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Looking for some advice please
I purchased some goods from a large UK based retailer over the internet. The goods were delivered by a 'partner'. The goods arrived on time and in perfect condition but where not as described so I decided to return them. According to the retailer I should liaise direct with the supplier so I contacted the supplier about a…
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Problem with GoAssist
Hi - I'm new to this forum - hope somebody can help. I rang GoAssist on 19 June and they gave me a fixed price repair for my fridge freezer which I paid. (approx £350) The engineer came out, examined the item, went away and a few days later I got an email saying that the cost of the parts was over the £200 limit and I…
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Laser Hair Removal Didn't Work - what are my rights?
I have had 10 sessions of laser hair removal since Feb 2016, at a total cost of nearly £2000 by a 'one man band' beautician who works from home and was recommended to me, and after a consultation, the beautician assured me at the start, that despite other beauty professionals advising me that laser would NOT work on my…
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Membership
Hello, I recently had a free trial at a local baby massage class. I enjoyed it so I completed the relevant joining form at the end of the class. No T&Cs were explained to me - or anything at this stage. I registered for the monthly 'pick n mix' classes which means I can choose up to 8 classes a month and pay on a monthly…
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Should I be compensated by a luxury hotel?
I stay in the same upmarket hotel in London every time I need to be in the capital. Upon browsing their website there was a little tiny notice at the top detailing a cyber security breach. Apparently an unknown third party infiltrated their central reservation and guest relation database having access to personal…
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Are small businesses covered under Consumer Rights Act?
I bought a piece of equipment for my small business a few months ago and it is now faulty. The seller is refusing to pay out even though the item is still under warranty. Am I still covered under Consumer Rights Act even though the item was purchased for the business and not for personal use? Thanks in advance
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Royal Mail - lose your credit card receipt - lose your property and your rights?
Over the years I have found the UK postal service, on the whole, to be reliable (lets not debate the unreasonable postage prices and all-too-frequent price increases at this point)- but it has taken one occasion of their failings for me to made painfully aware of the appalling inadequacies of the Post Office and, indeed,…
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Concert Tickets
Does this seem right? At the weekend I purchased 4 tickets for a concert at a total cost of £222.50. I was completely aware that they could not be re-sold except at face value and could only be used by me at the venue. I was aware that if I wanted to re-sell them I could do so through the ticket company's own fan reseller…
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Argos Laptop Return
I wish i had read this forum before i bought this but here goes for a bit of advice. I bought a small laptop yesterday - tablet /laptop 2 in 1 thing. Yes it was an impulse buy but once i got it home , set it up etc , i have realised it is very slow and not fit for my purpose. Though im not saying its a fault its just not…
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Bought sunglasses in USA given wrong size
Hi Bought rayban from sunglass hut in USA have tried emialing uk office 3 times have had no reply to see if they would exchange for correct size. Do I have any rights? I had a small size in my hand and asked to take them then the girl got a new pair in the box, didn't open the box till got home and then checked receipt and…
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Undercharged by card, then manual payment taken for balance without me being there.
I booked into a hostel yesterday for a holiday and was charged at reception, I being sleepy glanced at the amount and typed in pin. I find out later they only charged me for 1st night stay and not night 2 and 3 and today put through a transaction for seperate amount. Now the point here is I never authorised the 2nd…
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Car fault reported under warranty but not acknowledged until warranty expired
Hi, My car had a 5 year manufacturers warranty. It has an intermittent dashboard fault and I took it to the dealer last year just before the warranty expired to have it checked, they said they couldn't detect the fault. The fault is a bit annoying but I can live with it. I have just had it serviced and I again reported the…
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Hotel won't honour my booking
11 months ago I booked a hotel in Edinburgh for the festival this year. I booked via Booking.com with a free cancellation (pay at the the hotel deal). Today I emailed the hotel just to double check. They replied to say that due to an administrative error they have overbooked and can no longer fulfil the room. I have…
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Can my stored debit card details be used without my authorisation?
Nordic Walking UK took their annual subscription fee without my authorisation. They did send an email 4 weeks beforehand titled "Nordic Walking UK / Membership due for renewal in 4 weeks". I did not read that email as did not want to renew (I read it today - In the email itself, at the very last paragraph they mention that…
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Simply Be Glitch
Hey guys looking for some advice, So on 1st July, Simply Be had a price glitch on their website and £170 Timberland boots were showing at £0. So, I ordered one pair and waited for them to areivw. I checked my Simply Be account to find they had cancelled my order without telling me? I've rang up tw complaints service today…
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John Lewis bed broken
Afternoon, I bought a bed and mattress from John Lewis just under a year ago. The frame was £300 and the mattress £750. The bed has 2 storage drawers on either side. One of those has started dropping out of its runners. I called John Lewis and they sent round someone to assess the bed. She examined it and determined that…
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What is a reasonable timeframe to repair faulty phone?
One year ago I brought I refurbished Samsung phone from CEX aka we buy.com. It came with a 2 year guarantee. In may my much loved phone stopped functioning properly, buttons stopped responding. I sent it with the order info to the repair team at CEX as it was still under warranty. After two weeks I emailed to ask how the…
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Cold Calling
Not sure if this is the right forum but was hoping someone may be able to help me here.... I received a cold call yesterday from someone who wanted to confirm some details about my energy usage to tell me about government grants for renewable energy sources. When I asked if she was calling from the government themselves…
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Problem with a raffle prize not being delivered
Hi everyone, my 1st post so please be gentle 😀 Hi, I don't have all the full details, but my daughter was at a charity event for dementia sufferers and purchased a raffle ticket for the sum of £20. The draw took place on the night and she won a washing machine donated by a local company. She was then told by the business…
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Currys Replacement Cooker Faulty After 9 Months!!
I had a replacement cooker delivered to me on the 18/10/2016 after the last one developed a fault ie the glass door exploded when using the pyro cleaning function!! Today using the replacement cooker, it wouldn't come on as normal!! Tried several times!! Any advice please!? Replacement cooker is 9 months old!! Bloody joke,…
