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Healthy Pet Club - Help!
Hi All, I was after some advice is possible. I had a membership with the Healthy Pet Club, paying £9.99 per month for a 'free' 6 monthly health check up for my cat (it also included discounts on various treatments). I held the account for 1 year, and cancelled after keeping the plan the minimum term as per the T&Cs (12…
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Cooling Off Period
Hi, I'm wondering if anybody can give me some advise? I had a visit yesterday from a salesman from a reputable staircase renovation company who I had contacted to visit me and give me a price. I was impressed by the ideas that where presented (no other companies had offered as much advise and inspiration) and signed a…
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Do I have a case for the damage to my phone?
Hello, I'm hoping you'll be able to advise on whether I have a case for some quite considerable damage to my IPhone resulting from the use of a Spiglen cover. I bought the case around 6 months ago and now have little scuff marks all over the matt finish in some cases these go right through the paintwork. To me this is a…
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Warranty help
hi, looking for advice I bought a car with full service history from a garage. but lost the service book. So i emailed BMW and they sent me a list through of my "service history" I then sent this onwards to my third party warranty company "warranty wise" who said that was fine I have now had a failure and I'm trying to…
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Returning a UK purchased phone to Poland
I recently bought a HTC11 mobile phone direct from their UK website. It has some software bugs which meant I need to return it however you have to return to Poland! The orders are shipped to you from the UK as it arrived within 24 hours. This is not mentioned anywhere in their terms and conditions or on their store front…
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Small claims help
Hi guys, Need some help in weathe it'd be worth taking an individual to small claims court. I rented a car from a private individual and gave him a £500 deposit on the premise if no damage or issues this will be refunded. 10 Months have passed and he has not returned my deposit. Various communications have taken place via…
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Self Assembly Furniture issue
Hi, I purchased some self assemble furniture from an online shop, it was delivered yesterday and once assembled it became clear that parts of it differ from the picture on the website. The item was purchased on my credit card. I've yet to speak to the vendor, but reading through their terms and conditions, they state a…
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Currys Price Match Con
I just paid for a lithium ion battery via Currys at £104.99 when everywhere else was £85 ish I found a price match for Argos at £85... Noticing their price promise, I spoke on the phone to an agent who wasnt very helpful, at first not even mentioning Argos as being one of the retailers for their price promise. I bought the…
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Kids Pass
I have Kids Pass membership. They are advertising on their website and app that members receive 10% discount with School Uniforms Direct. I tried using the discount on their website by putting my Kids Pass membership number into the discount box at the checkout but it wasn't valid. I contacted Kids Pass and asked them why…
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Complaining
Dose anyone have an email for a manageing director for Thompson airlines Tia :money:
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Hotel overcharged my account
So the the story is myself and my friends stayed at a hotel but one of the tvs (24-26" jvc lcd) got damaged and was asked to stump up £300 which we negotiated down to £250 as we felt this was extoriate anyways. Now we agreed this with the manager on the phone and the receptionist at the time also agreed to write an invoice…
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Car finance and broken car
Hello all I purchased a car on finance over 2 months ago and after driving lees than 3 miles from the garage it got a electrical fault on the central locking it has been in the garage ever since as struggling to fix. I am paying the finance at the moment but want to know where I stand as the finance company don't want to…
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glass found in food
Can you anyone give me some advise please. whilst we were at our local pub chain, I ate a piece of glass in my food. luckily I didn't consume it but did cut the roof of my mouth. we complained to management who said they would contact head office. she took my details and refunded money for my meal only. she also saw the…
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Samsung phone warranty
Hubby had a Samsung s6 about 3 months old, started giving temperature warnings and wouldn't function. Took it to Samsung repair shop, they said it was water damaged and was only worth scrapping. Funnily enough phone worked fine for a while after this, for another few months, then started getting more temperature warnings…
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Washer Dryer warranty question
Hi I have a Hotpoint washer dryer, that is just nine months old. I actually have this on an extended warranty from domestic and general who replaced the previous one with this one when it stopped working. This machine has had four or five repair visits for the dryer and domestic and general have now decided to write this…
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Problem with builder
I hired a builder to renovate my kitchen. The final invoice he sent me (yesterday) was, according to my own calculations, way too high. We exchanged several emails about it, and he issued me with a revised invoice that's closer to what I actually owe him at 11pm last night (although it's still too high). Just before 7am…
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"Three" owe me a refund, not paying.
I purchased a new phone online direct from Three, when it arrived, upon opening, it was damaged (screen smashed). I contacted Three, explained the situation, and asked for a refund. They sent me a paid postage envelope to return it to them, which I did, and kept the proof of postage. This was on 26th of June. I can confirm…
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MSE News: Ed Sheeran's promoter helps fans chase refunds
Fans who've bought Ed Sheeran tickets on reselling sites such as Viagogo have been warned they won't be able to get into the concerts. But if you've paid for a resold ticket, the promoter has now released a downloadable letter which might help you get your money back - here's what to try...Read the full story: 'Ed…
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Student House - landlord problem
Hello, My son was due to move into private landlord's Student accommodation yesterday only to arrive to to find the kitchen being ripped out and being replaced with no access to cooking facilities and having to work round builders etc. The tenancy agreement started on the 1st July 2017 he hasn't signed a copy himself but…
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Do Phone Companies Have To Honour Their Mistake?
Hello. I took out a contract with ee which i then had 2nd thoughts about when i lost my job, i phoned customer support to ask about sending the phone back during the 2 week grace period but instead made a deal with one of the advisors who gave me a good deal 20% off the contract. I'm not good with maths so jumped at the…
