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Who pays for delivery when the shop sent the wrong goods?
Can anyone let me know my rights ? I bought my girlfriend a bed frame mattress and headboard in Stockport . As she lives in the Isle of Man she paid for the delivery seperately through a courier firm. The bed arrived and the shop sent her the wrong more expensive bed. She rang them and they said if you accept the wrong bed…
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Retaining "fake" money
Hi! My (middleaged, foreign) parents are currently visiting me and I sent them to the pub earlier (to have some quiet). Yesterday I withdrew some cash at Llyods for them. In the pub my mum tried to pay with one of the £20s I got her from the cash machine (it 100% came from the cash machine, I don't carry any cash and she…
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Banged Up in Thailand
OK, so a little artistic license with the title. We checked into the Merlin Patong hotel. It was a multicentre package holiday provided by TUI. The first hotel was in Khao Lak. All transfers and flights etc included. As we arrived at the hotel, I was told by the receptionist that unless I had a credit card for the security…
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Problems with a builder - breach of contract but what now?
I'll try to keep to the main points as this is a long, long story…. I’ll start with a bullet point summary:* We accepted a quote for a small kitchen extension (3mx5m) for £25k and work started in July. * The builder didn’t redirect boiler flue before it was enclosed in the building and could have killed us through carbon…
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Tickets Viagogo
Hi All Apologies if this may have been posted before, I can’t find it on the search and wasn't too sure which forum to post in as this is my first thread. i posted tickets on Viagogo today and they have just sold, however i was wondering if I report a problem within the 48hours do i get charged by Viagogo? I was unaware…
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Small Claims - Refund on used car
I bought a used car in September from a dealer. It was sold with a 12 month warranty and as being subject to an 80 point pre-sale check and a service. Shortly after delivery I found problems with the blue-tooth module not working. Also the boot light and both parking lights were not working. On the fifth day the car…
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Distance selling rules question
Hi I wondered if you can set me straight on this, I want to buy an iPad from Argos and use their card to get 12 months interest free, now at the moment they are doing 10% off with a code but with Black Friday coming I want to hedge my bet and buy with this code keep it unopened till Friday to see if it drops in price. So I…
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Hoover dryer issue
Hello MSE, I am after some advice regarding a Hoover condenser dryer and if we have enough recourse to go about returning it as not fit for purpose. In September we bought a Hoover aqua vision condenser Dryer, it is the one with the water container in the door. 3 days after purchasing it we noticed the water container…
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Who enforces the Consumer Rights Act 2015?
I own a car that was bought brand new in Oct of 2015 and it is unreliable. The manufacturer, Toyota, refuses to take the car back and the Financial Ombudsman has reviewed the case and also concluded that it would be unfair for us to reject the car, but the Consumer Rights Act 2015 states that a manufacturer has the right…
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Faulty Razorblade
Just a quick question I used a well known razor blade which was faulty and has been returned to the company for further investigation, but it did cause quite a serious injury which needed to be dressed by the nurse for 3 weeks and looks like I will be left with a scar. I have had no offer of any compensation yet and I’m…
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Has Argos Returns Policy Changed?
Over the years, I have often bought items at Argos, safe in the knowledge knowing that if on rare occasions I need to return the item, there won't be a problem. Not anymore it seems.:mad: My elderly Mother in her 80s returned a vacuum cleaner a few days after purchasing it as the suction was so strong, she struggled to…
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Wrong laptops sold by Currys
Hello Forum Good afternoon, please may I seek some legal advise. I bought 2 laptops on 07/10 from Currys for my new small business. I am a self employed person. After 2 weeks someone from Currys store rang me to inform that these are the wrong laptops. They actually cost £850 each. I only paid 350 each, I had no idea at…
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High End PC Monitor has developed fault outside of warranty
Hi all, hoping for some help with this I bought a high end PC monitor (Acer Predator XB270HU) from the website Overclockers in April of 2015, for just over £700 all in, which I am 99% sure I paid for on my Credit Card. In the past few weeks, it's developed this huge, permanent blemish that is basically a long line that…
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Lost parcel- out of pocket fees
Hi I placed on order with the crowd ordering website Massdrop who ship from the US. The item I ordered worked out about 100 pounds cheaper even with customs fees vat import duty All was going well the item shipped to the UK ok by DHL, I paid the customs fees when requested and it was handed to Yodel to complete the…
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Facebook Marketplace sale
Hi there, I really hope someone can help! I have just sold an item of clothing on Facebook Marketplace and when the buyer came to collect and pay, they tried to get me to knock the price down, which I refused as it was already much cheaper than it should have been, as I wanted rid. They kept saying 'it's too big but we'll…
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Argos refund or not.
Hi I bought a Sony smart tv last week from Argos. I am very disappointed with the apps on offer. No ITV hub or All 4 apps or internet browsing. The Argos website is very vague on discription of apps stating that "it brings the latest online apps to your living room." I returned to the shop today and got no joy with my…
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Pottergate aprtments, Norwich cancelled confirmed booking
A few weeks ago I booked a long weekend at Pottergate appartments, Norwich through booking.com; yesterday they cancelled it. I have found out they (Pottergate) are now advertsing the apartment for twice the price. Do I have a loss of a bargin case?
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Don't want a credit note!
Hi all, First time posting about anything consumery! I purchased a pushchair in 2015 from a baby show for £366 off a registered supplier of baby Jogger. Baby joggers come with lifetime warrantys on the chassis. The chassis has gone wrong and no longer works correctly. Baby planet who I bought it off were quite happy to…
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Deposit refund entitlement query
Have read as much as I can google on this subject, but would appreciate some advice. A year ago I placed a deposit of 50% (£1250) with a musical instrument shop in my town on an in-stock item (not a special order or anything). Since that time I have suffered with mental health problems (extreme anxiety) and financial…
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Whirlpool dishwasher warrantys
In April 2016 Whirlpool increased the standard warranties on all of its white goods products to 2 years standard. I purchased a Dishwasher end of Feb 2016 which has already broken once and been repaired under warranty and has now broken again. What is my best course of action as Whirlpool are telling me i don't fall under…
