Laser Hair Removal Didn't Work - what are my rights?

Surf123UK

I have had 10 sessions of laser hair removal since Feb 2016, at a total cost of nearly £2000 by a 'one man band' beautician who works from home and was recommended to me, and after a consultation, the beautician assured me at the start, that despite other beauty professionals advising me that laser would NOT work on my hair colour/skin type (red hair/pale skin) that her machine WOULD work and that she'd had excellent results with similar clients. She showed no evidence of this at any point, but I had faith in her so embarked on regular sessions, following instructions and only shaving in between, not waxing. At first she encouraged me to do multiple areas at the same time, to save money in the long term, but at £300 a visit for this, each month, after 2 or 3 sessions doing this, I realised it was costing a fortune and told her that until I was sure it would work on one area, I would not do anymore so we agreed to do my legs only.

After a few sessions I told her I was disappointed at the lack of results, she said I needed to be patient and persevere and that everyone is different and it could take 10, 12 or more sessions to see results. At this point she offered one free session.

I continued but still no results. I told her about this, she said she COULD see a reduction in growth. I had 2 more sessions and then text last month to say I was cancelling my next appointment and not returning as it simply was not working. This was after 10 sessions in total.

She did not reply.

I've spent a fortune and it simply has not worked. Every other beautician I've spoken to about it and who has seen my skin/hair said they would never take me on as a client with my hair/skin type as they know laser would never work on me and they were horrified that someone said that it would work.

What are my rights in terms of refund/compensation please and how do I go about it?

All payments were done by cheque (she requested it be left blank with no payee info) and she has no website/business name and works from home.

Thanks in advance

hollydays

Post her home address and we will help you look

Surf123UK

I don't want to post her home address publicly, can this be done in a different way please?

Rainbowgirl84

hollydays wrote: »

Post her home address and we will help you look

Is posting personal information not against forum rules?

hollydays

Rainbowgirl84 wrote: »

Is posting personal information not against forum rules?

I just had a feeling the op might say this..
I suggest the op search on the persons home i.e. Business address through google..

Surf123UK

She's registered as a private limited company under Companies House, and with a business name that I just found after some google research

hollydays

You need to do more research on her business name simply to look for reviews or bad press.

hollydays

Check if they are registered
http://www.cqc.org.uk/help-advice/help-choosing-care-services/choosing-cosmetic-surgery

IAmWales

hollydays wrote: »

Check if they are registered
http://www.cqc.org.uk/help-advice/help-choosing-care-services/choosing-cosmetic-surgery

There is no reason why a beautician offering laser hair removal would be registered with CQC!

hollydays

As we don't know anything about the practitioner we don't know what else she may be offering .

Tigsteroonie

Surf123UK wrote: »

She's registered as a private limited company under Companies House, and with a business name that I just found after some google research

If you share that with us, we could help search?