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Audio recording of calls
It a company tells you on the 'phone that it is recording your call, does that make it legal acceptable to record theirs on a like for like basis?
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Cracked Basin from Bathstore
I spent about £1.5K with Bathstore in one of their stores back in August this year and they delivered in early Sept. However due to me being out of the country and my builders not checking the goods upon delivery, we recently found that one basin has a fine crack after we opened the box. Because it's outside of Bathstore…
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Morethan Direct Debit
Hi everyone, after some advice. My wife and I moved to Hampshire from Cornwall in July this year, we went through the process of address changes with all our companies one of which is Morethan for our dog insurance. When I changed our address with Morethan the premium for dog insurance jumped so much so that the advisor on…
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B&Q not replacing faulty goods after 6 months
I ordered 5 internal doors online from B&Q, which were delivered in December last year. I left them untouched and unpacked until recently when I got a carpenter in to hang them last week. He found that one of them was severely damaged, there is a split across the full width of the door and almost completely through the…
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Volvo 0% finance - I am accepted but car is not
I have been looking at Volvo cars for a couple of weeks. This week I received an e-mail from a Volvo main dealer who I had visited a couple of times: "Hi Chris just dropping you a line to see how it is going on the sale front with your Audi. Also if it is any help we are having a event this weekend on used cars where they…
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Faulty TV - already repaired once, broken again
Im just after a bit of advice before I go back to Currys. We've got a 60" Samsung TV, it's almost 4 years old. After we had had it almost a year a green line appeared down the side of the screen so we contacted Currys who took it away and replaced the screen. In almost the same place we have a green line, red line &…
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New consumer Law and fit for purpose being ignored
Hi, I bought an electrical item from Argos 10 months ago, it never worked as described ( its a laser hair remover) but the nature of it is that you have to persevere through several months of use before you can be sure its not working. I don't think it has a fault, I think its not fit for purpose in that what it was…
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Sports direct/ hermes
Need advice what to do next. On the 22nd October, I placed a order online for delivery to me on sportsdirect. By the Friday nothing had arrived so checked the tracking number, discovered it was via Hermes (yes I know useless). On the 26th I showed it got to their reception and that was all. Contacted sportsdirect (who are…
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Threatened with the police if I ask for a chargeback
I feel out of my depth with this one and would really appreciate some advice: I purchased a laptop last August which progressively became worse with random shutting down, failure to start up and eventually I had to return it. Curry’s took over six weeks from me sending it in to them deciding it wasn’t fixable due to a…
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Specialists reports about faults
Hi, I have a question regarding items that are out of warranty but still within the expected lifetime of the product. in Feb 2016 I bought an LG television that came with a 12 month manufacturer’s warranty. 17 months later it developed a fault with the main board. An independent electronic specialist has agreed that the…
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DFS complaint - consumer rights help
We've recently purchased a sofa suite from DFS who made lots of promises about delivery and quality etc. Which they simply have not adhered to. We now have a sofa in our home which creaks when you sit on it and a foot stool with snagged material. We've written a lengthy complaint to the company covering all of our concerns…
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Chair warranty invalidated by cleaning
Hi, We bought a high backed armchair for my elderly father, ordered online and paid by credit card. (£400) Chair delivered about 6-7 weeks later on 18/10/17 he started using it the following weekend. The only paperwork was an invoice delivered with the chair. No care instructions or warranty details. Last week it got wet…
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Purchasing from a USA website- dangerous!
I purchased goods from “lightinthebox” with a trading address in USA, that did not match the description when delivered. The company agreed to refund the goods and to pay return postage on receipt of the goods into their Polish warehouse. The delivery cost was a whopping £87! Despite them agreeing in writing on their…
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Sofa Bed Not fit for purpose
I bought a new sofa bed 4 weeks ago, it wasn't cheap, £700, it has been used six times over the last 4/5 weeks, and part of the metal framework which happens to be exactly where the hips are when laying down, have become increasingly prominent and uncomfortable.So, I phoned the store, (a few days before the 30 day…
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Consumer rights for hotel stay
This may seem like a very 1st world problem but I would still be grateful for any advice offered. It's my daughter's 18th birthday this weekend and she wanted to celebrate by staying in a city centre hotel. Her boyfriend booked a hotel but he didn't check out any reviews or feedback on the hotel and just went on their…
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match.com auto-renew
Hello, I'm looking for some help regarding match.com auto renew. April 20th I took out a six month subscription. I suspended my account very shortly after this and genuinely forgot all about it. I never once heard from match to say "do you want to stay suspended?" "Do you want to cancel?" Etc etc. No comms at all. Fast…
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MyHermes - delivery empty
Hi, I am a newbie to the forums, but hoping someone can help me. My parents ordered a new iPhone for my birthday, go this delivered to their house and from there sent this onto me via MyHermes courier – in a well-sealed parcel. When I received this, one end of the parcel was open and you could clearly see the end of the…
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Lost Deposit
Booked a group holiday for 2018 - 12 of us in total with Thomson. We all gave £75 as an initial deposit to the lead passenger who went in and paid the initial £75 per head needed to secure the booking. An additional £125 was due 4 weeks later with the balance being due 12 weeks prior to travel. We experienced great…
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PaddyPower.com withholding Money
Hey guys, Its no big thing, but if I can recover monies, its always a bonus..... Had an account with PaddyPower.com , used only for Horse racing bets (low value and not very often bets). Had this account for many months... Payment method was linked to my bank account, so easy deposit, and easy withdrawal...... Then came…
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TomTom Rider Missing parts
Hi all, Can anyone offer any help where I stand with this one while I await a reply from where I purchased my satnav device. I purchased a TomTom Rider motorcycle satnav on 23/11/2016 from an online supplier, and the charging base (which mounts onto the handlebar) failed in July this year. I was asked to return everything…
