Bought new stairlift...found out it was reconditioned !

bloodnok

I'll try to keep it short.......Mother in law bought a stairlift from Acorn nearly a year ago which was sold to her as brand new.
They offered her a reconditioned one at the time but she decided to play safe and spend the extra money on a new one.
It will be a year at the end of this month that it was installed so they have asked if she would like to purchase an extended warranty to cover call outs, parts and labour etc.
She decided for peace of mind she would go ahead and purchase the warranty only to find that Acorn admitted that the stairlift was a reconditioned one.
The 4 year warranty costs £1495 !!
Can anyone out there tell me what we can do as it was described as brand new, so she obviously overpaid initially.
Please help as we're not very savvy about this kind of thing.
Thank you

hollydays

Check out what acorn are selling used ones for?
I think they charge a lot even for those

Robin9

1) Get them to send you a credit for the difference in cost

2) Contact l a local independent re maintenance and call out charges.

Blackbeard_of_Perranporth

As far as I am aware, most stairlifts are actually rented for the time they are required, and removed later. Is this not the same?

pulliptears

Blackbeard_of_Perranporth wrote: »

As far as I am aware, most stairlifts are actually rented for the time they are required, and removed later. Is this not the same?

They can be bought outright.

They can also be provided by local authorities which is a rental but realistically once installed the company has little interest in them. My Dad was given a Stannah many years ago, after he died the council team who fitted it (private property but it was done via the council) agreed it could stay for my Mum. When Mum died earlier this year they didn't want it back, Stannah didn't want it back and lift companies actually wanted to charge us for it's removal. We gave it to the scrap man in the end.

bloodnok

The stairlift was bought outright for £4000 last November.
As I said, it was sold as brand new, but turned out to be a reconditioned one.
Just wanted to know if I could claim anything back for my Mother-in-law, as, as far as I can see, she was taken advantage of and I think she was conned as the invoice clearly states "Brand New"
If I bought a new car and found out later that it was second hand with a recon engine.......I think I'd have some kind of case against the seller surely .
Thanks for all your help !

shaun_from_Africa

It might be worth getting a third party to contact Acorn and make an enquiry about getting a stairlift installed.
See if they could get a written quote for both a new one and also a reconditioned unit.

If the difference in price is say, 25%, use this as a figure when your MIL contacts Acorn about a partial refund.

How was the installation paid for?

sheramber

Why not contact the company nd point out the invoice for a new lift but in fact it is a reconditioned one see what they say.

It may have been a genuine mistake

Shaka_Zulu

shaun_from_Africa wrote: »

If the difference in price is say, 25%, use this as a figure when your MIL contacts Acorn about a partial refund.

But surely that's not the figure the buyer didn't want a recon one.

The figure is probably nearer 50% or give me money back and take your chairlift away and make good.

How much of a fight are you up for op?

Sarastro

We purchased a reconditioned stairlift and I seem to remember there wasn't that much difference in the price between that and a new one - maybe 15% or so.

I'd give them a chance to rectify it by writing to them - it could be a genuine mistake.

Shaka_Zulu

Sarastro wrote: »

I'd give them a chance to rectify it by writing to them - it could be a genuine mistake.

If it is the company will be mortified and will go above and beyond and offer a reasonable goodwill gesture.

I wouldn't hold my breath though.