-
Supply and fit
I recently agreed for a seller to supply one item and supply and fit 2 further items to it, resulting in an overall integrated package which the supplier reassured me would work. Fitting one of the add on items required some modification to the main item rendering any warranty null and void. Unfortunately one of the add on…
-
Surface Pro 4 has developed a fault
Hi, I purchased a Surface Pro 4 just over a year ago. I think it is 1 or 2 months out of warranty. It has just developed a screen fault, the screen flickers and I have a ghost image of all the other screens I've been on imprinted onto the screen. Although out of warranty, given the price paid for it, I do not believe 1…
-
Dreams Mattress developed a fault
I took my mum shopping for a new mattress for her bed earlier this year and she ordered a fairly expensive one from Dreams. She paid extra for the scheme they have to exchange a mattress if you aren't happy with it, which is exactly what happened in her case as she found the one she ordered to be too firm. We arranged for…
-
how long repair time allowed
hi i bought a dvd player from john lewis aug last year it became faulty second week june this year so within 12 months anyway took back and was told will go for repair and it could take up to 28 days. now this was on 16 th june now 30 days later still no word but called today was told no information yet but we are allowed…
-
Currys PC World Upgrade Anytime
Hello, Perhaps I am posting in the wrong place, not too sure. But here goes.. I went into Derby Kingsway Currys PC World branch in Feb 2016 with the intention of buying a laptop. The laptop recently went very wrong and I had to dig out out my receipt, etc as I have a Knowhow careplan with Currys. Then noticed it was a…
-
GAP won't refund missing package help
Gap are going to charge me £220 for a package that never arrived. Have looked through the FAQs but please can I call on the MSE collective brain for advice on what to do? I ordered clothes from Gap online. They said it would arrive by 6 July. They sent confirmation of my order on the 29 July and shipment on 30 July. A…
-
Quote given and then charged for
I was asked by my boss to find out the cost of a solicitor to carry out some work on a lease. I contacted three solicitors via email and explained the issue and asked for a quote of their estimated costs and time. All solicitors went through some of the issues and gave me estimated costs. As it turned out we didn't need to…
-
Furniture company
Hello I have an issue with a furniture company. I have wrote letters to the company and followed complaints procedure and still not happy I told the company I would contact furniture ombudsman and the company said they not registered with furniture ombudsman I contacted furniture ombudsman myself to ask and they replied…
-
sofa not fit for purpose
We spent £1200 on a 2 seater leather electric recliner sofa from oak furniture land and paid for the accidental damage cover last August. When it was delivered the delivery men refused to take it off the van unless we signed it was ok first which i complained about straightaway to their call centre and wasted my breath. It…
-
Cancelled item delivered
Hi I ordered shoes from a major high street retailer in time for my holidays. The day before I was due to go they hadn't arrived so to ensure they were cancelled and refunded I made my way into town and dealt directly with the store at the expense of my time and train fare. They cancelled the order and refunded my credit…
-
Contract for driving lessons
Advice please in Sept 2015 I paid over £1600 for a booking of driving lessons for my two children. the written contract included 35 hrs of driving lessons each, preparation for theory test, test fees for both theory & practical tests. We all informally agreed they would go out for lessons together or separately for 2 hrs…
-
Warranty rights on import
I bought a car head unit from the German warehouse of a Chinese company online. Just under 6 months later it dies. They're insisting I have to pay to ship it back to China AND pay for them to ship a replacement back to me. Citizen's advice told me that the Consumer Right's act doesn't specify shipping costs so that what…
-
Your SportsDirect.com Order Has Been Exchange
"Your SportsDirect.com Order Has Been Exchange" Not a typo, that actually is the email they sent me. So just a question, because it will take them 4 days to get back to me with an answer as it did on this query. I had an item missing from my parcel so I queried it and the email I got back 4 days later said the above "Your…
-
Dunelm mattress topper woes
Hi, I wonder if any of you are able to give us some advice please. We bought a mattress topper from Dunelm for around £150 (cheaper than buying a new mattress) as my partner was getting back problems from the bed. The topper is really comfortable and solved the back issues, BUT it's also makes sleeping hard due to it being…
-
Landscape gardener work is awful, where do I stand?
Hi I'm looking for some advice if possible please. I've employed a landscape gardener to redo my garden, he advised it was a two week job and that he would start in February. It's now July and he still hasn't finished, he has worked maybe half a day a week with numerous apologies but no real reason for not finishing the…
-
Paypal seller protection????
Its my first post so please be gentle. I am a private seller on ebay and sold a VCR player in April in full working order. The buyer messaged me over 6 weeks later saying that it had only been used a few times & was no longer working. They then escalated the claim to paypal who took the money out of our account leaving a…
-
Difficult Distance Selling
Looking for advice on following that isn't covered as far as I can see elsewhere. 1) a perishable item is ordered weeks in advance of delivery date. The order is bespoke in the quantity of item ordered and a specific delivery time chosen. Order form completed has cancellation charges if cancelling at short notice and are…
-
Refund proving difficult
I really hope that someone can help me with this. I ordered 100 sheets of circular labels from AA labels on the internet. After spending a great deal of time trying to print on these labels they do not line up and some of them are way off. I emailed the company regarding this and they said that the template mirrors the…
-
Faulty Satellite box retailer fobbing me off to manufacturer
Hi guys My Satellite box gave up the ghost on Saturday and is no longer usable at all. It powers on and there is a white light on the front but doesn't work apart from that. It was purchased from an online retailer in March 2014 for £409 After a little research I have found that a few people have had this problem before…
-
Wren Kitchens - Possible Fraud?
Hi, I have an issue regarding Wren Kitchens and would like some advice on resolution. I purchased a circa £10,000 kitchen from Wren which was delivered on 26th May 2017. There were several issues with the parts provided, specifically; all worktops had serious manufacturing faults, and an incorrect cupboard door was…
