Are they Legal

laroc

I just took out a Swinton Car Insurance on the basis of a £40 promo code
The code failed to work.

Now isn`t this "misrepresentation", they are offering a discount which is impossible to receive
Surely must fall foul of the ASA rules ?

theonlywayisup

What are the t&c for the code?

If you feel misrepresentation then report it to the ASA, it takes a few clicks.

molerat

At what point did you know the promo code failed ? Who offered the promo code ? The way to go is make a complaint to Swinton and if you do not get a satisfactory outcome you can escalate to the FOS, take a look on the Quidco and TopCashback threads for similar cases.

bris

If the code failed to work why did you still take it out?

laroc

bris wrote: »

If the code failed to work why did you still take it out?

Because of time restraints trying to find another quote

laroc

molerat wrote: »

At what point did you know the promo code failed ? Who offered the promo code ? The way to go is make a complaint to Swinton and if you do not get a satisfactory outcome you can escalate to the FOS, take a look on the Quidco and TopCashback threads for similar cases.

It only failed to work, once I had got to the point of generating the price

I cannot find any T&C`s on the Swinton site concerning Promo Codes

powerful_Rogue

laroc wrote: »

It only failed to work, once I had got to the point of generating the price

I cannot find any T&C`s on the Swinton site concerning Promo Codes

Then you're fighting a losing battle.

You was offered and price and accepted.

glentoran99

laroc wrote: »

Because of time restraints trying to find another quote

5 minutes on comparethemarket.com?

sharpe106

did you contact them at the time that the code did not work?, as it might have just been an error.