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Return of faulty goods to John Lewis being refused
Hi I purchased some expensive on-ear noise cancelling headphones from John Lewis in January this year. They cost over £300. Yesterday the commute they ear cup shearer off the headband leaving it hanging by a wire. This occured whilst I was taking them off my head as usual. I googled the model and there a lot of bad press…
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Insurance issue Following Accident
Hi All, I was recently in a car accident in which a third party drove into the back of my car. The driver gave me his insurance details and I was able to claim of his company for the repair of the vehicle and for me this was the case over. Since then I have had a raft of calls from various companies asking if I want to…
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Pigeon Infestation of solar panels- solved for free!!
Personal experience ... if your installer did not advise you of the risk of possible pigeon infestation at the time of selling you the panels - and you had to pay to get the infestation fixed - the county courts will get you back the costs as long as you can evidence the loss ... hurrah !! And the gimmicky RECC code be…
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Unsolicited Goods
I think I know the answer but just wondering if someone could confirm for me. A few years ago I subscribed to one of these project magazines & when the project came to an end, it was announced that the series was being extended but I chose to finish my subscription which happened with no problems. However I came home last…
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Company dealing with my complaint Breaches Data Protection Act?
We are currently in dispute with a cruise company regarding lack of information & bad customer service received on a recent cruise. I emailed my complaint to their Head Office & unbeknown to me another couple who had been in our large group of fellow passengers had also complained. This couple knew we were going to…
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Paid for a carpet over a week ago and now company is not returning calls or emails
Hi all On Saturday 28th October, my partner and I visited a well-known carpet retailer, selected a carpet and paid a deposit. The following Monday the carpet fitter (who is a separate entity from the Carpet retailer) came and measured our property with the promise he would call later with the quote for fitting. The…
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Old Invoice with no recent contact
I have been sent an invoice which was due over 1 year ago. I have had no contact since the original invoice to request payment or to say the invoice is outstanding / overdue. I paid the invoice in cash before the due date but no longer have the receipt. Do i have to pay again? as the businesses saying i should as i have no…
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NHS Teeth Removal + Dentures
Basically for a few years now my teeth have been in a state, and it seemed like every dentist I tried to get registered with for help were "not currently taking on NHS patients". I finally found one about a year ago now, and during my first 'check up' we made a plan for treatment. The plan was to first make impressions of…
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Wowcher non delivery
Wonder if anyone can help? On 7th October I bought a gift for my grand daughter from owcher, to be delivered to my home address. It never arrived, so I started a paypal claim, which seems to have gone on forever. Got an email this morning from paypal saying that Wowcher had provided tracking information and the case was…
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Victim of Online Scam - Electrical Goods
I paid approximately £2k to an online retailer (Pulse Teck) for a DSLR, but never received the camera. When I filed a claim through money claims online, the company (Pulse Teck Limited) and its sole director and shareholder (Pallavi Bhosale) filed a defence stating that the company name, address, VAT number, company number…
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Price error/glitch, my rights
Hi, first time poster and im not sure if im posting in the right place so please go easy on me. :j I'm just wondering if anyone can help me out here. If I find an online price error or glitch order an item and receive it do the company have a right to come back and receive the money of the actual price of the item. If not,…
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What am I entitled to?
Hi We brought 8 bottles of moisturiser on Pre order duty free at a big saving. We got the items delivered on the plane but stupidly forgot to pick them up when leaving, we quickly realised so called the lost and found number for Thomas cook at Manchester Airport (a 3rd party from TC). A few hours later we got a call to say…
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Can I get compensation for severe remedial work delays?
Hi, I had an extremely bad with Everest Home Improvements in April in which they sent two very inexperienced installers to fit 5 new windows in my flat who caused a lot of damage in the process of the installation. Over 6 months later the damage has only just been sorted after a horrendous amount of chasing. Everest have…
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damaged sofa - delivery refusal
HI If a sofa is delivered damaged do I have the right to refuse delivery? is this the best way of dealing with this issue? What if only one sofa is damaged out of 2? (not a suite or matching) Should the whole delivery be refused? Thanks
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Travel Agent gone bust - paid via bank transfer
Looking for some advice after watching Martin Lewis on this morning and wondering if I had more cover from my bank than I was advised? I booked a trip to New York in 2014 and paid an independent travel agent via bank transfer (this is how they requested payment at the time - silly now I realise) shortly before I was due to…
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Purchased a car (private) not knowing it had outstanding finance
Hi , i bought the car a week ago 30/10/17, paid cash (£14000) , i checked the paperwork from the seller and was ok so i thought , when i got home after buying the car , i checked the paperwork again and at this point i noticed in small handwriting in brackets (zuto finance) . I immediately contacted the seller asking if…
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StubHub Seat Allocation
Hi, I recently purchased tickets from Stubhub, foolishly paying for which row I’d be sat in as specific seat allocations were not available. However on receipt of my tickets, I am extremely disappointed in the seat allocation being seated at the far end of the row away from the stage and (I know this is my own fault)…
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Elapsed store gift vouchers
My wife just informed me that in amongst her hoarded stuff she came across a number of gift vouchers from M&S and other retailers which have elapse - up to a year ago in some cases. Is the any advice as to what she can do?
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Can i get my money back
I have been paying something off over a few months. I have basically been buying a vivarian for a bearded dragon. The sales person said a 3 foot tank woukd be all i needed but after doing research i have found this isnt recommended or suitable. I have paid £350 so far and there is still another £70 to pay but the stuff i…
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QVC refusing returns
So my wife has been trying to return a QVC purchase this week during the 30 day period. She had a printed returns label from QVC, and organised courier through a local office supplier who used UK Mail in this instance. After a couple of non delivery messages, my wife phoned QVC to be told that they refuse entry to all…
