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Watch strap help
Meowkat130
Posts: 5 Forumite
Hi Folks
7 months ago through wear and tear the leather strap on my watch ripped. Looked online and called manufacturer and a replacement strap would cost £40. Continued looking online and the same watch new would cost £60, so I bought a new watch just over 6 months ago.
Yesterday, the watch caught on my clothing. The strap is held in place by two small screws. The strap ripped away from the screws leaving splits.
I've looked at the warranty online from the shop I bought it from and warranty doesn't cover straps, even the manufacturer says straps aren't covered but I don't expect a watch strap to tear after 6 months, the first one lasted a few years and ripped where it fastened, so had weakened.
Does anyone have any advice on the best way of tackling this online shop or do you think a £60 watch should only last 6 months?
Thank you
7 months ago through wear and tear the leather strap on my watch ripped. Looked online and called manufacturer and a replacement strap would cost £40. Continued looking online and the same watch new would cost £60, so I bought a new watch just over 6 months ago.
Yesterday, the watch caught on my clothing. The strap is held in place by two small screws. The strap ripped away from the screws leaving splits.
I've looked at the warranty online from the shop I bought it from and warranty doesn't cover straps, even the manufacturer says straps aren't covered but I don't expect a watch strap to tear after 6 months, the first one lasted a few years and ripped where it fastened, so had weakened.
Does anyone have any advice on the best way of tackling this online shop or do you think a £60 watch should only last 6 months?
Thank you
0
Comments
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Sounds like it was faulty, as it should not rip off like this.
As it is over 6 months,it will now be up to you to prove that it was faulty at the point of purchase.
Speak to the retailer first.Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
A warranty and your consumer rights are not the same. If the warranty doesn't cover the strap, it doesn't cover the strap.
Post 2 gives you what you need to know.0 -
So online chat and email with pictures sent to the retailer. I also have an arsenal of online comments and posts regarding the quality of these straps, poised ready for any arguments!0
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Meowkat130 wrote: »So online chat and email with pictures sent to the retailer. I also have an arsenal of online comments and posts regarding the quality of these straps, poised ready for any arguments!
The retailer doesn't have to accept anecdotal evidence as proof, though they may, so you should keep it very polite and friendly. If they stick to their guns and ask you to provide an independent report to prove that it is inherently faulty, which they're entitled to do, then you will need to weigh up the risk of possibly incurring a cost (for the report) with no guarantee that it will find in your favour given that you did catch the watch on your clothing.0 -
You caught it and it snapped, you take the liability, no one here knows what force you used to free it so it's impossible to say the strap was faulty.0
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