oral-b 30 day challenge money back

I bought a vitality plus oral - b electric toothbrush. on the box it states oral- b power test drive, take the oral-b 30 day challenge: satisfaction guaranteed or your money back! ( full details at https://www.oralb. xxxx)
went to website and had to look under FAQ to find about the challenge. there is an asterisk which then states that vitality toothbrushes are excluded. where do i stand on this. surely to advertise the challenge on a box selling the product that is not included is wrong, or on the box it should have said does not include vitality models/some models excluded.

this is nowhere as fast as my previous model, so not happy.

Comments

  • Does it say on the box t&c apply?
  • BorisThomson
    BorisThomson Posts: 1,721 Forumite
    1,000 Posts Combo Breaker
    What was the previous model you had? Your new one is the bottom of the range.
  • randm
    randm Posts: 495 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    nowhere on the box or on the information leaflet inside is there any mention of t and c.
  • George_Michael
    George_Michael Posts: 4,251 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper
    randm wrote: »
    nowhere on the box or on the information leaflet inside is there any mention of t and c.
    In your first post you stated:
    randm wrote: »
    on the box it states oral- b power test drive, take the oral-b 30 day challenge: satisfaction guaranteed or your money back! ( full details at www.oralb. xxxx)
    So surely it would have made sense to find out exactly what those "full details" stated before opening and using the toothbrush.
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