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Default TV warranty question

the_dudez
the_dudez Posts: 15 Forumite
Seventh Anniversary Combo Breaker
in Consumer rights
Hi, I bought a tv 11 month ago from tesco direct and was having problems with the software so they sent me out a usb firmware upgrade but its fried the tv and just wont switch on there saying they cant replace it because they no longer stock it but surely I should be entitled to a like for like replacement of a tv where it be from a different brand all there willing to do is refund me is that correct ?

Comments

  • Carrot007
    Carrot007 Posts: 4,534 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    No, a (possibly partial) refund is perfectly acceptable.
  • the_dudez
    the_dudez Posts: 15 Forumite
    Seventh Anniversary Combo Breaker
    Carrot007 wrote: »
    No, a (possibly partial) refund is perfectly acceptable.

    why the tv is not even a year old i have been offered a full refund
  • shaun_from_Africa
    shaun_from_Africa Posts: 12,858 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    the_dudez wrote: »
    why the tv is not even a year old i have been offered a full refund
    Because once the goods are more than 6 months old, the Consumer Rights act allows the retailer to make a deduction from any refund to take into account the time that the buyer has had use of the goods for.

    Generally this doesn't happen with warranties but if seeking a remedy under your statutory rights, it can and does happen with some retailers.
  • the_dudez
    the_dudez Posts: 15 Forumite
    Seventh Anniversary Combo Breaker
    o what your saying is I should just expect the full refund and get a new tv else where ?
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    the_dudez wrote: »
    o what your saying is I should just expect the full refund and get a new tv else where ?
    yes it's the best offer you will get, they are under no obligation to do anything else.
  • Manxman_in_exile
    Manxman_in_exile Posts: 8,380 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    the_dudez wrote: »
    Hi, I bought a tv 11 month ago from tesco direct and was having problems with the software so they sent me out a usb firmware upgrade but its fried the tv and just wont switch on there saying they cant replace it because they no longer stock it but surely I should be entitled to a like for like replacement of a tv where it be from a different brand all there willing to do is refund me is that correct ?


    If they're giving you a full refund (after 11 months) you can probably buy a better TV. Think about it.
  • harrys_dad
    harrys_dad Posts: 1,997 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    It is a very fair offer, which means you have had a free tv for 11 months.
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