Curry’s Double Trouble

Jagman1265

Hi Folks - newbie alert!

Just want to make people aware of a problem I had with the Curry’s website, that causes you to place a double order!

Whilst going through the online process of ordering an oven last night, I got right to the point of confirming the order then when I pressed ‘Confirm’ it went back to the Currys Homepage! No confirmation page or email or anything. In the top right corner my basket was still showing ‘1 item’ , so I went back to the basket and had to do the checkout again... this time it worked. But then you receive 2 emails in your inbox with two different order numbers ... aaargh!

Go to check bank account and sure enough 2 payments have been taken ...grrrrr:mad:

Has anyone else had this problem, as it has happened twice to me with Currys in the last year? (Its def not finger trouble and I am very computer savvy)

Also - can anyone explain why they take the money instantly, but then say it will take 3-5 working days to get the money back??

In this age of instant payment this seems ridiculous!:(

Call me cynical, but is there a scam going on here to get a few days interest out of all our money?

Any advice gratefully received.
All the best
Simon

Inner_Zone

Jagman1265 wrote: »

Hi Folks - newbie alert!

Just want to make people aware of a problem I had with the Curry’s website, that causes you to place a double order!

Whilst going through the online process of ordering an oven last night, I got right to the point of confirming the order then when I pressed ‘Confirm’ it went back to the Currys Homepage! No confirmation page or email or anything. In the top right corner my basket was still showing ‘1 item’ , so I went back to the basket and had to do the checkout again... this time it worked. But then you receive 2 emails in your inbox with two different order numbers ... aaargh!

Go to check bank account and sure enough 2 payments have been taken ...grrrrr:mad:

Has anyone else had this problem, as it has happened twice to me with Currys in the last year? (Its def not finger trouble and I am very computer savvy)

Also - can anyone explain why they take the money instantly, but then say it will take 3-5 working days to get the money back??

In this age of instant payment this seems ridiculous!:(

Call me cynical, but is there a scam going on here to get a few days interest out of all our money?

Any advice gratefully received.
All the best
Simon

Twice!....

JJ_Egan

Scam more likely your cookies .

Fosterdog

To happen twice it does sound more like your browser cookies, we often get complaints about Currys on here but never seen this one before so unlikely to be an issue their end if you’ve had it twice but nobody else is complaining of it.

As for the money, don’t be ridiculous thinking they would do it deliberately just for interest. Based on £1000 it would be around 20p a day, I’m guessing your oven wasn’t even that expensive and it will cost them more in staff wages dealing with the issue, cancelling one of the orders and arranging your refund than the few pence they could potentially get in interest.

The reason it takes a few days is really quite simple. They don’t get your money instantly, it is taken from you instantly by the processing company, sometimes that isn’t even instant, it can just be ringfenced for a day or two (this is why balances have a balance and available balance, the difference is any pending transactions that haven’t fully cleared). Then it gets passed on to the retailer, it can be a few days before they actually get it. Even if they issue a refund straight away it takes time to go through the different channels with their bank, their processing company and your bank. That’s why it takes longer to get a refund than to have the money taken.

Believe it or not but companies actually just get authorisation from the processing company that the money is on its way when they accept a transaction via card and let people take the goods, or arrange delivery etc. based on the contracts and assurances of the money actually being in its way from the processing company. Everyone would have to wait a lot longer to get their goods if they waited for a payment to clear first.

Jagman1265

Thanks for quick replies, esp Fosterdog for the thorough explanation.

Will have a clear out of cookies just to be sure.

Cheers

LadyDee

[QUOTE=Fosterdog;
Believe it or not but companies actually just get authorisation from the processing company that the money is on its way when they accept a transaction via card and let people take the goods, or arrange delivery etc. based on the contracts and assurances of the money actually being in its way from the processing company. Everyone would have to wait a lot longer to get their goods if they waited for a payment to clear first.[/QUOTE]

Just like those "Good Old Days" when we had to wait up to 28 days for mail order items, and even longer for refunds:)

Tubbss

FOSTERDOG - "Based on £1000 it would be around 20p a day"

- show me a savings account that pays this and Im in! that would be £73 a year in interest, and as the best savings accounts are around 1.5% = £15 per year.

societys_child

as the best savings accounts are around 1.5% = £15 per year

1.5% ? There are accounts which pay 3/ 4/ even 5%

Fosterdog

societys_child wrote: »

1.5% ? There are accounts which pay 3/ 4/ even 5%

Yep I’m on my second year of saving into a 5% account.

Jagman1265

**UPDATE**
In the interest of fairness, as most of this happened out of hours on a Friday and over the weekend, all transactions actually happened on the same day I.e. two debits and one credit, on the Monday.
Can’t say fairer than that Curry’s.