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Failure over expiry period of guarantee
We have a Zanussi induction hob with a 24 months guarantee. After about 23 months the hob started peeping or switching off unexpectedly so we called the authorised repairman. The repairman appeared but said he could not find the fault because it was intermittent. We are now up to about 27 months and the fault appears to…
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Online motorcycle purchase not as described
Hi all, I'm looking some advice relating to a motorcycle which I recently purchased online from a private seller but isn't in the same condition as was described by the seller. The bike is from a different country within the UK and as I wasn't able to view and inspect it before buying, I messaged the seller asking a list…
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Large Item return to Wayfair but no packaging
Hi there, I ordered a riser recline chair with Wayfair. It arrived yesterday with a two man crew and a "delivery to the room of your choice" on the delivery. It wouldn't fit through my door so they took it out of the packaging, Upon initial inspection it looked ok but as I was inspecting it they cut up the massive…
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Currys/ Samsung issue
Hi I purchased a Samsung K450 sound bar just before Christmas from Currys. When I got this home noticed on the box you could purchase wireless rear speakers for this. Went on Facebook messenger Samsung site to get advice of what speakers I needed. Was advised to purchase SWA 9000s. To cut a long story short. These were the…
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3.5 Year old faulty good question
Hi All, I have a bit of AV equipment that cost me around £1500 less than 4 years ago. This kit failed between Christmas and New Year and so I have been trying to get it sorted since. I Initially contacted the manufacturer who said i had to deal with the retailer. I contacted the retailer and we agreed to try a new power…
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Aerial service
Emailed to Aerialforce Engineer could not do job as not equipped to get on the roof. Had requested that an existing aerial in eaves be attached to chimney stack. Reason - slight pixelation on ITV 3. Engineer insisted aerial would be ok If left in eaves and tried with difficulty to retune my TV. Told him aerial could go…
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eternity ring snapped 3 years after purchase
As per title really, purchased online using my credit card an almost £300 ring for my wife. Although the ring is 3 years old, it has only had 2 years of light usage on it. It has snapped clean in one place and partially in another but is still attached at one point but some wiggling could easily see it break again.…
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Used car fault
Hi, I bought a used car at the start of January. During the test drive I noticed the brakes had a slight judder but the salesman pointed out that the rear brakes were due to be replaced and were replaced before delivery. They forgot to replace the brake wear sensor, so week ago they replaced it. The car felt fine, then…
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eBuyer claim item delivered, won't help
Hi all, I ordered an SD card a few weeks ago from Ebuyer, after chasing they claim it was delivered by Yodel and have a signature to "prove" it. The signature they sent is certainly not mine! They claim there is nothing they can do so I'm now £40 out of pocket - is there anything I can do? It seems a little unfair to order…
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Faulty goods return for replacement - discontinued
Bought a range cooker from a well known box store managed to get higher spec one as the sale price brought it into budget. Turned out to be faulty when came to install (stored couple weeks awaiting kitchen refit) long story short. Bounced around retailer/manufacturer/engineer/customer service so went to my credit card…
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Screwfix Guarantee Terms & Conditions
Para 7.1 of Screwfix's T & Cs states:- " Any complaint, query or claim under a manufacturer's warranty, guarantee or similar assurance must be made direct to the manufacturer and we do not have any responsibility or liability under or in connection with any such warranty, guarantee or assurance." Is this true?? If I have…
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Paid a deposit for a caravan, now have neither
Hello everyone, I am really hoping for some advice here. I'll start at the beginning, I saw, bid for and won a caravan on Ebay, really happy with it, put a deposit down (the guy sent his details via ebay requesting £500) and I paid via Paypal with the intention of collecting it a week later as mutually agreed. From there,…
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Staingard warranty on Multiyork Sofa
Hi all I bought a sofa from Multiyork last year and luckily it was delivered just before they went into administration. Along with the sofa, we also paid for a Staingard warranty, to protect against accidental damage (spillages, tears etc). We had an accident earlier this year when a visitors dog peed on the sofa and…
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When does a warranty begin?
Hello everyone, 23 months ago we had a repair done to the heater in our tourer caravan, the heater has failed again. Assuming it is the same fault we asked the question would the 2yr warranty cover it, we were told that the actual part (a motor) was bought some 6 months previous to it being fitted to our caravan..we didn't…
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Fitted kitchen query
Hi, looking for some advice please. We bought a new fitted kitchen in summer '15. It's solid painted wood and was expensive. Shortly after being fitted the doors started to 'shift' and the paint cracked on the joins. We contacted the shop who after much faff and liaison with the manufacturer where we had to put a moisture…
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6 months tenancy agreement- rights as a tenant
Hello We moved into a property 2nd January this year, with an estate agents in a 6 months contract costing £1000 a month. Since moving in we have noticed the kitchen is very damp and mouldy in the cupboards and smells terrible, a maintained man has been out and said that there's a long standing leak near washer and cause…
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Manufacturer offering to 'inspect' product
I welcome your views on this retrospective issue that now has re-emerged - I brought an Allen & Heath professional DJ mixer in 2014 (£580) and it had a fault on it. The retailer (BopDJ) couldn't find it so sent it back to me suggesting it was due to cables and my home set up. I took this onboard spending out on additional…
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builder wants me to pay for his error
I had a roof renewed three years ago to my bungalow. I had no problem with it until we had a fall of light snow last December. I heard a noise which I thought was snow falling off the roof,but didnt see any snow on the ground. I looked in the loft space and found all the insulation this builder had fitted in the roof had…
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Late delivery advice
Hi all, I placed an order online recently for an item, delivery cost was £5.95, and on my invoice it stated all orders placed before 2pm will be delivered on the next working day. This was the only delivery option. I ordered at 10am on Friday 9th feb, and so expected the item to be delivered on Monday 12th. Item didn’t…
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Refund from company
Hi so I recently tried to purchase a TV and PS4 from a company (not sure if I'm allowed to write the names of companies on here) anyway it kept saying "Transaction failed" every time I tried it. So I tried buying the TV and PS4 separately but still got the same message. I went to my bank and they said to call the company I…
