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Right to reject car that breaks down every week?
I own a Toyota Auris diesel that was purchased new from my local Toyota dealer on October 5th 2015, and since November of 2016 the vehicle has displayed an engine warning light 7 times, 6 of which have happened since May 15th this year. To date the vehicle has had 2 EGR Valve replacements, 2 instances of a "loose…
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Shoddy treatment from mobility seller
My mother placed an online order for a wheelchair from https://www.discount-mobility.co.uk recently. Despite the bold claims of quick delivery, it never materialised. After expressing her dissatisfaction in an e-mail, she received a somewhat curt reply several days later cancelling the order. That was 15 days ago and no…
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Distance Selling Rules and Argos
I recently bought a humidifier online from Argos and used "click and collect" to collect it from a branch of Sainsburys. I tried it out the same night but in the morning my carpet and bed was wet (think I had it turned up too high) and I didn't like the blue light that was on all night nor the gurgling sounds it made. I…
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Faulty item under £40
Hi I bought a fish tank pump from eBay in March 2017. The seller described it as a new item. Last night it stopped working so contacted the seller saying I wanted a replacement. Seller replied that they only offer a 3 month guarantee on items under £40. Is he allowed to do this? What, if any are my rights re a replacement?…
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Tesco returns policy-won't accept faulty 18mth old item
Hi there I have been trying to return a faulty kettle bought from Tesco 18 months ago as it has developed a leak. Got a flat refusal in store as it was over 12 months old and would have to take it up with manufacturer. Phoned Tesco customer services and told same thing, they don't take responsibility after 12 months but…
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purchase not as advertised so no use - what are my rights?
I bought a shower screen with a measurement of 600mm. I was specifically looking for a stand alone screen of that size. Found one, bought it, free postage too! Arrived and at 540 it is 60mm shorter than the measurement stated and that printed on the box and as a result far too short for what I need. However the company say…
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Microsoft pro 4 surface hinge
Anyone else had this problem HInge broken on kickstand . PC world said they couldn't send it off unless I gave all my passwords to them. NO WAY I said. Pc world said They said unable to contact Microsoft as the seller unless I told them all that. They direct me to contact Microsoft direct. At the time in store I ask if…
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DPD and cosatto
First post hoping for some help! Our cosatto pushchair was faulty (still under 4 year guaranty) Cosatto agreed to repair, DPD collected in the box that we were required to send it in. A signature was not required as the driver said it wasn't needed. Driver took box he didn't put a label on the box. 3 days later we call…
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Lost train tickets, Royal Mail to blame (+me)
Hi, I'm new here, so please go easy! And I apologise for the length here: On 26 June I ordered £200 worth of train tickets (10 journeys to London and back, on Advance Singles - non-refundable), via Greater Anglia website. I paid on a credit card. The first journey of ten journeys, is 24 July. In my haste to complete the…
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Smeg Engineer Failed To Keep Appointment
Regarding my faulty Smeg cooker, an engineer called me this morning between 9am/9.30am to say he'd been round just after 1pm. So far, he's failed to turn up. My other half took a day off work. He's lost 3 and a half hours overtime. What are our rights if the doesneer doesn't turn up at all? Thanks.
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Can i claim wasted frozen food from a faulty freezer (still in warranty)
I am a private tenant in a new build flat and the freezer started not being the right temperature for a month now, so my frozen food defrosted so was binned since then i have been regularly going to the supermarket to top up on fresh food so finally, now, a month ish later, the fridge freezer is being replaced initially,…
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Advice with consumer rights
Hi first post for a while, just looking for some advice on my consumer rights. I am having an issue with a company where I purchased my Sofa & snuggle chair suite from. It was purchased for just under £3000 back in December 2015. As you can see from price was not a cheap suite. Within the last year & half I have had to…
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TNT Delivery Company - Systems down for three weeks
HI All, I purchased some internet cameras from a Chinese electronics website 6 weeks ago. I purchased TNT express delivery so that the delivery time would be reduced from 15-20 days to 5-7 days. The order went through and I started to get updates (processing, dispatching etc). I then received another email with my TNT…
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Incorrect shipping address - item not delivered or returned
Hi everyone, I ordered a travel book from Lonely Planet on Friday 7/7 in the evening. Upon receiving my email order confirmation, I noticed that my shipping and billing address had somehow blended to create two addresses in one but with only one postcode. I received my order confirmation on Friday 7/7 at 20:09 and I…
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Very faulty item refunded but not collected
Hi. My husband ordered a tv from very back in May. On arrival we discovered there was a scratch on the screen. He contacted very who said they'd arrange for a courier to collect it. They have refunded the money to the account (showing as an advanced credit) my husband has made many calls since to resolve the collection of…
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Private seller question
Hi all, I think this is the right place for this post. Just a quick rundown of what happened: I advertised my iPhone 6 Plus on the Facebook marketplace, within hours it had a lot of interest. The person who bought it came round, paid cash in hand AFTER I turned it on, showed him it worked perfectly and offered him to use…
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Incorrect Address on contractor invoice
Hi, I am in the process of taking a contractor I hired to small claims court. During the process I have noticed that he does not have his full address on his invoice, he only has the area and postcode. I have looked it up and on the ukgov website it states that the invoice should have a full name and address so that legal…
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Sports Direct online returns policy
I was looking for some advice please; I bought an Adidas sports watch from the Sports Direct website for £40 just over a year ago and got the item delivered to my local store for collection. The watch strap has now broken, given that the strap is a moulded one piece unit around the watch face I can't replace it with…
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Specsavers
I called in to my local Specsavers three weeks ago and was persuaded by them to try varifocal lenses and told at the time if there was a problem I could exchange them for "Normal " glasses. Well I could not get used to Varifocal so I was given a pair of "Normal" lenses in Frame I had chosen for my Varifocials. I mentioned…
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Who responsiable for the graffti on my wall. Council owned alleyway.
I live next to a alleyway which is owned by the council. It a public alleyway between our houses. My house is number 10 the alleyway and then number 12. People can walk through the alleyway to get to the other side. Recently I had a lot of people knocking on my door at night time and then running off. I have installed cctv…
