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"No Value Stamps" DO EXPIRE - Apparently!
I recently sent a letter which was held back due to the stamp being invalid. Reason- it was apparently "recycled" I got the letter back after paying a surcharge of £2 plus having to take the time to drive 50 miles roundtrip to the sorting office. (I live in a very remote area). I complained to Royal Mail and got a reply.…
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Online purchase - not as described, or is it?
I purchased wooden furniture from an online retailer. The website has multiple photographs and a mini video of each item along with a written description. However, the mini video was not playing properly when I was researching the products, so made my decision to purchase based on the multiple photographs and written…
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Consumer rights - faulty phone or software
In a nutshell, bought a brand new iphone that has intermittent fault. Retailer says no fault with hardware and won't take it back. Citizens advice say I can return it for full refund within 30 days but store refused outright. It's a grey area, press reset and it works OK for 2-3 days then stops working again. My really old…
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Contract with Sunflow Ltd
My mum has signed an agreement with Sunflow Ltd for a replacement 2kw fixed wall heater, for which they are charging her £1,460. They've taken a deposit of £582. With her agreement, I intend to ring them tomorrow and cancel this, as it's a ridiculous amount of money. BUT - is this now a legal contract? Is she entitled to…
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Will I be entitled to a cash refund from Cex?
I ordered 2 items online, a phone and fitbit for my daughter for Xmas, upon receiving I discovered the fitbit didn't pair to the phone, infact fitbits dont seem to pair to an Android phone made after 2016. So I contacted them they said I can take it to a store for a refund or send it in. Reading online they seem very fond…
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Stubhub Fees
I recently bought tickets to a concert for myself and friends who later told me they couldn’t attend. I decided to list the tickets for sale on ‘getmein’ and ‘stubhub’ the tickets quickly sold on ‘getmein’ so I tried to remove them from ‘stubhub’ but the option was not available to remove from sale. The tickets…
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Help with court claim against conservatory company?!
Hi Hoping someone can advise me or guide me? i instructed a local double glazing company to install an aluminium conservatory on the back of my home in Sept 2016. Since then I have gone through what can only be described as a nightmare! The conservatory was installed incorrectly as the company admitted in December that…
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Sykes cottages- complaints support
Hello, long post- sorry! we have just got back from a lodge that we let via Sykes cottages. The main reason we picked this particular one was due to the fact that it had a hot tub. We arrived on Friday evening and found the hot tub was off and the water was tepid. We called the first contact number on the confirmation…
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Undercharged in Store - now demand for more money
Can i get some help please. I purchased some items form currys on saturday - i paid what they told me to pay which i believed to be the correct price for two laptops a lappy bag and a portable hard dirve (after they kindly offered me some discount). Today i have had a call from currys saying that the price they charged me…
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Bensons for Beds - FIRA and expensive mattress failure
I bought a bed and mattress from Bensons for Beds in March this year. The bed was around £500 (Ottoman bed) and the IGel mattress king size was nearly £1200. The mattress is terrible. Firstly IGel is supposed to control temperature - however the bed is very very warm and not at all temp controlled. However, my main issue…
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Faulty TV query
Hello all, I purchased a Toshiba 32" TV from Tesco Direct in July 2017. In October it started giving problems i.e. turning itself on and off. After fiddling with various settings etc. it seemed to settle down. Now for the past 48 hours it does not turn at all. Tried different sockets, changed batteries in remote etc to no…
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Free orders due to website error
I recently ordered goods online and was lucky enough to receive a promotion offer so that the order was free of charge. I received automated emails confirming these orders were free of charge. The email stated no payment would be taken and the goods would be dispatched shortly. However the customer service dept of the…
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Default TV warranty question
Hi, I bought a tv 11 month ago from tesco direct and was having problems with the software so they sent me out a usb firmware upgrade but its fried the tv and just wont switch on there saying they cant replace it because they no longer stock it but surely I should be entitled to a like for like replacement of a tv where it…
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Advice on Consumer rights re. fridge freezer
Good Afternoon, I would like some advice on the below. I have scoured this site and others and think I have the basics covered but really looking for someone to confirm so I can go pre-armed. Our integrated fridge-freezer, bought directly through the kitchen company 18 mths ago, broke down yesterday. We dug out the…
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Caravan Internal Leaks
Hi. I am trying to find out if I am able to reject a new caravan that recently went in for a warranty repair to fix an internal water leak. I have read other posts on other sites where if I have read it correctly, I may be in a position to reject. The circumstances are: We took delivery of our new Elddis Avante 550 Caravan…
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Company delivered the wrong sofa
Ordered a corner (right hand) sofa, waited 8 weeks, company sent left hand. I cant make this work in the room, as the sofa doesnt fit in any other orientation. The company has taken responsibility, advised us to keep the incorrect sofa so we have something to sit on. They are going to ring us on Monday to discuss…
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SSE gas engineer deliberately fitted dangerous part
Hello, I would like some advice on how to escalate this, as the company concerned (SSE), nor Gas Safe are replying to me. The situation is, that last year my elderly, disabled mother, called SSE Home Services to repair an apparent fault to her gas combi boiler. The SSE engineer came, replaced a part, and signed it off as…
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Retailer wants money up front before exchanging faulty item
Hi I bought an Altech shower pump from the Abingdon branch of Graham The Plumbers' Merchant in May 2017. It developed a fault this week which resulted in it blowing two fuses in my house. I called an electrician who replaced the two fuses and initially it started working again but not as it should. I tried to have a shower…
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Consumer Rights - Faulty Vehicle - Urgent Help Needed
Good Morning, I recently applied for Vehicle finance through a company called First Response Finance. I was awarded £7500 to buy a van. I went off and picked a van from a local van dealer. The finance company then paid them for the van, I take it home and pay the finance company each month for the van. The van and finance…
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Mobile Phone Contract and bad credit marks
On 31st October went into Carphone Warehouse to buy a new phone.After discussions with the assistant I went for a 2 year contract on O2 and Huawei P10 handset. When I got home I realised that I needed a larger handset. Opened the box and put straight back. Didn't touch the phone as I could see it was too small. I went back…
