Returning a mattress

outofmoney

I have bought a mattress online. It was described as Extra Firm. It really isn't and after two nights I have a severe backache.
I want to return it but the company says No as it has been used.

What are my rights?

marliepanda

!!!8216;Extra firm!!!8217; is entirely subjective.

You have used it, therefore they can deduct from your refund to he depreciation in value between a new mattress and a second hand mattress which could be sizeable.

You should have laid on it whilst in its protective plastic to work out whether it was suitable for you or not. It!!!8217;s also highly unlikely that your backache is due to the mattress

bris

Hygiene reasons come into play on this one so no chance of returning it.
There are many threads regarding mattresses on here and none of them go in your favour.

JJ_Egan

Can you prove its not Extra Firm is the key .
Usual faqs on a new mattress are 30 days for you to bed in .
Soft can give backache as can to firm .