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Arbitration is all very well, but what if......
I am about to commence recovery of full refund of an item purchased from an Amazon seller which fell apart after a few months of use. I consider it not of merchantable quality and demanded refund from the merchant who blamed me and declined to make a refund. I disagreed and I am about to fill in the Letter Before Claim. In…
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Ex Display
Hi, Im new to this site apologies if I am posting this in the wrong place. 2 weeks ago I bought an ex-display sofa, I was told it would be sent to the distribution warehouse that week, and I would receive delivery within 2 weeks. 2 weeks later the sofa is still on the sales floor an obviously being used by customers. There…
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Advise on faulty product
We bought an electric car for our sons 3rd birthday on 2nd April 2017 from a well know supermarket online who in turn outsource to a third party. We paid £299.99 via stores vouchers saved and on a gift card. Since having this car, we have encountered many issues. The first issue is when the car arrived and it was scuffed.…
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Please Help- Beautician won't refund me for treatments I haven't used
Hi, I'm hoping someone can help. I recently had a cryotherapy treatment. I bought a set of 4 as I'd had the treatment elsewhere with no issue. After my first treatment with this new salon my skin was red and sore and painfully unpleasant. I sought out a pharmacist the next day as it was a Sunday. After this I didn't want…
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Bought Ed Sheeran tickets from Viagogo - what to do?
At the request of my stepdad, I bought 4 tickets for Ed Sheeran from Viagogo. After reading this today, I'm a bit worried: http://www.mirror.co.uk/news/uk-news/ed-sheeran-tickets-gig-concert-10835436 I paid £550-ish (including fees) on credit card, literally 2 days ago, for general admission tickets to his Hamburg concert…
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MSE News: Olly Murs concerts cancelled after promoter stops trading
Thousands of fans of the pop star Olly Murs have been left upset and out of pocket after two of the singer’s tour dates were cancelled because the concerts' promoter ceased trading...Read the full story: 'Olly Murs concerts cancelled after promoter stops trading – can you get a refund?' Click reply below to discuss. If you…
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Damaged Goods Issue
Apologies for the length of this post but I know people need as much detail as possible in order to advise on a situation :o On 20th September 2016 I took delivery of an LG American style fridge freezer. I had previously ordered and paid for this in June 2016 at a reduced price as it was the last of the model and was…
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MSE News: MoneySupermarket fined for emailing customers who'd asked not to be...
Comparison site MoneySupermarket has been fined £80,000 after it sent an email to millions of customers who had opted out of marketing messages...Read the full story: 'MoneySupermarket fined for emailing customers who'd asked not to be contacted' Click reply below to discuss. If you haven’t already, join the forum to…
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Distance Selling regulations - earrings
I purchased a large order from House of Fraser in the sale, including a pair of pierced earrings. Unfortunately I wish to return a number of items (including the earrings) as the descriptions were not particularly good and the items are not quite what I thought they would be. I contacted HOF today (via online chat) to…
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I cancelled an order for a front door, how long before my deposit should be returned?
Hi, I ordered a new front door and fitting on what was supposed to be a great deal, and then on discovering it was more along the lines of a rip off (I know, do your research first and don't get taken in by salesmen, mea culpa), immediately cancelled it (within 24 hours). The company in question has acknowledged receipt of…
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Returning wrong goods
I ordered same eliquid and received a package with my name and address on it. When I opened the package it had someone else’s order inside, with an invoice. I emailed the company to let them know that I hadn’t received my order but someone else’s and asked them to send me a prepaid postage bag and I’d be happy to send the…
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Amazon - out of stock after ordering
Hey, recently on prime day I ordered a security camera which usually cost around £150 but on prime day I got it for £85. There was nothing to suggest that it was going out of stock until a week later when it was meant to be delivered I was told it is now temporarily out of stock. They gave me promotional credit but that…
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IHG Rewards Points 'never expire' have expired!
Hi I am part of the IHG Rewards Club and have been for approx. 15 years. In my old job I accumulated approx. 37000 points for free hotel stays. I was sent written notification that those points will never expire. I could never afford to go anywhere and only used the reward once but thought when I could afford it then I…
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Am I entitled to be angry or have I been an idiot?
Hi all, First post here and hope you can help. I recently bought an engagement ring from the US and I live in the UK. The ring was about $1500. I was charged an additional $50 for 'shipping and handling' at the checkout. Fast forward about 3 weeks later and I've taken a day off work to wait in for the ring, costing me…
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Very.co.uk - Product faulty.
Can anyone help me please as I am having a right mare with Very.co.uk. In December 2016, I purchased an Acer laptop for my son. All was well and he was loving it, then in March 2017 the hinge on the laptop went a bit funny, a couple days after spotting the hinge, the cover had snapped off and you cant close the lid. Now if…
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How long must we wait for our meal after ordering
We recently visited a Chef and Brewer pub and waited nearly 45 minutes after ordering our food. We were not given any indication there would be a long delay. We had started our drinks so we could not really walk out .We were due to meet friends later and it was touch and go whether we would make it on time. Is there a…
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Final Response From Very.co.uk
I purchased an Iphone 7s Plus from Very.co.uk. After only a short period of time the phone became faulty. After much 'wrangling' with Shop Direct, I received a Final Response from them in which they accepted the return and credited my account in full for the phone. There were no conditions or stipulations in said final…
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Fitbits guarantee
About 11 months back I bought a fitness tracker from Fitbit, Charge HR, about a month or six weeks back the wrist band began to peel badly. Reading the Fitbit Forums this seems to be an ongoing fault with this model However, when I contacted Fitbit about the issue, and after they carried out their inquiries they made me an…
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Go Outdoors only want faulty item returned to store when i mail ordered
Hi All, I bought a cheap fishing rod from Go outdoors about 6 weeks ago via their website, it was used twice and then the end fell apart. They wont do a refund because its over 28 days and they wont allow me to either return it to them or take a photo of the problem . They only want me to go to a store to return it to see…
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Bought a car from a dealer that is just stalling HELP with legal rights.
Hi, New to this forum. I bought a car from a dealership on 13 June 2017 on my own arranged finance, for some reason the car recently was just stalling and in 5th gear there was a whining . i rang the dealership who took the car in for repair on the 12th July and had the car ever since. i had a phone call yesterday from the…
