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Plumber Issue
Any thoughts on this would be great - I'm unsure where to go next Work started 17/10 2.5week time scale. Would have completed 27/10/17 but shower trim was damaged (plumber supplied) 9/11/17 still no shower. Complained to plumber - he fitted the damaged trim. First shower it leaked through living room ceiling. Resealed and…
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Faulty Electronics
Back in October 2016 I bought 3 10" tablets as Christmas present for my 2 children and my mother-in-law. I bought them from Fusion5 via the Amazon market place using a credit card. I checked them when they arrived and all seemed well. The kids were delighted on Christmas Day to get a new tablet each but my son's had…
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Double glazing - rights to cancel
Signed contract for double glazing during home visit last night. At the time, was informed of 7 day cancellation rights? Does the law require the company to offer this? I thought it was 14 days not 7 or is it different if you invite someone into your home. In case anyones interested, today I've been reading some bad…
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Mobile phone warranty claim at 15 months - Carphone Warehouse
My Wife's LG Nexus 5x just died last night. It's a common fault, arguably a manufacturing defect (to the point LG extended the warranty to 2 years in the US to avoid a class action lawsuit). Luckily I bought it from Carphone Warehouse and not some fly-by-night ebay seller (unlike my own 5x but that's another story) As…
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Argos Furniture
Bought a chair from Argos online last December which has ripped away on both sides from the seams in the same place. Assessor came his report states its not a manufacturing fault it is due to pressure on the arms. So are we not supposed to sit on the chair? Argos refuse to do anything about it unless I pay for an…
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Fair use and demanding money
Hi there, I run a website and have recently had a company email me on their clients behalf demanding what they deem a fair payment for using one of their photos in one of our blog post years ago. They said if we don't pay they will proceed with trying to get the maximum fine possible for it. The photo we used has a…
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Outstanding PCP finance and dealership gone bust
Long story short, i bought a car last month on a pcp deal. The garage took my old car as px and agreed to settle outstanding finance. Since then i have found out that the garage has gone in to administration and the outstanding finance has not been settled. The old finance company is threatening to issue me with a default…
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Hypothetical - S75/chargeback and warranties
I see Multiyork have gone into administration. That's made me wonder about S75 and chargeback protection where you get your stuff - in this case your sofa - but later on the company goes bust and a fault develops that would be covered under warranty if the supplier was still in business. Looking at the guides on the site…
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Odd Letter from John Lewis
I'm not sure this is the right forum, but...... My Dad died over 5 years ago, and I've just had a letter addressed to him (the name is slightly wrong) from John Lewis which says "You recently placed an order with us. For your protection, all orders taken on our website are security checked to authenticate the information…
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Massive Vodafone bill - please help\
I've always been worried about getting a big mobile phone bill, so when I go on holiday I always use a PAYG sim. I often work away from home and need to send large files to the companies I work for each evening. After being sick of having problems connecting to hotel wifi, I bought a modem from Vodafone and have been…
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Easirent car rental- misled?
Good evening all On 6th November '17, I purchased car rental from Easirent online for around £50. I was very happy with this amount and thought it was extremely reasonable. It was by far the cheapest around. Later that morning, I had read all the details provided to me online, I gathered the relevant documents and headed…
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Ebuyer ripping me off over RMA, what to do?
My ebuyer purchased graphics card failed 11 months into the warranty. There was some kind of oil leak from it and it just died. Sapphire, the makers state all warranties must be dealt with at the retailer. Ebuyer accepted the return, confirmed its the card at fault but they refuse to replace it, as its more than 6 months…
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Vinyl Floor Section 75
Evening all, I had a vinyl floor installed a couple of weeks ago by United Carpets. It looked great up until the point where I had to pull the dishwasher out. Despite being as careful as I could, putting a towel beneath the front feet (the rear ones are inaccessible), the vinyl floor tore straight off, ripping along the…
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Car finance and cancelling rights
Hi Just some advice please. My husband brought a car on finance from a seller who had his own car company from his house. He signed the contract and paid 500 deposit. The car was delivered last night. After him driving this car to work on a 2 hour journey he doesn't like the car at all they way it drives. My question is…
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Faulty goods from Etsy
Hi, I purchased a watch strap on Etsy from a seller in the US. After 3 weeks the strap broke and is now unuseable. I contacted the seller via Etsy & they told me I could get it repaired myself. After some dispute they agreed to repair it but I have to return it to the US myself. I tried using Etsy's dispute process but…
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Faulty IT Tablet
I bought a tablet from https://www.ittablet.co.uk/ back in February this year. It is no longer charging. After trying the charger on something else and a different charger on this, I am sure there is a fault with the unit. It was paid with Paypal. There seem to have a pretty lengthy warranty page at…
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Costa Coffee Club card
So, I know these are a rip off and the paper system was much better. However, lets ignore that. I don't use mine much but have been whenever I go into the store in my area. I claim the points for a free drink once reached. I never really login to the website as I know they just use it for tracking. However, I logged on a…
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To pay or not
I already know the answer but curious for other views. So a friend bought some slate for £30. Went to a local company to get the slate cut. Rightly or wrongly NO ONE talked about how much it would cost. The company cutting the slate doesn't state prices on their website and never mentioned how much it would cost for the…
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Black Friday Sale's? Are they fake?
I've just drove to a major retail store approx 1 hour away to buy a bag advertised online for £50 reduced down from £80 in their Black Friday sale on their website. After getting home i've just went to open the sealed bag and on the bag label there is a price sticker of £40 clearly put on there from the manufacturer or…
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Bought new stairlift...found out it was reconditioned !
I'll try to keep it short.......Mother in law bought a stairlift from Acorn nearly a year ago which was sold to her as brand new. They offered her a reconditioned one at the time but she decided to play safe and spend the extra money on a new one. It will be a year at the end of this month that it was installed so they…
