Audio recording of calls

Sterlingtimes

It a company tells you on the 'phone that it is recording your call, does that make it legal acceptable to record theirs on a like for like basis?

esuhl

Businesses are legally required to tell you if the call is being recorded.

But individuals can record calls so long as at least one party is aware that the call is recorded. So you don't need to inform a business that you are recording.

As far as I'm aware...

ariba10

All landline phone calls are automatically recorded (in and out) in this household.

We use a "Phonapart" automatic tape recorder.

Some are kept but 99% are reused.

SouthUKMan

esuhl wrote: »

But individuals can record calls so long as at least one party is aware that the call is recorded. So you don't need to inform a business that you are recording.

Yes and no. Individuals can record calls without informing or gaining consent from the third party so long as the recording is deemed for personal use. For example, as a memory jogger if you're not very good with note taking. However, you can not share that recording without first gaining the consent of the third party. From memory this falls under civil rather than criminal law.

bris

If you don't tell them it can't be used against them.

Ectophile

bris wrote: »

If you don't tell them it can't be used against them.

Technically no. But there is a workaround if you do ever need it for a court case.

Sit down with the recording, and a pen and paper. Write down exactly what both sides said.

Then, when you get to court, present your transcript and invite the other side to disagree with it. If they disagree, point out that you have a recording with you, and you are happy to play it to the court if they agree.

Either they allow the recording to be played, or else they look like they have something to hide.