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Group sent wrong goods twice
Hi I ordered a cuddly toy as an Xmas present for my granddaughter from Groupon and they sent a board game instead. I complained and they refunded and said I could keep the game. I asked to reorder and specifically asked them to assure me that I would not be sent the boardgame again (I've kept the chat transcript) and I…
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Admin Cancellation Fee
At 6pm this evening I bought an intolerance test from testyourintolerance . com. By 7pm I'd read the terrible reviews and decided I wanted to cancel. I've emailed them and they've just replied imposing a £15 admin fee to cancel. There is no physical product. It is in their T&Cs. Is this legal!?
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Aquacadabra selling 15 yr old stock and not paying for return
I bought an aquarium filter from Aquacadabra on eBay 15 months ago that had a 3 yr guarantee. It has broken. The seller said I needed to contact manufacturer They haven't sold this pump for over 15 YEARS and said the contract is with the seller. Seller replied sorry we only give 1 yr warantee I replied it has 3yr guarantee…
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John Lewis Partnership.
I purchased a fridge/freezer from John Lewis In Sept., 2014. The guarantee has run out (just) but the unit has broken down and has been declared "beyond repair." Under the Sale of Goods Act, 1979, I do not feel that the unit has lasted for a reasonable time (expected 5 years minimum) and therfore I have asked for a…
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Who responsible? Retailer or Manufacturer?
Hi All, Our washing machine (13 months old annoyingly!) has developed a fault. Who should we be dealing with regarding any rights about fitness for purpose? Is it the manufacturer or the retailer? Both are saying each other!
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Odd Tesco Direct Delivery Issue
Hello, I was wondering if some kind people on this forum could shed some light on my current situation. I made an order with Tesco Direct for 6 large furniture items last Sunday. The range was fantastic as were the prices so I went to order them all together, selected delivery options, no issues. I put in a new delivery…
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Advice please - Zenith Home Improvements
I had a windows/doors company cold call me at the house, as I was needing a new front door we engaged him and had a follow up visit from a salesman. The saleman was very nice and charming, and was at the the house for a few house whilst we discussed the various options and we decided to apply for credit through their…
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Online shop
I have made a recent purchase online where a product was advertised at a lower price than it went through the checkout. I have contacted the store and they say they will only give me a 10% reduction Instead of giving me the product at the advertised price. What do i do now i want the items but at the price they were…
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Does a Company has a right to obtain personal Data on a consumer?
Got an email from a company stating they obtain land registry records to obtain details of the owners of my property without my consent which I feel is like a breach of my data privacy. Does the company have the right to do this? If so what circumstances company must meet before doing this? Or has the company broken any…
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Ella June Designs
Hi MY daughter wanted to buy an outfit from these people, but after looking at the few online reviews I could find I advised against it I've looked at their Returns Policy (link below) and was concerned by what was there. Just wanted to check that I have read them correctly and was right to be concerned. The link to the…
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Are they Legal
I just took out a Swinton Car Insurance on the basis of a £40 promo code The code failed to work. Now isn`t this "misrepresentation", they are offering a discount which is impossible to receive Surely must fall foul of the ASA rules ?
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Oak Table has MDF veneered legs.
A couple of years ago, we purchased a circular oak dining table for which we paid several hundred pounds. Today, I had to remove the four legs in order to have them shortened slightly. To my surprise, I found that they were covered in oak veneer which had peeled on one leg. Worse still, the legs weren't even cut from wood,…
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Refused refund Victorian Plumbing
Hi, I purchased a sink waste online upon receipt realised I had purchesed the wrong item. I had opened the item but returned it within the timeframe in the box it came in. Victorian plumbing refused the refund as they say that the item is damaged (either by me or in transit) they refused the return but kept the item…
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ASOS next day delivery arrived late (CollectPlus)
I had an order on ASOS which was supposed to be next day delivery, but it arrived two days after the expected delivery date (so took 3 days in total). I know people get funny about the 'C' word here (compensation) but I think if you pay extra for faster delivery and then it's late they should have to compensate you. If I'd…
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Very.co.uk PlayStation bundle items missing
Hi, I'll keep this brief; Ordered a PlayStation VR bundle from Very, great price for what's included (Sony are clearing the old model's stock). Description of item on website: VR Headset with PlayStation Camera, VR Worlds, Move Controller Twin Pack and Gran Turismo Sport MDW731A Received and opened today and the 'Move…
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DHL stole my diamond ring
Evening all, hoping to get some advice as to where i stand and see if anyone has any advice for me. I bought a ring whilst on holiday, It wasn't ready in time for when i left so i got one of the reps to bring it back. I arranged for DHL too pick the ring up and deliver it back to me on a next day insured service. When i…
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CSCS Rip Off
I'm just wondering if there's anyone else out there that thinks paying £30 for a Construction Skills Certification Scheme(CSCS) card is a total rip off ? How much does it really cost to produce a bit of plastic with your photo on it ?
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Special Delivery not on time Royal Mail
Handed in at post office 10am yesterday wed 22nd, track and trace say mis sorted scan? it took 16 hrs just to arrive 4 miles at the local sorting office and now says its progressing through the system this was at 5-45pm today, so not getting there until tommorow if lucky. Its only £6-45 but do i have a right to claim money…
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Ombusman appeal for £12,250 successful - Section 75
I posted this Summer about a Section 75 claim that I had taken to the Ombudsman and lost. I decided to appeal and several months later I have finally got a decision and the appeal is upheld. Tesco Personal Finance now have to pay not only the £12,250 we claimed, but also £1,950 in interest. Full facts of the dispute in…
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Team Knowhow (Currys) Lost Item
Hi All, The inputs on my Panasonic Tv recently stopped working so I contacted team knowhow to have it taken away and repaired. It has now been over two weeks so I have contacted them and been informed that they have no idea where the television is. Which is a bit worrying. The customer service person was very helpful and…
