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Mobile phone warranty dilemna
Hello, I took out a mobile contract with EE through a reseller (e2save.com) about 13 months ago. e2save.com provided the phone (Samsung S7 Edge, if relevant), and EE do the contract. About 3 weeks ago the phone started developing faults and then several days ago it died. I took it to Samsung (who offer a 2 year warranty)…
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Appliance delivery damage noticed after 6 months
On the 1st of may 2017 (just over 6 months ago) I purchased a beko washing machine from currys on my credit card. It was delivered without any visable damage to the packaging and placed in my garage while I refitted my utility room. I've now finished my delayed refit and come to fit the washing machine to find that despite…
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Amazon uk refusing to dispatch "In stock" item
On Nov 21st I placed an order on amazon co uk for an ASUS laptop. The laptop was on promotion and the price was really good. The product page mentioned the product to be "In stock". As far as I can tell, it remained in stock for at least 2 days after I had placed the order. After placing the order I received an email from…
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Scan.co.uk PC: mislead financially.
Hello, Last year I purchased a PC from scan.co.uk on finance. I'm currently still paying for the pc and have never missed a payment. Recently the PC stopped working and had to be sent back to scan for repairs. I was advised I would pay the carriage both ways as it was in its second year warranty and this was clearly listed…
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Mortgage declined due to £5 mistake by Very.co.uk
Very.co.uk inexplicably charged me with an additional £5.50 (without advising me) six months after purchasing and paying for a pair of boots in April 2016. I only became aware when my mortgage application was declined this month because Very.co.uk reported the erroneous bill to the credit agencies. My credit agency score…
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Currys extended warranty
I have bought integrated washing machine through Currys. The warranty exparies soon and they offered me 3 years warranty for 84pounds, which is not too expensive. My question is did anyone has experience with extended warranty with currys? Please advise
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Bought some vouchers - wrong ones - can I get a refund?
Hi, I bought some vouchers on timeout for a meal at a Restaurant but ended up getting the wrong ones.. It did say "no refunds or exchanges".. However, does the Sales of good act apply here? Each voucher does have a unique code, but I am sure Timeout could cancel theses.. I just want to exchange for the ones I intended to…
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Credit Resolution Services/Harlands
Hi all, Been having some trouble with CRS/Harlands over a cancelled Direct Debit. I had a rolling monthly contract with Xercise4Less at £19.99 per month which allowed me to cancel my membership with 30 days notice. I completely forgot this and cancelled the Direct Debit without going through their online procedure. I…
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A question with regards to price matching
Hi, My first post here and unfortunately it is to seek advice rather than give it. On Friday, 24th November, I purchased a couple of items from a reputable (in their circle) online retailer. The retailer has the following statement attached to all their product pages: "Price Match: We'll match any UK reputable company -…
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Faulty product
I bought a high chair from Tesco in May 2014. The tray mechanism has broken and the company that made it are no longer trading. As it was a really expensive item (over £200) and advertised as lasting a child until they are 5, do I have any right to expect some money back from Tesco? They have said they only offer a 12…
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Have I messed up?
Good Evening all, I've been an avid follower of these forums in the background for a long time, however have never had a reason to post.. until now! Two months ago (as of yesterday!) I purchased a used vehicle for £1000 from a, as per autotrader and every other online rating system, reputable local car dealership.. a…
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Cancel an order before dispatch
Hi, I placed an order online at H&M last night and realised straight away that the delivery address was incorrect. I emailed customer support straight away but got an automated reply back saying they were busy and so there would be a delay in replying. Therefore I called their customer services team this morning and they…
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Pursued by a debt collection agency
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Currys TV bought 2014 just noticed its the wrong tv!
Hi everyone, ok this is going to sound pretty stupid, back in 2014 I came into a bit of money and wanted a nice new tv I went into Currys and saw a deal on the Samsung UE65F9000 reduced from £5000 to £2799 I purchased this with my debit card and they threw in free delivery thanks for the free £20... I was thinking of…
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Laptop broken after overheating
I bought a refurbished Dell XPS 15 from Fix Your Laptop Ltd in July of this year via eBay (bought using a debit card). They offer a 6 month warranty. In September, I upgraded it from a 256GB SSD to a 1TB SSD (bought off Amazon, again using a debit card). For a few weeks, the laptop has been suddenly claiming it has no…
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Dentist interest free loan
Hi, I went to the dentist and was quoted £1200 for some work to be completed. As I could not afford to pay a lump sum of £1200 in one go, they offered me an interest free loan to cover the costs. I signed the agreement and then returned a few weeks later for the treatment. At this second appointment I was told they could…
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Nationwide bank transfer fraud
I am completely devastated by Nationwide policy on consumer protection as there is none! On Nov 14th I made a bank transfer of £6000.00 to a bitcoin trader who didn't give me the Bitcoin but kept the money for herself. I made the bank transfer at 2.15 I quickly called but was kept on the phone for 40 mins I finally made it…
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CEX - Their word vs mine on warranty
Hi all, A few months ago I purchased a Playstation 3 from CEX. Its primary function was a platform for watching Netflix and Sky Go (as I can't get a dish) The PS3 had a small chip in the corner and not being overly bothered, after an assurance it would function as it should, I made the purchase. It functioned fine for a…
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What are my rights on a used Audi TT?
I bought a 2011 Audi TT with a mileage of 45k at the beginning of this month, with no issues beforehand and with a full service history and MOT completed. Just yesterday the engine light and the EPC light (Electronic Power Control) came on. I'm still within the first 30 days of the consumer rights act too. Any advice or…
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Curry’s Double Trouble
Hi Folks - newbie alert! Just want to make people aware of a problem I had with the Curry’s website, that causes you to place a double order! Whilst going through the online process of ordering an oven last night, I got right to the point of confirming the order then when I pressed ‘Confirm’ it went back to the Currys…
