ACE.co.uk giviing me the run-around, what are my rights?

Magdalena88

Hello, I am new here.

I bought a 4-in-1 air conditioner from Ace (credit - then pay later thing, like an argos card). I bought it on 22/06/17 and contacted them to return 2 days after it arrived. I got home late fro work the day it was here so didn't open it until the next day. The day after I contacted them.

It arrived and works but does not cool my small room at all even with the ice packs in as it says in the manual and on full power. I contacted them, said it does NOT do what is described online as a 4-in-1 air conditioner/ cooler and they accepted to return it and cancelled the extended warranty I took out at the same time. They then arranged collection for the next working day.

No one turned up.
I contacted them via email (and have kept all emails) and they rearranged collection.
No one turned up.
I emailed them again and again they rearranged collection.
No one turned up.
I called them and they rearranged collection
No one turned up.

I have just gotten off the phone with them again as well as messaging their page on Facebook and they say they will contact me with an explanation from the courier, why it hasn't been collected and rearranged collection for Monday.

Isn't there some consumer rights protection here? I will end up having to make payments on the credit plan unless they actually come and get the damn thing soon - maybe that's why they're doing this?!

My stepfather says after a while if they don't collect it I am entitled to a refund (so in this case they have to put my credit balance back to zero) and to keep it - then I could sell it as I don't want the damn thing.

Can anyone help me?!

Thank you.

wealdroam

Magdalena88 wrote: »

Hello, I am new here.

I bought a 4-in-1 air conditioner from Ace (credit - then pay later thing, like an argos card). I bought it on 22/06/17 and contacted them to return 2 days after it arrived. I got home late fro work the day it was here so didn't open it until the next day. The day after I contacted them.

It arrived and works but does not cool my small room at all even with the ice packs in as it says in the manual and on full power. I contacted them, said it does NOT do what is described online as a 4-in-1 air conditioner/ cooler and they accepted to return it and cancelled the extended warranty I took out at the same time. They then arranged collection for the next working day.

No one turned up.
I contacted them via email (and have kept all emails) and they rearranged collection.
No one turned up.
I emailed them again and again they rearranged collection.
No one turned up.
I called them and they rearranged collection
No one turned up.

I have just gotten off the phone with them again as well as messaging their page on Facebook and they say they will contact me with an explanation from the courier, why it hasn't been collected and rearranged collection for Monday.

Isn't there some consumer rights protection here? I will end up having to make payments on the credit plan unless they actually come and get the damn thing soon - maybe that's why they're doing this?!

My stepfather says after a while if they don't collect it I am entitled to a refund (so in this case they have to put my credit balance back to zero) and to keep it - then I could sell it as I don't want the damn thing.

Can anyone help me?!

Thank you.

Your stepfather is right - after a while you can keep it and sell it if you wish.

I'm not sure what your stepfather meant by 'after a while', but my understanding is that the seller can look to you for the goods or the value of the goods for up to six years.

societys_child

. . . I don't want the !!!! thing

Calm down Mags, and look after it carefully for 6 years, then you can do what you want with it.

Ectophile

Regarding the credit plan. Contact the credit company to tell them that you have rejected the goods and you have no with to pay for them.

Regarding the goods. They never really become yours, but if they don't do anything for 6 years, then there's nothing they can do to claim them back. There is a process whereby you can sell the goods and keep hold of the money. But they have up to 6 years to claim that money.