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Victorian Plumbing complaint
Hi, In september last year I purchased this from Victorian Plumbing. In the last couple months it's developed a fault whereby it suddenly goes hot and cold with no outside influence and the nob to change the temperature is really difficult to turn from hot to cold. Naturally I contacted their customer service to explain…
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Problems with company who laid laminate flooring.
The flooring to the living room, one bedroom and the hallway in a small groundfloor flat I was about to move in to was laid in May by a company I found on checkatrade.com The rooms were divided by wooden threshholds in the doorways and the the owner of the company said that he could go over the top of the threshers of the…
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Vehicle order cancel
hi, so on 2 days ago on thursday 27th july i paid a £200 holding fee/deposit and signed a vehicle order form from evanshalshaw for a used car but now after a change of circumstances i no longer want to buy the car , what are my rights ? and if i cancel will i get my deposit back also can they and are they likely to take me…
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Benson for Beds
Ordered a new bed which came today. Opened the boxes tonight and bits are missing from it. Will I be within my rights to go to the store tomorrow and demand a refund? I'm currently reading online just how woeful their customer service is.
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Product not to specification - and associated costs of it being wrong.
Hope you all might be able to help. Ultimatley this hinges around buying a product, which was specified as a certain size both online (manufacturers info) and physically on the product box. The prodcut is not the specified size. Now I cannot install the product without some costly modifications to my house. Ultimately my…
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ROC boiler
We purchased a ROC boiler and had it fitted by an approved fitted in November 2015. The registration details were sent off straight after fitting, although it seems like they were not received until after the Christmas holidays. Due to delay, the UK branch will not honour the 10 warranty as their terms and conditions state…
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Mis-selling of goods by private seller
We have just purchased a folding camper from a private seller via a well known internet selling site (not an auction item). We made it clear to the seller that we were buying the camper based on the photos & description in the advertisement & the additional photos we had requested via personal email as we lived 300 miles…
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Tigersheds faulty shed
I purchased a shed recently, which once I had erected I discovered the entire front panel containing door and window was bowed outwards meaning the door would not shut effectively. The company I purchased from (tigersheds) are insisting that they come and fit some 'framing to strengthen' the panel. They promised me 4 times…
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Faulty Sofa - Price reduction (assistance needed)
Hi, a quick overview of my situation is a sofa purchased and delivered only 5 months ago from Dwell. It's condition has rapidly deteriorated and upon complaint they sent out an operative to assess and report back. They deemed the damage to be due to sunlight and was the customer fault. However I have contested this and the…
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no communication from electrician: strobbing light after installation.
My kitchen renewal was complete nearing the end of April. An electrician was sent by the fitter to liaise with us about the work needed doing. We paid the electrician separately. I have a problem with a light. Do I get the fitter involved or seek to try to get communication from the electrician. The light in question began…
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Can Microsoft chase me for payment?
I made the purchase on the for the amount of £364.98 and i payed via paypal. Before the purchase i did read and abide by the policys/Terms of sale before purchase that was there for me to read and understand and also confirm i read before i purchased(i could not go ahead with the purchase if i did not agree to the Terms of…
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Damaged furniture Debenhams complaint
Really need your help. My garden furniture from Debenhams had a damaged chair. I had to wait 3 weeks for a new one and it doesn't match! Debenhams are saying that the replacement chair is the correct order and are offering me £30. I have asked twice now for a refund and they are ignoring this. Am I too late to ask for…
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Scs carpet faulty
So it started september 2016 when I purchased a carpet with scs. I took out finance over 2 years as I had stairs, landing and two bedrooms worth. Carpet was delivered and fitted by fitters supplied by them. Carpet was cut too short so I returned to store. No joy. Contacted head office who requested photos. Store contacted…
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Hair extension disaster and my rights
Hi I had my extentions fitted in my home by a reputable fitter. I paid £300. And had nanos and was told they will last up!to 18 months with the correct care. After 3 weeks the hair was awful. Very dry, snapping from the botton, and completely unmanageable. I contacted my fitter who then told!me to contact the supplier.…
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Can anyone tell me what position I am in with this product return situation?
Hi all, About 3 months ago I purchased an item from a UK online retailer, within 2 month the item was breaking in several ways and obviously had not gone through proper quality checks. I contacted the retailer and they sent me a Royal Mail paid postage label to return the item, and they'd have the item repaired or replace…
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VAT and extras added onto Wedding
I recently got married, paying £5,000 just for the venue. Everything was paid prior to the wedding day except for the bottles of wine and tablecloths, which we verbally agreed would be £10 a bottle and £4.80 for each tablecloth use to be washed. We were happy that this was to be billed afterwards. We asked for 20 bottles…
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VAT and extras added onto Wedding
I recently got married, paying £5,000 for just for the venue. Everything was paid prior to the wedding day except for the bottles of wine and tablecloths, which we verbally agreed would be £10 a bottle and £4.80 for each tablecloth use to be washed. We were happy that this was to be billed afterwards. We asked for 20…
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Company refused refund now won't return item
Hi guys, I purchased a £150 dress from a boutique website and paid through PayPal at the end of May. The dress arrived and wasn't suitable, so as per the website's terms and conditions I returned the dress in its original packaging within the time frame specified. I didn't hear anything for >10 days so I emailed asking if…
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oral-b 30 day challenge money back
I bought a vitality plus oral - b electric toothbrush. on the box it states oral- b power test drive, take the oral-b 30 day challenge: satisfaction guaranteed or your money back! ( full details at https://www.oralb. xxxx) went to website and had to look under FAQ to find about the challenge. there is an asterisk which…
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Fraudulent Misrepresentation
Hi all - need some advice or guidance on this; if an online store offers an item for next day pick-up, while knowing that they will be out of stock for the next 3 weeks, does this meet the requirements of fraudulent or negligent misrepresentation?I know I'm not going to get an official legal answer, but was wondering if…
