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Help please!...Our business has been conned!
Hello, Thank you in advance for your time and any help - hopefully, this is the correct forum to post in. We hired a distribution company to distribute our publication for the last 2 months. We have since discovered, they have not delivered any of them! We have ample of evidence in both the failure to do the work and the…
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Carphone Warehouse and faulty phone
I bought my daughter a Google phone, outright on a credit card for around £320, this has a 2 year guarantee. A few days after purchase it developed a fault with the speaker and was with another handset. At 14 months old it had an issue where it turned itself off, kept rebooting, so it was taken back to the original branch…
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Euhost.com complaint problem server ransom hacking!
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Lost Parcel - Yodel
Hi, Yodel have lost a parcel I was to receive. They are stating I would need to raise a claim with the sender but as the sender did not lose this (and as I purchase a great deal online owing to disability and cannot currently identify what is missing therefore do not know who to contact) and as it was Yodel who misplaced…
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ARVATO chasing me for a paid debt
Hello all need some help here please. ARVATO debt collections are continuing to harass me for a debt that i once had with N power. the debt with N power was paid in full 2 months ago yet i am still getting letters from arvato saying i must pay them. the account is closed with npower. do i need to respond to arvato and tell…
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Losing a battle with John Lewis over a TV. Need Advice.
Hello everyone. BACKGROUND: I am usually quite savvy and able to resolve these type of issues myself but this has been a real battle and John Lewis have basically said they will not take things any further. So I really need some help and advice. I bought a Samsung KU6400 40" 4k TV from John Lewis in November 2016 for £450.…
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Consumer rights - Disneyworld tivkets
We paid a deposit for 2018 Disneyworld tickets last week. Are we entitled to cancel under 14 day cooling off period. The agent are telling us this is not applicable. We want to cancel because we have subsequently found cheaper tickets, but they are refusing to honour their price match guarantee on the grounds they'd lose…
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Argos Return without a box?
I purchased a 55" TV back in April and since then It has become faulty, I have organised the return with Argos and they have asked me to box it up and a courier will come and collect it. I informed them that the box was damaged and I couldn't use it so they asked the courier to supply one, which they denied so are refusing…
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Cancelling AA after auto renewal.
My dad is 88 and I have just taken over his finances. I cannot see any letters from AA but it has been auto renewed. It was done mid June. Obviously as is the case, a new customer pays 25% less than what he has been charged. Is there a cancellation fee?
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Claiming money back on convention tickets
Hi all :-) Just looking for a bit of advice, I purchased a ticket (£120) for a convention that I was looking to attending next year. I purchased the ticket via bank transfer as this was the only payment method that the company would accept. I found out today that the company (wcm events/Rogue events) has ceased trading and…
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ACE.co.uk giviing me the run-around, what are my rights?
Hello, I am new here. I bought a 4-in-1 air conditioner from Ace (credit - then pay later thing, like an argos card). I bought it on 22/06/17 and contacted them to return 2 days after it arrived. I got home late fro work the day it was here so didn't open it until the next day. The day after I contacted them. It arrived…
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Homebase late delivery compensation
Hi everyone, I recently ordered some chairs from Homebase online and they said the delivery would be within 7 days. At the end of the 6th day no one called us so we decided to call and figure out what was going on. They said they were going to call us on the day and nothing... Same story next day and the day after. In…
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Faulty carpet - replacement or refund - what are my rights?
We moved into a new house last year and had new foooring throughout We had one type of carpet in the front room (expensive wool!) and another everywhere else. However, the cheaper carpet was faulty - it has a mis-thread in it where the pile is the wrong side of the backing at random points and it looks like it's full of…
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Faulty Suite - Refund or Replace ?
Hi there. We purchased a 3-piece suite from a local retailer about 5 months ago and paid the deposit via credit card, with the balance settled by Debit Card when the suite was delivered some 15 weeks later. When the suite was delivered we immediately noticed a number of issues with it. These included misalignment of the…
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Am I entitled to refund when only deposit paid on goods not received
Hi, my son recently paid a deposit on some bicycle parts at a local bicylce shop. We explained that we needed them within a week. We have just found out that they won't arrive for at least 2 weeks, which will be too late, as we needed the parts to be able to take part in a charity bike event. We have asked for a refund on…
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Declined receipts
Hi, I tried searching the forums and couldn't find the relevant information already. Basically, is it a requirement for a company to give a declined receipt or show proof that a transaction did not go through? I paid at a KFC drive through with a contactless card and it said approved and the assistant said ok next window.…
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Small claims help please
Not quite sure which branch of the forum to ask, so hope this is ok here. Hopefully a simple question: I wish to take a matter to the small claims Court, on behalf of my Mum, for who I hold a power of attorney. Should I put the claimant down as me, or my mum?
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Section 75 CCA and used car purchase
Good evening all, I'm hoping you can help! I purchased a vehicle last year from a fairly large dealership, On my drive home I noted a fault with the auto gearbox that made it pretty much dangerous to drive. I made the dealer aware the next day as they were closed by the time I was home. The dealer arranged to repair it so…
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Injured by threading beauty treatment
I am looking for some advice please. Three months ago I had some facial hair removed by threading in a Beauty Bar housed within Superdrug. I have had this treatment many times without ill effect. On this occasion the beautician was savage and cut my face in several places. My whole face came out in a bad reaction which…
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Online returns
Hi, I hope this is the right place to post this! I'm actually messaging this as a seller rather than a consumer but I want to make sure I get my facts right. We have a customer who has a product that requires online activation which will then activate the warranty. Now the customer has decided that he no longer wants the…
