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Sports Direct Click and Collect Disaster
So I ordered some football kits online from Sports Direct. Received and email saying that my package was ready for collection. Spent 2 hrs on a round trip to Sports Direct, and 20-30 mins in the store, only to be told, that only part of the package was ready. What are my rights? Can I just cancel the order and get it…
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Unfair admin fees help
Just wondering if I'm right in thinking these fees are ridiculous and who is complain to after them.... Contacted local building control for retrospective planning on Windows we'd put in. Filled out online form emailed it on and paid but never heard contacted by inspectors to arrange a date to inspect. We never chased it…
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Help! Problem with laptop
I was wondering if anyone could steer me in the right direction. I recently bought a laptop about 3 weeks ago. In the last week the internet kept going down on the computer, webpages would not load or say could not reach this page, internet was fine and worked on all other devices. I googled the model of laptop and…
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Online bike purchase scam!!
Bikesarena.co.uk After plenty of research on the web I settled on Bikes Arena to buy the new bike for a Birthday Present from my wife to myself. I chose the Boardman Pro Full suspension model (rrp £1600, my purchase price £1072, less 5% for paying by bank transfer. It had 33% off, which is not unusual for this time of…
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noisy walking boots
I bought a pair of walking boots a few weeks ago, expensive for me, from Cotswold outdoors. when I walked in them the left boot made an annoying clacking noise each step, I took them back and it was explained to me that the inner layer of gore-tex was rubbing and I was wearing them too tight, went on an other walk and the…
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Very.co.uk returns farce
Hi I'm new to the site so bear with me please. I purchased a microwave from very end of september but within days I realised the plate was not rotating every time it was being used resulting in uneven cooking. I contacted very to arrange a return and a replacement. This happened within 2 weeks of purchase. All good right?…
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ncf tell me "sold as seen"
Hi, I have been looking at sofas. I visited a friend in Kings Heath (Birmingham) and the ncf showroom there is closing down. We went in and I saw an ex-display suite I liked for £799. I asked the man in the showroom if it had a warranty/guarantee and he said sold as seen, so I asked if I'd still get my normal statutory…
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Aggresive marketing emails
Hi I was wondering if anyone has come across aggressive email and postal marketing by (mainly) catalogue companies that pray on people who dont have the best credit ratings. I have gotten myself into a situation where I have spent silly amounts on catalogues and now face entering in to a IVA /DRO. I agree that its my own…
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Motor finance / faluty car
Hi All, In May this year I took car from dealer and I have finance through the dealer on it. The car was checked at dealer's service site before I could come and collect and been told the car is ok. Now about 6 months I have the car this recent month it seems I have problem with oil / the indicator sign keeps popping on…
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Collection of Refunded goods
Hi My daughter bought some garden chairs in July from a seller on Amazon. They arrived in poor condition (rusted) so she applied for a refund. They said as soon as the chairs were received back they would refund her. At their request she organised a courier to collect the chairs but they couldn't give her a time slot. She…
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online cooker scam
Bought gas stove from Cambridge cookers online in the sale which was ending that evening, they offered paypal on the site but when I went to pay that option was not available due to 'site maintenance' only option was bank transfer, so as sale was ending I used that option via Halifax bank, realised it was a scam when…
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Advice re: damaged goods received
I ordered a microwave from Very. It arrived and I unpacked it, lifting it on to the worktop. I used it that night and all was well. Next day my son (who's at eye-level with it) noticed it was dented on one side. I contacted Very and explained that it had obviously arrived damaged and I wanted a replacement. Replacement…
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AO electrician damaged worktop when fitting new hob
I've had a new hob fitted today by AO online and when the fitter had finished he called me in to the kitchen, where I noticed the worktop was damaged in 2 separate places. My old hob was a convection hob with plates and the new one a flat ceramic hob. When I mentioned that the worktop was damaged, the fitter made out that…
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Issue with TV that I was sold, don't know where I stand?
Hello, To be brief I bought a television from a high store retailer, it was ex-display and marked down, I asked questions and looked over the TV before I purchased it. Here are the main questions and reply's as well as what I later found out to be true. Q: Is there anything wrong with the TV A: No, nothing at all, we just…
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Returning damaged washing machine
We bought a new washing machine online, installed it incorrectly which led to damage. I may have exagerrated a bit on the phone describing what had happened, before I realised we had caused the damage ourselves. They sent a replacement next day and installed it for free, the guys installing it saw what had happened to the…
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Phone contract not cancelled by store, where do I stand?
Ok, this could be a long one. I recently switched mobile networks, having been with the same one for a few years. Cancelled the direct debit. Then I received a letter from my old provider saying they had tried to take payment but were unable to and I owed them £x. Simple case of my old contract not being closed down…
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Can council charge full fee for cancelling unconfirmed booking?
Sometime ago booked a wedding ceremony with a Newham Council which I haven't paid for yet. Today I called then trying to cancel it but they are saying that because of a late cancellation I still have to pay the full fee. They have this in the original T&Cs: So from my perspective booking hasn't been finally confirmed. In…
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Building Supplies Online - 'Attempted Delivery' a Joke!
We ordered £240 worth of plasterboard from building-supplies-online.co.uk (on debit card sadly) with a delivery date of Friday 3rd. My girlfriend requested to work from home to accept delivery. She was in the house all day and nothing came. I suspect we could provide Google location history proof of this but have yet to…
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Ali Express Contact Email Anyone?
An order I placed with Ali Express was apparently delivered whilst I was away on holiday. I got back last night and found that the order has been delivered to a name that does not reside on my street. Finding an email address is proving difficult, and the online chat facility is nothing short of useless. Does anyone have a…
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Mobile phone repair taking forever to come back
My first post, I hope you can help for what action (if any) I can take. On September 16th I sent a mobile phone to be repaired (cracked screen, so LCD replacement) for which they received the next day, however I have still not received it back. Emailing the company on a daily basis but not getting anywhere. It has now been…
