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Faulty Tumble Dryer
I bought an indisit Tumble Dryer Approx 18 months ago, It came with a years warrenty, After one month, the jockey wheel broke After 13 months the Jockey wheel broke After 17 months the pump has broke. Luckily I have a nationwide Flexplus Account which gives me an extra years warranty and have claimed two repairs. Is there…
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Church's shoes falling apart
I bought some Church's shoes in Dec 2014. They were expensive, about £250, and are supposedly handmade in England and therefore high quality. As summer shoes, and as a pair to be worn for 'best', on holidays etc, I've only worn them about 10 times since I bought them. Unfortunately they are falling apart. The stitching is…
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Fridge/Freezer has failed
My 15mth old fridge/freezer has broken down leaving me with £80 worth of spoiled food. I bought it online from AO with debit card April 2016 so the 1year guarantee has run out. I was told by Consumer Helpline I am covered under the Consumer Rights Act 2015 for repair or replacement of the appliance plus the cost of the…
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Can I demand a refund?
Yesterday I bought a aerosol spray of Virbac Indorex Household Flea killer spray from my local Vets. My wife was buying exactly the same aerosol from another vets and had sprayed the whole house before telling me she had done so. I took the tin back to the vets I bought mine from and asked for a refund and explained why,…
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Pitfalls of getting personal/gift intl parcels delivered by FedEx to business address
In February 2017, I had a international parcel delivered to my office address. This was purely for convenience. But it turned out to be a costly mistake. The contents of the parcel were personal effects couriered by family, and not purchased goods. It was labelled as gift, and its valuation less of than £34. However,…
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Bespoke greenhouse, incorrect size - what are our rights?
Loooong story short. We bought a greenhouse at a cost of £5,000 through eBay - bespoke made, painted and they came and installed it. We had to ensure we had a base of 10'6" x 6'8". We spent over £1,000 having a concrete and brick base made. The greenhouse has arrived and is of pretty poor quality (badly sawn timber, packed…
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Returning a Ted Baker bag
Needing advice and assistance please.
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Signed for Oven and damaged once opened
Hello Thank you in advance for any help here. I bought a SMEG oven online and it was delivered on 19th May. I signed for it and stored it safely in my garage. I have never purchased an oven before. I have been upgrading all appliances in my kitchen and painting the existing units. I removed the packaging from this oven on…
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Collection of faulty goods
Purchased a King size bed base online it was delivered and when unpacked there were several structural faults. The company offered discount but the bed was unuseable without repair so I requested full refund and said I would not accept responsibility for cost of return. They were a bit slow to respond but finally refunded…
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Fan Oven Broke
Hi, got a fan oven last November. On Friday gone it tripped the main fuse box. The oven is not heating up. Phoned company who sold it. be this Friday before they come out. Now do I have to get it repaired or can I ask for a new one?
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Broken after one year
In April 2016, I purchased two RCD outdoor double electrical sockets. The sockets come with a clip that closes them to make the, waterproof. Yesterday when closing one of them, one of the the clips snapped - they are held in place by a small pin, so easily replaceable. I thought. Screwfix told me they don't supply spares,…
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Faulty car £13.5k
I bought a car 7 weeks ago from a reputable dealer for £13k in the time that I've had the vehicle it's broken down 4 times for 4 different faults and been repaired by them each time . My car is now with them again after breaking down yesterday and I've Informed them that I am formally rejecting the vehicle and want a full…
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Consumer Rights Act 2015 s.45(4)
https://forums.moneysavingexpert.com/discussion/5673368 I have started a thread elsewhere which relates specifically to my issues and mobile phones but I wanted to get a broader discussion going on about your rights when it comes to digital content. S.45(4) is a game changer that many companies will not have seen coming.…
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apple watch broken
I hope someone can offer me some advice. I took out a 2 year payment plan around November 2016 to purchase an Apple watch 2 through the Vitality scheme with prudential. All has been great and I love the watch, several weeks ago I noticed a hairline crack had appeared all around the edge of the screen, no chips, scratches…
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Do I have to accept a refund by cheque if I paid by card ?
Sorry if this has already been answered but I cant find a straight forward answer ... I paid for goods via debit card. The company promised me 4 weeks ago they would refund me and have now finally said they have processed by refund BUT they want to send me a cheque which I don't want due to having to travel to bank and…
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Is a product guarantee 2 years or 6 years?
I have two products that have failed after the two-year guarantee: a FitBit One £59.99 step tracker bought new from John Lewis online April 2014 a Vodafone SureSignal booster £50 bought new from Vodafone online Oct 2012 So, as I was reluctant to spend £££ buying them again, out of curiosity, I contacted both companies and…
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Equifax charges
Hi everyone. In March, I joined Equifax for the free trial and ended the membership before free trial date ended in April. Because I could not find how to do it online I send them a message to request a cancellation then I called them to say I want to cancel and they confirmed cancellation. I did not hear from them again…
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Football 5 aside fee challenge
Hi there, I used to work for company x and played 5 aside football with my colleagues. We would pay an annual fee which I paid in cash. I left X company and continued to play the 5aside football. The person running the football also changed (colleague) and I was under the assumption that as I had left the company I no…
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Miss sold sofas
Hi all, Yesterday my wife and I went to a well known sofa shop to have a look at some sofas. We went with some rough measurements and no real intention to buy unless there was a good to be had. We found 2 sofas we liked and they seemed to match up with our rough measurements but thought we better go home and make sure,…
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Mail order very large item not checked when delivered.
Mail order very large item not checked when delivered. Hi there, can anyone advise. I have a very large garden item from Homebase. I haven't checked it nearly two months after arrival simply because it's too big to open in the house and the ground wasn't prepared for it. Now I have opened it, the metal supports are twisted…
