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Setting a dispute with a Spanish Trader
I would like to settle a small claims dispute with an online trader based in Spain but I would like to get clarification on the pre-action protocol when making claims via this route. When making a claim in the UK, the claimant is usually expected to furnish the defendant with a letter clearly stating his/her case at least…
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unused stairlift refund
Hi my farther inlaw bought a stairlift for his terminally ill wife on the 1 July 17 from orange badge mobility services it cost £1700. Unfortunately she passed away in hospital and never made it home to use it. He has rang them up asking if they would remove it and give him a full refund, they said yes they can remove it…
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Scam site?
Sorry if this is in the wrong place but would be grateful for any help. My partner fell in love with some boots online, it turns out they are old stock from a previous season but thought I would see if I could track them down as a surprise birthday gift. I found them on a site calling themselves Redfoot Shoes but the…
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Phone sent back for repair
Hi I sent a mobile phone back for repair but they couldn't recreate the fault. As it is less than six months old the consumer rights act states "the law assumes that the fault was inherent in the phone unless the retailer can actually prove otherwise". How can I prove that there is a fault other than telling them there is…
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Appealing to the European Court of Human Rights - Permission to appeal letter needed?
When a case has gone to the High court, and lost, (and cannot be applied to the Supreme court, because the case does not follow the jurisdiction to apply to the next Supreme court (which the supreme court has mentioned) So as all avenues in the UK to appeal have been used/ exhausted (there is no other appeal avenue in the…
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Trades Gateway- need a way out!
Good evening, in an attempt to keep my post to the point I have used the questions in the 'sticky'. I have also written 'I' whereas it is actually my Husband but I was present the whole time and have all the paperwork and have made the calls myself so have all the info. To give an overview my husband popped his details…
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What is the legal position with alcohol if an ASDA delivery arrives later than 10pm?
I realise that it's not possible to order alcohol online if you choose a delivery slot AFTER 10pm. But what happens if you book between 9pm and 10pm for your delivery, and ASDA then contacts you to say the delivery is going to be at least an hour late? I have just received a "We're sorry..." text to say my 9-10pm order…
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Faulty Watch (My rights please)
I had a Raymond Weil watch bought for my 60th birthday in February. (Not expensive as some watches but not cheap either). Anyway on 10th June whilst out walking the watch face steamed up so I returned it to where it was bought from and it was sent for repair. I still haven't got it back and before I go into the shop I need…
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Advice for online purchase from Fresh Network
I placed an order which included three bottles of supplements at a special offer discount of 98% as advertised on the fresh Network's website on 26th June. When the package arrived the supplement bottles were missing. I sent an email via the contact form on their website to ask where the missing items were which informed…
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Tempered Glass Screen Protector cracked and peeling after two months
Hi all, I jumped on to the OnePlus bandwagon recently and bought the 3T along with their own Tempered Glass Screen Protector. After two months the screen protector has cracked and peeled off. I'm currently engaged in some sort of game with OnePlus Customer Support who only seem capable of quoting some sort of 15 day…
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Ebuyer Refusing Return.. well within my right
Having spent thousands at Ebuyer in the past three months for computer equipment. I received a faulty motherboard. Firstly, the mobo box arrived with no factory seal. The manufacturer is MSI, and the board is the z170a sli plus. I'm not sure if MSI factory seals like other manufacturers like XFX, ASUS and other companies…
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Is this compensation good enough?
Hello esteemed forumites, I'm pursuing a case on behalf of my friend, for whom I bought an electrical pressure cooker from Argos as a house-warming gift..... it exploded with first use, causing my friend a huge shock, minor redness to the face(resolved in a few days), 3 hours of cleaning and the need for repainting of the…
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breach of contract plumbing & heating company
hi all, just after some advice please, we used a local plumbing and heating company to fit first fix (mainly) plumbing and install a ground source heat pump (GSHP). this was for our own, new-build, house. they did not complete the installation and now refuse to fulfil their obligations, having been paid in full. this is a…
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Failed car repair
I have had problems with my bumper coming unclipped on my new Toyota Yaris. I have had 11 repairs that have all failed and one complete new bumper. Toyota are saying the last fault occurred new to third party contact but can provide me with no evidence and there are no marks on my car. To my knowledge no one has hit the…
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Sorelleuk No refunds policy on online orders
I went to buy off Sorelleuk and luckily noticed this in their terms and conditions. *We do not provide refunds" I messaged them and asked how this complied with Uk consumer rights and they just reiterated that they do not provide refunds to keep costs down. I confirmed to them that I would not be ordering until they comply…
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Credit Card proof
Please can someone advise me what to do. After a long one year battle, where I managed to get a CCJ set aside, the claim is finally going to be heard at the Small Claims Court. Having completed a witness statement the claimant has now filed theirs with all the necessary information I needed to either deny or accept the…
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Parking fine advice
Hello, I need some help and advice regarding a fixed charge notice I received today. Last week I parked up in a car park which is managed by a private parking company, after I parked up another driver gave me her ticket as it still had 2 hours left on it. I did not know that this is an offence. I am quite annoyed by this…
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Wrong colour doors delivered but I need them
Hi good people. I ordered front door for my new porch that is being built. It took 4 weeks for the shop to deliver and they delivered the wrong colour. They admited it was their fault. I don't fancy the colour but need the doors. It would take another 2 weeks at least for the new doors to arrive which we are not willing to…
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Anyone used Aerial Force/ TV Aerial co?
Howdy ! Partly my fault , but I was advised by a nice chap on the Techie forum that it may be an idea to post here anyway . Story is : after moving into my new flat, I was interested in using freeview as there is a wire coming into my living room from the sky dish outside . I looked to see who could install it and what the…
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Royal Mail Unfair Custom Charge
Hi there! I would really like some help and advice on a custom charge I received. I'm used to custom charges and normally always mentally assume when getting slightly more expensive items from America, like clothes or makeup, that it will probably more than likely have a customs charge. However the one I received today…
