Samsung phone warranty

shell820810

Hubby had a Samsung s6 about 3 months old, started giving temperature warnings and wouldn't function. Took it to Samsung repair shop, they said it was water damaged and was only worth scrapping.

Funnily enough phone worked fine for a while after this, for another few months, then started getting more temperature warnings and wouldn't charge. Took it to local repair shop (as Samsung said warranty was void because of water damage). They have inspected it, said it was a faulty battery, have replaced and tested it with a new battery (for £75). They said there is no evidence of water damaged and there are screws missing from the main frame from when Samsung opened it.

Is Samsung liable for the cost of the battery?

powerful_Rogue

shell820810 wrote: »

Hubby had a Samsung s6 about 3 months old, started giving temperature warnings and wouldn't function. Took it to Samsung repair shop, they said it was water damaged and was only worth scrapping.

Funnily enough phone worked fine for a while after this, for another few months, then started getting more temperature warnings and wouldn't charge. Took it to local repair shop (as Samsung said warranty was void because of water damage). They have inspected it, said it was a faulty battery, have replaced and tested it with a new battery (for £75). They said there is no evidence of water damaged and there are screws missing from the main frame from when Samsung opened it.

Is Samsung liable for the cost of the battery?

Did you originally purchase the handset through Samsung or was it another retailer?

Was the phone new or secondhand?

No, Samsung is not liable for the cost of the battery.

shell820810

It was bought new, can't remember which retailer offhand but it's only about 6 months old, so why wouldn't a faulty battery be a liability of Samsung. Especially when they misdiagnosed it originally, and said it was water damaged when it wasn't.

Fosterdog

Was it ever subjected to moisture? Whether fallen into an amount of water, got wet from say heavy rain or been kept in a room full of condensation? At only three months old, just twelve weeks, surely it's something you would remember whether or not it had got wet.

If it had then there must be signs for Samsung to have known. If it hadn't then why did you just accept their response at the time if you knew there was no possibility that it had come into contact with water?

powerful_Rogue

shell820810 wrote: »

It was bought new, can't remember which retailer offhand but it's only about 6 months old, so why wouldn't a faulty battery be a liability of Samsung. Especially when they misdiagnosed it originally, and said it was water damaged when it wasn't.

Bought it 6 months ago but only had it 3 months?

Its quite important to know how long you've owned it for as the rules change after 6 months.

However, none of those rules apply to Samsung:

Manufacturer - Warranty - Can stipulate the conditions of the warranty.

Retailer -Consumer Rights Act 2015 applies (ie Law)

Mobile phones have "Liquid Damage Indicators", which im guessing has been activated and as such that's why Samsung has said there is water damage. Being somewhere with high moisture can also set these off.

shaun_from_Africa

powerful_Rogue wrote: »

Bought it 6 months ago but only had it 3 months?

Its quite important to know how long you've owned it for as the rules change after 6 months.

They had the phone for 3 months at which time it started playing up and it was at this time that Samsung claimed water damage.
Then a few months later it went wrong again which sounds like a bettery fault.

shell820810 wrote: »

Hubby had a Samsung s6 about 3 months old, started giving temperature warnings and wouldn't function. Took it to Samsung repair shop, they said it was water damaged and was only worth scrapping.

Funnily enough phone worked fine for a while after this, for another few months,

dj1471

Warranties often don't cover batteries anyway. Your consumer rights against the retailer would have, assuming it was just faulty, but it's too late now...

shaun_from_Africa

The Samsung UK warranty covers batteries for 1 year from purchase.

shell820810

Hubby argued with Samsung that it had not been exposed to water but they showed him pictures of a phone with water damage. He didn't know what he was looking at but they said there was evidence of water damage and even condensation in the bathroom was enough to do it.

He didn't go back to Samsung when the issue arose again because they said the warranty was void because of water damage.

The third party that has now replaced the battery has said there was no evidence of water damage and has photos to prove it. Also that there were at least 7 screws missing when he opened the phone. Samsung were the only other people to open it before him.

Fosterdog

There are only around ten screws in the S6 phones, for them to say at least seven missing would suggest they don't really know how many are gone which would be obvious if they opened it. If it was seven exactly then surely things would have been moving around and rattling inside the phone for three months. It sounds to me like the second place is taking you for a ride.

Al_Ross

shell820810 wrote: »

Hubby had a Samsung s6 about 3 months old, started giving temperature warnings and wouldn't function. Took it to Samsung repair shop, they said it was water damaged and was only worth scrapping.

Funnily enough phone worked fine for a while after this, for another few months, then started getting more temperature warnings and wouldn't charge. Took it to local repair shop (as Samsung said warranty was void because of water damage). They have inspected it, said it was a faulty battery, have replaced and tested it with a new battery (for £75). They said there is no evidence of water damaged and there are screws missing from the main frame from when Samsung opened it.

Is Samsung liable for the cost of the battery?

[FONT=&quot]Was the place you took it to a Samsung Repair Agent? The reason why I ask is this has cropped up many times before with Samsung repair Agents accusing the customer of water damage when they claim otherwise.

[/FONT] [FONT=&quot]I may be wrong but I believe they can still create a warranty repair job for their time and still get paid by Samsung if the phone is found to be water damaged![/FONT]