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Are they Legal

laroc
laroc Posts: 79 Forumite
Part of the Furniture Combo Breaker
in Consumer rights
I just took out a Swinton Car Insurance on the basis of a £40 promo code
The code failed to work.

Now isn`t this "misrepresentation", they are offering a discount which is impossible to receive
Surely must fall foul of the ASA rules ?

Comments

  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    What are the t&c for the code?

    If you feel misrepresentation then report it to the ASA, it takes a few clicks.
  • molerat
    molerat Posts: 35,833 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    At what point did you know the promo code failed ? Who offered the promo code ? The way to go is make a complaint to Swinton and if you do not get a satisfactory outcome you can escalate to the FOS, take a look on the Quidco and TopCashback threads for similar cases.
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If the code failed to work why did you still take it out?
  • laroc
    laroc Posts: 79 Forumite
    Part of the Furniture Combo Breaker
    bris wrote: »
    If the code failed to work why did you still take it out?

    Because of time restraints trying to find another quote
  • laroc
    laroc Posts: 79 Forumite
    Part of the Furniture Combo Breaker
    molerat wrote: »
    At what point did you know the promo code failed ? Who offered the promo code ? The way to go is make a complaint to Swinton and if you do not get a satisfactory outcome you can escalate to the FOS, take a look on the Quidco and TopCashback threads for similar cases.

    It only failed to work, once I had got to the point of generating the price

    I cannot find any T&C`s on the Swinton site concerning Promo Codes
  • powerful_Rogue
    powerful_Rogue Posts: 8,657 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    laroc wrote: »
    It only failed to work, once I had got to the point of generating the price

    I cannot find any T&C`s on the Swinton site concerning Promo Codes

    Then you're fighting a losing battle.

    You was offered and price and accepted.
  • glentoran99
    glentoran99 Posts: 5,825 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Debt-free and Proud!
    laroc wrote: »
    Because of time restraints trying to find another quote



    5 minutes on comparethemarket.com?
  • sharpe106
    sharpe106 Posts: 3,558 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    did you contact them at the time that the code did not work?, as it might have just been an error.
This discussion has been closed.
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