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Benson for Beds

Ordered a new bed which came today. Opened the boxes tonight and bits are missing from it.
Will I be within my rights to go to the store tomorrow and demand a refund? I'm currently reading online just how woeful their customer service is.

Comments

  • ess0two
    ess0two Posts: 3,606 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Just go and get the bits required,why a refund??
    Official MR B fan club,dont go............................
  • doire_2
    doire_2 Posts: 2,280 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Reading stories about them online and people wait months for replacement or missing parts.
  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Go in store and talk to them.
    I could write stories online about my pet unicorn, it doesn't mean I have one! You never know who has written them and who they're paid by.

    If they could sort it quickly, why would you just want a refund?

    The sensible thing to do is base your next course of action on what happens when you visit the store.
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