online returns - used goods

Brendan1980

Hi,

I purchased a used camera online, from MPB photographic.
I feel I've made a mistake, and chose the wrong camera.
I know that I can return new items, if bought online, but does the same apply for used goods?
I intend to ask for an exchange, to the other camera, (which costs more, so I'll have to pay the difference), but just wondered where I stand before I get in touch with them?

Thanks for any help.

Brendan

NoOne2

What place?

Did they give you paperwork as you can cancel the order within 14 days.

It all depends where you got the used goods?

Brendan1980

NoOne2 wrote: »

What place?

Did they give you paperwork as you can cancel the order within 14 days.

It all depends where you got the used goods?

I got them from mpb photographic, online. I received the invoice with the camera, and that's it.
I've emailed them asking the question, but just wondered what my rights are.

NoOne2

Read Returns here

https://www.mpb.com/en-uk/help/terms-and-conditions/

But you can cancel the order regardless within 14 days,

I would contact them first then come back here.

Inner_Zone

Brendan1980 wrote: »

I got them from mpb photographic, online. I received the invoice with the camera, and that's it.
I've emailed them asking the question, but just wondered what my rights are.

Have you read their T&C's?

NoOne2

Also read under

If you bought the item online, over the phone or by mail order and the next section

https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

pinkshoes

They sell used photographic equipment.

Their T&Cs seem comprehensive:
https://www.mpb.com/en-uk/help/terms-and-conditions/

NoOne2

pinkshoes wrote: »

They sell used photographic equipment.

Their T&Cs seem comprehensive:
https://www.mpb.com/en-uk/help/terms-and-conditions/

Already answered with that above

Brendan1980

So it makes no difference of the goods are used or new, we will have the same rights?

NoOne2

Brendan1980 wrote: »

So it makes no difference of the goods are used or new, we will have the same rights?

Yes, when buying goods online from a retailer.

Brendan1980

NoOne2 wrote: »

Yes, when buying goods online from a retailer.

Excellent. I'm still, just waiting to hear back from them.