Company refused refund now won't return item

dressconfusion

Hi guys,

I purchased a £150 dress from a boutique website and paid through PayPal at the end of May.
The dress arrived and wasn't suitable, so as per the website's terms and conditions I returned the dress in its original packaging within the time frame specified.

I didn't hear anything for >10 days so I emailed asking if they received the dress. They replied stating that they had, but that they were not prepared to offer a refund as I had apparently got makeup on the dress.

I very rarely wear makeup and wasn't on this occasion, so I am very dubious about this, but if they say there's makeup on the dress then I guess I don't have a leg to stand on.

They offered me credit for the store. Instead, I asked that the dress be returned to me. I requested that this be returned to me exactly 4 weeks ago today but never got a response despite numerous emails/tweets etc.

So, basically, the company have gone radio silent on me and haven't returned the goods. What can I do in this situation? Are PayPal any help to me?

DCFC79

Have you got the credit ?

Re PayPal yes it might be an option but are you out of time to do so, something for you to find out .