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Retrospective Childcare Charge Advice
Hi, apologies if this is not the right thread and if not please feel free to point me in the right direction. I am really looking for some advice on where I stand and where I could potentially turn to. In May 2015 my daughter started nursery where we indicated that on the two days she attends, we would like her to have…
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BMX price wrong
I purchased a bmx last night for £38.99 I know cheap maybe to cheap, anyway I got an email today saying it was cancelled as it was out of stock so I phoned the company and they said no there was a pricing error and to phone the partner company, I did and they said it was out of stock and would issue a refund I don’t want a…
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Am I entitled to a replacement?
I ordered a Windsor 105 White Vanity Basin Unit online from BetterBathrooms (I can't link the product page because I'm a new user) on the 9th October and it was dispatched on the 14th. I paid by credit card (Barclaycard). I did sign for receipt of delivery I believe. My builder has just gotten round to installing the…
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Phone came back from repair damaged
Two months ago I bought a Galaxy S7 Edge sim free from Argos. A week after buying it the phone froze and I couldn't turn it off, the battery drained fully then it came back on, was fine for a while, then froze completely and would not turn off, was just stuck on the home screen. I was told to take it in to the local…
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Bird peanuts received mouldy. Refund refused
I bought 12 Kg of bird peanuts on line. When the bag was opened there was an awful smell and the peanuts were dry. I received the message that my refund was refused because "Our guarantee policy does not cover Food products that are not defective once these products have been opened" Does anyone know what this means…
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North Face -false advertising
Hi there! I'm hoping someone can help me or point me in the right direction on how I should deal with this or if I should just walk away. Background: Purchased a North Face (TNF) coat from a TNF stockist advertised to have a certain technical feature 600 fill down, but is actually 550 fill down. It was an important…
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(very!) delayed luggage
I hope this is the most appropriate place to put this...I was looking for some advice please. Myself and my partner went on holiday three years ago. Long story short we arrived at our destination but our luggage did not. After a very stressful week we finally got it back at the end of our holiday. We were insured but were…
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I have sent around the baliffs but to no avail...a quick question!
After trying to get some money back that a cowboy builder owed me (proved in my favour by the courts after he gave no defence), I decided to pay the £77 and instruct baliffs to go to his home where I listed that he had a works van. I have now received HMRC's letter saying the bailiffs went but could not take any action as…
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Barclays Duplicating Account numbers
To cut a very long and protracted story short: I got paid from a job I did and there was an error with the sort code, My current account number was used but the sort code was that of my Business account. Both are Barclays Branches within Bristol. When no money turned up in my account I contacted Barclays who said that as…
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Faulty VaVa Voom bluetooth speaker and offer
Hi My son bought me a VaVa Voom 21 bluetooth speaker for Christmas last year via Amazon for £69.99 Recently after only 10 or less uses as a wired device the audio socket broke off inside the unit (also the battery is not holding charge as is showing up in many reviews now) I contacted VaVa Voom suppliers direct and they…
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Currys TV repair / returns policy
Hello Wondering if anyone can advise... Purchased a Samsung LCD tv end of July 2017 online with currys which developed a few weeks ago. Put me in touch with Samsung who sent a 3rd party out yesterday to change the screen. This resolved the 1st problem bit has left what appears to be pinching around the edge of the new…
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K9 Training Services
K9 Training services really conned me out of two thousand pounds
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22 month old Hoover washing machine
I have a 9kg Hoover washing machine which has suddenly started vibrating violently when on a spin, I bought from Curry's without any additional protection. So the first time I contacted them they claimed there was nothing they had to do, however, I called again and my position was/is that there's no way a washing machine…
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Sofa not arrived company ignoring contact
Hi Looking for some help. I ordered a sofa from Achica (it’s an online store) it didn’t arrive within the specified window 30th October - 6th November I left it a week then started to chase. No phone number an online ‘contact us’ form have sent 5 of these, also private messaged via Facebook and posted on their page (don’t…
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Uber charged me £110 cleaning fee
Hi, I took an Uber home with a friend who had one too many to drink. She needed to throw up and about 500 meters away from home I asked the Uber to pull over and just drop us off. As far as I know she didn't throw up inside the cab at all. I received an email about 36 hours later saying Uber had charged me £110 cleaning…
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Wedding dress cancellation rights
Hello, I put a deposit down for a wedding dress to be ordered . I was given a basic receipt for this deposit with no terms and conditions documented on it. I was not asked to sign a contract or anything. Basically (long story) I changed my mind 3 weeks later. The shop contacted the designer who has said that the dress is…
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Apple watch from Very.co.uk refusing to accept a return
Looking for some advice as I am a bit stuck as to what to do and if I have indeed made a mistake ordering an Apple Watch from Very So I ordered an Apple Watch from Very and unboxed it, checked that it looked ok i.e no damage, no marks or scratches and turned it on synced it with my iPhone whilst I left it charging, tried…
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Special order / restocking fee/refund query
Hi. I ordered several paving slabs (among other items) from a local retailer, ordered online and they took payment by phone. Unfortunately several of these slabs are not needed as the calculations were slightly out, so I asked the retailer for a refund and return. Previous occasions with this company they have asked for a…
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Watch strap help
Hi Folks 7 months ago through wear and tear the leather strap on my watch ripped. Looked online and called manufacturer and a replacement strap would cost £40. Continued looking online and the same watch new would cost £60, so I bought a new watch just over 6 months ago. Yesterday, the watch caught on my clothing. The…
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Bought a fake from eBay
I bought some fake gillette fusion blades from ebay. There are several articles on the internet showing how to identify fakes, my purchase identifies as fake. Not to mention that they are uncomfortable to use. I then looked at the sellers negative feedback and it's happened before. Mentioned to the seller that these are…
