top it all off I've just tried to call again this morning and apparently "they cant take your call right now"
    I just want my money back.... I've also tried returning to store but its a tall item - You cant take back to the shop.


    How did you pay ?


    Should have asked first, what kind of timeline we looking at here, wghen did you return said items ?
  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    What do you mean by "in time"? Perhaps it's your expectations that are the problem.
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    As above, what do regard as being refunded "in time"?
  • sheramber
    sheramber Posts: 22,440 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    http://help.dorothyperkins.com/system/templates/selfservice/dorothyperkins/#!portal/403700000001066/article/Prod-9632/Why-has-my-return-not-been-refunded

    Why has my return not been refunded?

    We aim to process all returns as quickly as possible. Returned parcels are on average refunded within 14 days of posting, however in the event of a delay in receiving the parcel this may take up to a maximum of 28 days. If you have received an email to confirm your refund, please allow up to 5 working days for this to appear in your account. If you have not yet received an email to confirm your refund is being processed, please allow up to 28 days from the date you sent your item before querying your return.

    If this time has passed, please email us with a copy of your proof of postage so that Customer Care can investigate this for you.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.