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online returns - used goods
Brendan1980
Posts: 13 Forumite
Hi,
I purchased a used camera online, from MPB photographic.
I feel I've made a mistake, and chose the wrong camera.
I know that I can return new items, if bought online, but does the same apply for used goods?
I intend to ask for an exchange, to the other camera, (which costs more, so I'll have to pay the difference), but just wondered where I stand before I get in touch with them?
Thanks for any help.
Brendan
I purchased a used camera online, from MPB photographic.
I feel I've made a mistake, and chose the wrong camera.
I know that I can return new items, if bought online, but does the same apply for used goods?
I intend to ask for an exchange, to the other camera, (which costs more, so I'll have to pay the difference), but just wondered where I stand before I get in touch with them?
Thanks for any help.
Brendan
0
Comments
-
What place?
Did they give you paperwork as you can cancel the order within 14 days.
It all depends where you got the used goods?0 -
What place?
Did they give you paperwork as you can cancel the order within 14 days.
It all depends where you got the used goods?
I got them from mpb photographic, online. I received the invoice with the camera, and that's it.
I've emailed them asking the question, but just wondered what my rights are.0 -
Read Returns here
https://www.mpb.com/en-uk/help/terms-and-conditions/
But you can cancel the order regardless within 14 days,
I would contact them first then come back here.0 -
Brendan1980 wrote: »I got them from mpb photographic, online. I received the invoice with the camera, and that's it.
I've emailed them asking the question, but just wondered what my rights are.
Have you read their T&C's?0 -
Also read under
If you bought the item online, over the phone or by mail order and the next section
https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/0 -
They sell used photographic equipment.
Their T&Cs seem comprehensive:
https://www.mpb.com/en-uk/help/terms-and-conditions/Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
They sell used photographic equipment.
Their T&Cs seem comprehensive:
https://www.mpb.com/en-uk/help/terms-and-conditions/
Already answered with that above0 -
So it makes no difference of the goods are used or new, we will have the same rights?0
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Brendan1980 wrote: »So it makes no difference of the goods are used or new, we will have the same rights?
Yes, when buying goods online from a retailer.0 -
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