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Please help! Have I just lost £500?
During the Debenhams blue cross sale I purchased multiple winter coats to try on at home with the intention of keeping one or two and returning the rest. The parcels arrived in multiple bags and I decided on the one I wanted to keep. The rest I arranged to return to Debenhams via Hermes collection service. The Parcel…
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Zara returns!!! 😡
Can anyone help me. I returned my order to Zara via Royal Mail tracked service, the tracking clearly states that the items were delivered but they are disputing they received it!! I returned the goods via this service as agreed by Zara yet they are basically calling me a liar saying they’ve not received it! I’ve looked on…
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BT - cannot dispute charges if 3 months have passed?
Hi there, Sorry if I've posted in the wrong place. I first took out a 12 month contract with BT on 26th/27th October 2016. I paid £205.08 upfront for their line rental saver. I paid £49.00 for the engineer visit. The line installation fee (normally £130.00) was free. The delivery charge for the hub was £7.50. Broadband +…
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Argos!
I purchased a baby changing bag from Argos and paid for it in their store a couple of months ago for my daughter. It was for home delivery only. I did not keep the receipt but have a text from Argos with the order number and confirmation of delivery. The bag's zips have broken and the elastic that holds the baby bottles…
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Better Bathrooms refusal to honour guarantee
Can anyone help or advise please? I bought (along with other items totalling nearly £2000) a hydrotherapy bath from Better Bathrooms. The bath alone cost almost £900. It's just over two years since it was bought and installed and it has cracked. As I am the only person who uses it I can categorically say that nothing has…
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Exchanging clothes
My MIL bought me a couple of tops for my birthday. Very nice of her, but both look awful on me and they have those frilly 3/4 length sleeves that would drive me nuts. One is too short and the other fits just oddly. Anyway, she has kindly given me the receipts, but I have just noticed they were purchased at the start of…
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Wowcher Delivery
Hi All I ordered an item through Wowcher that should have been delivered by 10th November. Wowcher are telling me to contact the retailer, who ignore emails, website forms and hang up the phone instead of answering. I cannot contact the retailer at all. Just trying to figure out my rights. Should wowcher issue a refund as…
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Small Court Claims received from a chargeback
Hey, Six months ago i signed up to a three month subscription using Paypal (payment was linked to my American Express), i did not realise when i signed up that Paypal setup a recurring charge. After three months, a payment was automatically deducted for £50, i was never notified by the vendor a payment was due, the only…
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Post office/ special delivery
I paid for special delivery for a high value item to be certain it arrived. I went to check the trace and track and realised I didn’t have the barcode. I checked everywhere and am convinced I didnt get it rather than I lost of it. I rang the post office and she said there was nothing she could do she gave me the ticket and…
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TNT invoice for import duties 10 month late
Has anyone experienced this with TNT before? I received an item delivered I'm guessing by TNT but as this was back in February I can't remember. However today in November they send me an invoice chasing for import duty/vat paid by TNT or clearance charges or both. Why they are invoicing 10 months after delivery is mind…
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delivered faulty goods, retailer wont refund
i bought some baby monitors from 'Baby Security' online as a present for her baby shower, when she attempted to use them they didnt work. I contacted the company and they told me the items needed to be sent back to be repaired. the retailer was informed within the 30 days and items returned within the initial 30 days from…
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Hotel refusing to refund double booking - Help!
Reposting with different title... When making a hotel booking through Travelzoo I filled out the details and at the bottom of the form there was a button to confirm. Upon pressing the button it came up with an error message along the lines of there was a problem processing the payment and to check the details and try…
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Accidentally placed online booking twice
When making a hotel booking through Travelzoo I filled out the details and at the bottom of the form there was a button to confirm. Upon pressing the button it came up with an error message along the lines of there was a problem processing the payment and to check the details and try again. Together my partner and I double…
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Does the consumer rights act apply to a wooden floor that has been fitted poorly?
Hi Everyone Looking for some advice- we had a wooden floating floor fitted in our new build in June. We have since had issues with it bowing and dipping at the edges to such an extent that we thought there might be a sub floor issues. Turns out there isn't (parts of the floor were taken up to check), but the fitter is…
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UK Consumer Laws - Returning Items
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SKY/BT Trespass
I got a new neighbour after 9 years of living on my property. I noticed a cable running from my property to theirs. Asked then about it and they did not know as well. Two weeks later, they tell me Sky claims it is a joint box and they have the right to lay the cable from my terraced property to theirs. I have phoned and…
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HELP: Tophams Hotel not processing refund
I booked a Hotel room for my parents in September 17 for a stay in October 17 When i received my CC statement I noticed they had taken the payment off my card twice witihn 7 minutes. Ok, so I called them and was promised by their GM by email that I would receive a refund the following Friday. That date would have been 20th…
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Car parts sale - buyer trying to return a different item than sold !
Hello all, I'm having a lot of trouble with a private sale I made yesterday. I was selling a brand new car exhaust system, that I had purchased on ebay from an "authorised dealer". The exhaust was in perfect condition. I had posted this exhaust for sale on pistonheads, a car parts sales site. A woman and her husband…
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Fake fingerlings
Beware of fake fingerlings!!! Thought I was lucky finding a reputable site to buy one of the most wanted toys for Christmas 2017! I read the description which clearly explained what it was and what make etc... But when the item arrived, it was not a wow wee fingerlings, Sophie as advertised. But a cheap looking fake 'baby…
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Google AdWords charging me fees for ads that were not running
Hello, I have been charged on multiple occasions by Google AdWords for a service that essentially wasn't delivered. Shortly after the creation of my very first test advert, AdWords sent me an email highlighting that the ad violates their policy and wasn't running. I didn't think I would be charged if it wasn't running? I…
