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Car Held To ransom
I appreciate this company has been discussed before in 2010 but wish to share this recent incident with you. New member - please be considerate. F1 Autocentre Hertford. Car: Citroen C2 Problem: Exhaust – back pipe replacement. I have delayed posting this to give F1 autocentre time to reconsider how this company has treated…
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Right to sell car?
OK, here's the situation. My girlfriend's mother bought her a car to replace her old Micra as a Christmas/birthday present, but she went out and bought one with no feedback from my girlfriend. The car is completely unsuitable for her and she doesn't feel safe driving it as she has difficulty depressing the clutch properly…
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Small Claims Court
Hi Folks - first blog! I have a leasehold property which is cement rendered. Huge chunks of the rendering fell off in 2013 and despite writing to the property management company (a one man business) nothing has been done. Damp was coming in and I had to get it fixed at the cost of £1100. I then sent him the bill and said I…
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online returns - used goods
Hi, I purchased a used camera online, from MPB photographic. I feel I've made a mistake, and chose the wrong camera. I know that I can return new items, if bought online, but does the same apply for used goods? I intend to ask for an exchange, to the other camera, (which costs more, so I'll have to pay the difference), but…
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Help with high court enforcement officer situation
Hello, Could someone with legal training please help me with my situation. High court enforcement officers came to my home. My mum answered the door, they said they were there to collect a debt from a CCJ. The debt belongs to a family member that used to live here but has since gone abroad. My mum explained to them that…
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Refund Excluding VAT Paid?
Hi All Hoping someone can help me with this - I am in dispute with a company who supplied me with a service a few years ago, which is under guarantee, but they are doing everything they can to avoid putting right their work even though I have a valid claim under the guarantee. It has got to the point where I have now asked…
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Hairdresser ruined my hair- what are my rights?
Hi Guys, Last Friday I went to my usual hairdressers to get my hair coloured and cut. Unfortunately I have ended up with completely ruined hair. After a lengthy consultation over Facebook Messenger and photos being sent of what I wanted, it was confirmed that the look was achievable. For those out there who know about…
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Delivered 2 By Mistake
Hi all, Think this is the right place to post this. I ordered something from Curry's last week and they delivered 2 by accident. At the weekend i received an email recognising their error and asking to arrange details to recover it. I emailed back saying it can be picked up weekdays after 7pm due to me being at work or…
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FOS is a Joke
Martin we are disappointed how you always say goto The Financial Ombudsman Service (FOS). They have been totally Biased and clearly not read any of the paperwork we sent them, but relied on all paperwork and info the Company sent. The final decision has no references to any points of law we put or they clearly didn't know…
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withholding money for bad service (wedding venue)
I'm needing some advise. Me and my partner got married on 10.06.2017, we had paid everything except for the drinks package (£1,200). I emailed them on the 09.06.2017, asking for the bill as it was the last time I would be round a computer. They never sent it. After our honeymoon they emailed me saying they had sent it on…
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Ending TV licence
Hello there, I was wondering if anyone can help. I plan to get rid of our TV licence because we never watch TV, mainly due to being force fed adverts, so the subscription to Virgin Media has been cancelled. I understand the rules regarding not having a TV licence and that is: You don't watch live TV on any device, nor do…
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Ao.com hob
Hi I bought a gas on glass hob from AO back in October for the new kitchen. Well it's developed a fault. The manufacturer has sent a guy out, requested the parts, to which the manufacturer has said they no longer make those bits and told AO to issue a refund. Now AO said to pick a new hob or get a refund. Regardless of…
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Small Claims Track Notice of Allocation
I have received a Notice of Allocation to the Small Claims Track (Hearing) which has given a ridiculously short amount of time to pay a trial fee of £80.00 but I cannot see anywhere on the form and cannot find online where and how I can pay it. The claim was initially made online via the MCOL service but there is nothing…
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PayPal closed dispute despite tracking info
PayPal closed a dispute because they claim that tracking information I provided was invalid, and unable to confirm delivery. Yet according to online (Royal Mail track and trace), item successfully delivered and yet for reasons I am not clear, my request for refund dismissed. :mad: Not at all fair or acceptable that claim…
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Recurring direct debits taken £300!
Not sure if I'm posting this in the correct category but it seemed the most appropriate. It seems hubby signed up for antivirus with Norton in 2010. In 2011 we swapped to a MAC and have not used the services since. On inspecting his credit card statement (as he never does) it seems that they have been taking £50 per year…
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Garage had my car for 6 months
Hi, newbie here, please be gentle. My neighbour has asked for help with her car issue. They took their car to a local garage for a service and MOT. garage did the service, fitted a new timing belt and issued 12 month's MOT. 24 hours later, the car broke down and had to be towed back to the garage where they claimed the…
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Currys PC World repair dispute
Good morning everyone, I'm currently in a dispute with Currys PC World via the Resolver service - this is regarding a device I purchased in December for my mother which had a charging port fail at just after the six month point. Currys are refusing any further involvement as the manufacturer have claimed it is the user's…
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Insurance
Hi i'm in the process of claiming PPI back from our mortgage Co, but my question is do i complain to them separately (not sure best route to take ) because on our return from working abroad neither my wife and i had a job so we used our saving to live, we asked the mortgage Co for a payment holiday they refused, but it…
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New car fault
To be as brief as I possibly can. On 19th June 2017 I collected a new Nissan Pulsar 1.6 Tekna from West Way Nissan. The vehicle was purchased via PCP and a £1500 deposit paid. The following day I made contact with West Way Nissan and the Finance company (Nissan Finance). I informed both parties that I was very unhappy…
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New Build House - Integrated Appliances - SOGA?
Morning All, Moved into a new build house 13 months ago. All integrated appliances are Zanussi with a one year manufacturers warranty. Over the weekend the dishwasher has broken down, refuses to drain. Checked all filters and drains which are all clear. Suspect its the drain pump that's gone. Builder is telling me to speak…
